Feature Preview Program
Summarize
Summary of Feature Preview Program
The Feature Preview Program in ServiceNow’s Zurich release enables customers to access, activate, and test pre-release features on their production instances before general availability. Customers can turn features on or off at any time, allowing controlled evaluation and feedback to improve functionality prior to official release.
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Key Features
- Selective Activation: Features are listed individually on the Feature Preview Program page, each with detailed information about its purpose and components. Activation is per feature, and users must explicitly enable each feature they want to test.
- Control and Flexibility: Customers maintain full control over the preview experience by enabling or disabling features at will. Deactivation stops feature functionality but does not remove any installed artifacts.
- Notification and Access: When a new pre-release feature is added to an instance, users receive a toggle notification linking to the Feature Preview Program page. The program is also accessible via the All menu under Feature Preview Program.
- Feedback Mechanism: Users can provide direct feedback on functionality, usability, and performance, helping the product team identify issues and refine features before general availability.
- Access Control: Only users with the admin role can activate or deactivate features. Organizational consent is required per feature, and customers should confirm appropriate authority before proceeding.
Important Considerations
- Features activate on production instances, so careful review of feature details and suitability is essential before activation.
- Support for pre-release features is provided directly by the product team through the program interface.
- Deactivation disables feature functionality but does not fully remove all related components from the instance.
Next Steps for Customers
- Monitor notifications for new pre-release features available on your instance.
- Review feature descriptions and decide which features to activate for testing in your environment.
- Engage relevant stakeholders, including platform owners and legal teams, to ensure proper consent and governance.
- Activate features selectively to enable user testing and gather feedback via the Feature Preview Program page.
- Use the feedback channel to communicate insights and issues to the product team, contributing to feature refinement.
- Deactivate any features if they do not meet your needs or cause issues, keeping in mind that some artifacts will remain.
The Feature Preview Program provides access to pre-release capabilities on your instance. You can activate, test, and provide feedback on individual features before they are generally available.
When a pre-release feature is added to your instance, you can access the Feature Preview Program to review feature details, activate the feature for testing, and provide feedback. You're fully in control of the feature preview experience and can turn features on or off at any time.The program displays all available pre-release features with information about what each feature includes and how it works. Your feedback on pre-release features helps identify issues, and refine functionality.
Each feature is made available on a per-feature basis, you must explicitly activate each feature you want to use, and you can deactivate any feature at any time. You can activate or deactivate pre-release features. For each feature, you can review the following information:
- Feature name
- Feature overview describing what the feature does
- Details about what is included in the feature
How the program works
Before a feature appears on your Feature Preview Program page, the product team that owns the feature works directly with a targeted set of customers to confirm their participation. Once your organization agrees to participate, the feature is released on your instance and is visible on the Feature Preview Program page.
When a new pre-release feature is added to your instance, a toggle notification appears to alert you. Selecting the notification takes you to the Feature Preview Program page, where you can review available features and choose which ones to activate.
Activation is per-feature. When you activate a feature, you provide consent for that specific feature only. Activating one feature does not affect other features listed on the page.
What to consider before activating a feature
Before you activate a pre-release feature, review the following considerations.
- Environment: Features activate directly on your production instance. Review the feature details carefully and confirm that activation is appropriate for your environment before proceeding.
- Support: If you experience issues with a pre-release feature, you can contact the product team directly through the Feature Preview Program page.
- Access control: The admin role is required to activate features. Review who in your organization has the authority to accept the consent agreement on behalf of your organization. If you're unsure, consult your platform owner or legal team before proceeding.
- Reversibility: You can deactivate a feature at any time. However, deactivating a feature disables its functionality but does not remove all artifacts it installed on your instance.
Accessing the Feature Preview Program
You can access the Feature Preview Program in the following ways:
- Notification
- When a pre-release feature is added to your instance, you receive a notification indicating that a pre-release capability is available. Select the notification to open the Feature Preview Program page.
- All menu
- Navigate to .
Providing feedback
Feedback is an important part of the Feature Preview Program. When you test pre-release features, your feedback helps improve the feature before it reaches general availability. You can provide feedback on feature functionality, usability, and performance. Your feedback helps identify issues, refine features, and confirm that the features meet customer needs when they are released.
You can activate or deactivate pre-release features from this page. After activating and testing a feature, provide feedback to the product team.