Addressing issues in Subscription Management
Summarize
Summary of Addressing issues in Subscription Management
Subscription Management helps ServiceNow customers ensure compliance by identifying and mapping custom tables and custom applications to product subscriptions. This process maintains accurate entitlements, supports compliance, and aids in planning for future subscription needs.
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Key Features
- Subscription Issues Access: Customers can view subscription issues via the Issues tab under Admin > Subscription Management or All > Subscription Management > Issues.
- Unmapped Global Custom Tables: Identifies custom tables in the global scope not mapped to any valid product subscription. Customers are encouraged to map these tables to maintain entitlement accuracy. Recommended subscriptions for these tables appear the day after creation.
- Unmapped Custom Applications: Detects custom tables within scoped applications that are not mapped to subscriptions. Mapping at the application level simplifies administration by avoiding individual table mapping. Recommended subscriptions also appear the day after creation.
- Recommended Subscriptions Logic: Recommendations are based on criteria such as app scope, table extensions, and relationships to other tables. If criteria are unmet and customers have an App Engine subscription, it is recommended; otherwise, no recommendations appear. Unmapped items without recommendations are still counted in overview reports but not shown in issues.
- Manual Mapping Capability: Customers can map missing custom applications and tables directly from the Custom Applications or Custom Table Inventory lists.
- Role Assignment Workaround: If groups are not recommended due to inherited measured roles, directly assigning the measured role to the group will make it appear in recommended groups for mapping.
Key Outcomes
- Ensures customers maintain compliance by keeping entitlements accurate and up-to-date.
- Improves visibility into unmapped custom tables and applications, enabling proactive subscription management.
- Facilitates easier administration through application-level mapping of scoped custom tables.
- Supports informed subscription planning by highlighting unmapped custom entitlements and providing recommendations based on established relationships.
Stay in compliance by mapping custom tables and custom applications to subscriptions in Subscription Management.
Key benefits
- Identify custom tables and custom applications that aren't mapped to subscriptions.
- Maintain accurate entitlements by mapping custom tables and custom applications to a recommended product subscription or a product subscription of your choice.
- Plan for future subscription needs by assessing your custom table entitlements.
Accessing subscription issues
Access information on subscription issues on the Issues tab by navigating to or .
Unmapped global custom tables
Determine whether you have custom tables in the global scope that aren't mapped to a valid product subscription by accessing the Unmapped global custom tables tab. Keep custom table entitlements current by mapping the tables to a product subscription. For more information, see Map custom tables to a product subscription in Subscription Management.
Recommended subscriptions for unmapped custom tables appear on the Issues tab the day after the unmapped custom table is created.
Unmapped custom applications
Determine whether you have custom tables in a scoped application that aren't currently mapped to a valid product subscription by accessing the Unmapped custom applications tab. Ensure that entitlements for these tables are current by mapping the application to a product subscription.
You map tables in a scoped application at the application-level, which eases administration because you don't need to map tables individually after the application is mapped. For more information, see Map a custom application to a product subscription in Subscription Management.
Recommended subscriptions for unmapped custom applications appear on the Issues tab the day after the unmapped custom table is created.
Recommended subscriptions
When you map custom tables or custom applications to subscriptions, Subscription Management displays recommended subscriptions based on the following criteria:
- The table belongs to an app scope or package
- The custom table or tables in the application belong to an app scope or package associated with the recommended subscription.
- The table extends another table
- The custom table or tables in the application extend another table mapped to the recommended subscription.
- The table has a relationship to another table
- The custom table or tables in the application are related to a different custom table or a ServiceNow default table associated with the recommended subscription.
- The table doesn't meet any of the previous criteria
- The custom table or tables in the application don't meet any of the previous criteria. If you have an App Engine subscription, Subscription Management recommends mapping the table or application to an App Engine subscription.
If the criteria for recommending a subscription aren't met and you don't have an App Engine subscription, Subscription Management can't display recommended subscriptions for unmapped applications and tables. Unmapped applications and tables without subscription recommendations are counted in the Subscription Management Overview reports, but aren't shown in subscription Issues. You can map any missing custom applications and tables to a subscription from the Custom Applications list or the Custom Table Inventory list. For more information, see Map a missing custom application to a product subscription in Subscription Management and Map a missing custom application to a product subscription in Subscription Management.
In some cases, groups aren't recommended because the measured role is inherited and not directly assigned. To work around this problem, assign the measured role directly to the group. Once the group is assigned the measured role, the group appears in the list of recommend groups in Subscription Management.