Reminder table

  • Release version: Zurich
  • Updated July 20, 2026
  • 2 minutes to read
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    Summary of Reminder table

    The Reminder [reminder] table in ServiceNow allows you to auto-generate reminders for any record that extends the Task table, including Incidents. This feature helps ensure timely notifications related to task deadlines or follow-ups by sending reminders via email or Outlook calendar.

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    Key Features

    • Applicability: Supports any task-related table like Incident, by adding Reminders as a related list on the form.
    • Access Control: By default, only administrators can create or modify reminders. To allow other users, you must configure create and read ACLs with appropriate roles.
    • Reminder Timing: The “Remind me” field defines how long before a specified date field the reminder is sent, with default options from 15 minutes to 2 hours. Additional values can be added as needed.
    • Reference Date Fields: Reminders are linked to date fields on the parent task record, primarily Due date or Follow up. Other date fields can be used by initially selecting Due date or Follow up, saving the reminder, then changing the “Before” field value to the desired date field with an existing value.
    • Delivery Method: Reminders can be sent via email or added to an Outlook calendar.
    • Details: You can specify a subject (up to 100 characters) and add notes (up to 8000 characters) for each reminder.

    Practical Use for ServiceNow Customers

    ServiceNow customers can leverage the Reminder table to automate proactive notifications for task deadlines and follow-ups, improving task management and SLA adherence. By configuring reminders on Incident or other task forms, teams receive timely alerts that help prevent delays. Administrators should set up appropriate ACLs to delegate reminder creation beyond admins, tailoring access as needed. Configuring the “Before” field correctly ensures reminders trigger based on relevant task dates, and choosing the method of delivery allows integration with user workflows.

    The Reminder [reminder] table provides a way to auto-generate reminders for a task.

    Any table that extends the Task table, such as the Incident [incident] table, can use the Reminder [reminder] table.

    You can add Reminders as a related list to the Incident form by opening the form context menu, navigating to Configure > Related Lists, and then adding Reminders->Task.

    By default, only an administrator can create or modify a Reminder record. To enable non-administrators to create reminders, you must add create and read ACL rules to the Reminder [reminder] table and specify the user's role.

    Note:
    You can only create reminders for active task records.
    To access the Reminder table, type reminder.do in the filter navigator.
    Table 1. Reminder table
    Field Description
    Task Refers to the parent task record.
    User Specifies the user who has logged in to the system.
    Remind me Specifies the time before which the reminder must be sent. Available values are: 15 minutes, 30 minutes, 1 hour, and 2 hours. You can add values to this field as required.
    Note:
    Internally in the system, the value is always converted to minutes and then stored in the Remind me field.
    Before

    Refers to a date field on the parent task record.

    Note:
    The Activity due and SLA due fields are legacy fields with an UNKNOWN value that you can't use. You can only use the Due date and Follow up fields.

    Note the following details about using the Before field.

    • The parent task record must have a value in the field you specify. For example, if you select Due date, the parent task record must have a value in Due date before you can save the reminder.
    • You can use a date field other than Due date or Follow up by performing the following steps:
      1. Select either Due date or Follow upin the Before field.
      2. Save the reminder.
      3. Find the reminder in a list view using one of the following methods:
        • In the parent task record, configure the form, and then add Reminders as a related list.
        • Navigate to reminder.do and search for the reminder.
      4. In the list view, change the Before field value to a different date field from the parent task. Use the field name and make sure the field has a value. For example, enter work_start to use the Actual start field instead.

        Note that you can't make additional changes on the reminder form without changing the Before field value back to either Due date or Follow up.
    Using Specifies the method by which the reminder must be sent. Available options are: Send an Email and Outlook Calendar.
    Subject Specifies the subject or the reason of the reminder. Maximum number of characters allowed on this field is 100.
    Notes Provides a space where you can enter your comments regarding the reminder. Maximum number of characters allowed on this field is 8000.