Components installed with Now Assist in AI Search

  • Release version: Zurich
  • Updated October 3, 2025
  • 2 minutes to read
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    Summary of Components installed with Now Assist in AI Search

    The Now Assist in AI Search application introduces new system components, including scheduled jobs and configurations for the Entity View Action Mapper (EVAM), enhancing the functionality of AI Search within ServiceNow. This facilitates better management of search results and improves user experience in querying information.

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    Key Features

    • Scheduled Jobs:
      • Update Semantic Cache: This job populates the second-level cache for frequently submitted queries and purges unused entries after seven days. Administrators can pin specific results to prevent their removal.
    • Entity View Action Mapper (EVAM) Configurations:
      • AI Search Global - Now Assist Q&A Genius Result: Configures settings for global search.
      • Now Assist Q&A Genius Result: Configures settings for the search application.
      • Taxonomy - Now Assist Q&A Genius Result: Configures settings for content taxonomy searches.
      • Virtual Agent - Now Assist Q&A Genius Result: Configures settings for Virtual Agent searches.
    • EVAM Templates:
      • AI Search Global - Now Assist Q&A Genius Result Template: Contains settings for the global search component.
      • Now Assist Q&A Genius Result Template: Contains settings for Service Portal integration.
      • Virtual Agent - Now Assist Q&A Genius Result Template: Contains settings for Virtual Agent integration.

    Key Outcomes

    With the installation of these components, ServiceNow customers can expect improved search functionality through efficient cache management, tailored configurations for various applications, and enhanced integration of AI Search capabilities across their platforms. This results in more relevant search outcomes and a streamlined user experience.

    The Now Assist in AI Search application installs new system components including scheduled jobs and Entity View Action Mapping (EVAM) configurations and templates.

    Scheduled jobs installed with Now Assist in AI Search

    Scheduled job Description
    Update Semantic Cache
    • Populate the second-level Now Assist Q&A Genius Results cache with results for the most frequently submitted queries found in the Search Event [sys_search_event] search signal table. For more information on this table, see Search signal tables.
    • Purge all unpinned entries in the Now Assist Q&A Genius Results second-level cache that have not been used in the past seven days. Search administrators can pin results in the second-level cache table to prevent them from being purged. For more details on this procedure, see Pin cached answers for Now Assist Q&A Genius Results.

    Entity View Action Mapper (EVAM) configurations installed with Now Assist in AI Search

    Configuration Description
    AI Search Global - Now Assist Q&A Genius Result Contains the view configuration settings for the Now Assist Q&A Genius Result configuration in AI Search for Next Experience global search.
    • Application scope: Now Assist in AI Search
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Configurations
    Now Assist Q&A Genius Result Contains the view configuration settings for the Now Assist Q&A Genius Result configuration in a search application.
    • Application scope: Now Assist in AI Search
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Configurations
    Taxonomy - Now Assist Q&A Genius Result Contains the view configuration settings for the Now Assist Q&A Genius Result configuration in Content Taxonomy.
    • Application scope: Now Assist in AI Search
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Configurations
    Virtual Agent - Now Assist Q&A Genius Result Contains the view configuration settings for the Now Assist Q&A Genius Result configuration in Virtual Agent.
    • Application scope: Now Assist in AI Search
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Configurations

    Entity View Action Mapper (EVAM) templates installed with Now Assist in AI Search

    Template Description
    AI Search Global - Now Assist Q&A Genius Result Template Contains the component, static value, field-mapping, and action-mapping settings for the Now Assist Q&A Genius Result configuration in AI Search for Next Experience global search.
    • Application scope: Now Assist in AI Search
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Templates
    Now Assist Q&A Genius Result Template Contains the component, static value, field-mapping, and action-mapping settings for the Now Assist Q&A Genius Result configuration in Service Portal.
    • Application scope: Now Assist in AI Search
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Templates
    Virtual Agent - Now Assist Q&A Genius Result Template Contains the component, static value, field-mapping, and action-mapping settings for the Now Assist Q&A Genius Result configuration in Virtual Agent.
    • Application scope: Now Assist in AI Search
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Templates

    List of all components installed with Now Assist in AI Search

    To view the complete list of components installed with Now Assist in AI Search, follow the steps in Find components installed with an application. The application's package name is Now Assist in AI Search.