AI Search dashboard

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of AI Search dashboard

    The AI Search dashboard in ServiceNow Zurich release provides a comprehensive view of AI Search indexed documents, configuration settings, and search query traffic. It enables administrators to monitor indexing status and analyze search behavior over selectable time frames through interactive filters.

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    To access the dashboard, navigate to All > AI Search > AI Search Analytics > Search Index Analytics. Viewing or editing requires the aisadmin role. If access errors occur, administrators may need to configure cross-scope access privileges for AI Search dashboards.

    Key Features

    • AI Search Index tab: Displays total indexed documents, indexed sources, search profiles, search applications, synonym and stop word dictionaries, Genius Result configurations, and result improvement rules.
    • Visualizations in this tab include:
      • Total Indexed Documents (single score)
      • Documents by Indexed Source (donut chart with drill-down capabilities)
      • Documents by Search Profile and Indexed Documents by Month (bar charts)
    • AI Search Query tab: Shows search query traffic metrics within a selected time frame to analyze usage patterns.
    • Visualizations in this tab include:
      • Queries by Search Profile (donut chart)
      • Queries by Language (donut chart)
      • Queries Run Against Index (line chart by month)

    Practical Benefits for ServiceNow Customers

    • Allows AI Search administrators to effectively monitor the volume and sources of indexed data, ensuring search content is up to date and comprehensive.
    • Provides insights into search query trends, including language and profile usage, enabling optimization of search configurations and user experience.
    • Helps identify configuration elements in use such as search profiles, dictionaries, and result improvement rules, facilitating management and tuning of AI Search settings.
    • Interactive drill-downs and time filters support detailed analysis and timely decision-making regarding search indexing and query activity.

    The AI Search dashboard summarizes AI Search indexed documents, configuration settings in use, and search query traffic. An interactive filter enables users to select the time frame for analysis of search query traffic.

    Figure 1. AI Search dashboard - AI Search Index tab
    AI Search dashboard showing AI Search Index tab.
    Figure 2. AI Search dashboard - AI Search Query tab
    AI Search dashboard showing AI Search Query tab.
    To access the dashboard, navigate to All > AI Search > AI Search Analytics > Search Index Analytics.
    Note:
    If the dashboard displays a Read operation on table '<name>' from scope 'Advanced AI Search Management Tools' was denied informational message, ask your administrator to perform the steps described in Create a cross-scope access privilege for the AI Search dashboards for the listed table.

    Required ServiceNow AI Platform® roles

    To view or edit the dashboard, you must have the ais_admin role.

    Use cases

    For examples of how different people in your organization would use this dashboard, see these use cases.
    User Dashboard use
    AI Search administrator Reviews indexed record counts and follows search query traffic trends for AI Search.

    Data visualizations

    Table 1. AI Search Index tab
    Title Type Source table Description
    Total Indexed Documents Single Score sn_ais_admin_tools_st_ai_search_index_analytics_latest_index_stats Shows the total number of records indexed by AI Search.
    Note:
    Because search source filters can exclude indexed records, this number may exceed the total number of searchable records in the index.
    Documents by Indexed Source Donut sn_ais_admin_tools_ai_search_dashboard_total_indexed_documents Shows the number of records indexed by AI Search, grouped by indexed source.

    To drill down and view the number of records for an indexed source grouped by source table, select the graph segment for that indexed source. Refresh the report to return to the top-level view.

    Note:
    Because search source filters can exclude indexed records, the number of records reported for an indexed source may exceed the total number of searchable records from that indexed source.
    Search Profiles Single Score ais_search_profile Shows the number of search profiles defined in AI Search.
    Indexed Sources Single Score ais_datasource Shows the number of indexed sources defined in the AI Search index.
    Search Applications Single Score sys_search_context_config Shows the number of search application configurations defined that use the AI Search search engine.
    Dictionaries Single Score ais_dictionary Shows the number of synonym and stop word dictionaries defined in AI Search.
    Configured Genius Results Single Score ais_genius_result_configuration Shows the number of Genius Result configurations defined in AI Search.
    Results Improvement Rules Single Score ais_rule Shows the number of result improvement rules defined in AI Search.
    Documents by Search Profile Bar sn_ais_admin_tools_ai_search_dashboard_documents_by_search_profile Shows the number of indexed records searchable through each search profile defined in AI Search.
    Indexed Documents by Month Bar sn_ais_admin_tools_ai_search_dashboard_documents_by_month Shows the number of newly indexed records grouped by month.
    Table 2. AI Search Query tab
    Title Type Source table Description
    Queries by Search Profile Donut sys_search_event Shows the number of search queries in the selected time frame, grouped by search profile used.
    Queries by Language Donut sys_search_event Shows the number of search queries in the selected time frame, grouped by query language (ServiceNow AI Platform language context).
    Queries Run Against Index Line sys_search_event Shows the number of search queries in the selected time frame, grouped by month.