Reclaim SurveyMonkey user subscriptions in the Software Asset Workspace

Reclaim unused SurveyMonkey subscriptions to reduce your total software costs.

Before you begin

To reclaim user subscriptions in the Software Asset Workspace, you must request and activate the Software Asset Workspace (com.sn_sam_workspace) plugin. See Request Software Asset Management for more details on requesting and activating the Software Asset Workspace (com.sn_sam_workspace) plugin.

SurveyMonkey Role required: admin

ServiceNow Role required: sam_user

About this task

The SaaS License Management SurveyMonkey integration does not support reclamation through the ServiceNow AI Platform. When Software Asset Management creates a removal candidate for your SurveyMonkey integration, you can reclaim the user subscription by removing the associated user directly from your SurveyMonkey team. After you remove the user from your team, you must update the state of the removal candidate to Closed Skipped so that the user subscription is removed from the Software Subscriptions [samp_sw_subscription] table.

Procedure

1. Identify removal candidates for your SurveyMonkey integration.
   1. From your ServiceNow instance, navigate to Software Asset > Software Asset Workspace.
      The Software Asset Workspace launches in a new tab.
   2. From the left navigation menu of the Software Asset Workspace, select License usage.
      The License usage view opens.
   3. On the Publishers tab of the License usage view, select SurveyMonkey from the list of available publishers.
      The SurveyMonkey publisher overview opens.
   4. Select the Removal Candidates related list to view the list of available removal candidates.
   5. Take note of the removal candidates that you want to reclaim the user subscription for.
      Save this information for later use.
2. Remove the associated users from your SurveyMonkey team.
   Based on the list of removal candidates that you identified in step 1, you can reclaim user subscriptions by reassigning or deleting the associated users from your SurveyMonkey team.
   1. From a web browser, open SurveyMonkey.
   2. Log in using your admin credentials.
   3. On the left navigation menu, select Manage Users.
      The Manage Users page opens, where you can view the complete list of users in your SurveyMonkey team.
   4. Click the ellipsis icon (…) for the user that you want to remove from your team.
   5. When prompted, select either Reassign Account or Delete Account.
      Select Reassign Account to move the user to another SurveyMonkey team. Select Delete Account to deactivate the user completely.
   6. Repeat steps d and e for each user that you want to remove.
3. Return to your ServiceNow instance to update the state of each removal candidate to Closed Skipped.
   1. From your ServiceNow instance, navigate to Software Asset > Software Asset Workspace.
      The Software Asset Workspace launches in a new tab.
   2. From the left navigation menu of the Software Asset Workspace, select License usage.
      The License usage view opens.
   3. On the Publishers tab of the License usage view, select SurveyMonkey from the list of available publishers.
      The SurveyMonkey publisher overview opens.
   4. Select the Removal Candidates related list.
   5. From the list of available removal candidates, select the removal candidate number (RCCxxxxxxx) for a user that you removed from your SurveyMonkey team in step 2.
   6. On the Removal Candidate form, update the state of the removal candidate by clicking Closed Skipped.
      Software Asset Management removes the user subscription from the Software Subscriptions [samp_sw_subscription] table.
   7. Close the tab for the Removal Candidate form.
   8. Repeat steps e through g for each user that you removed from your SurveyMonkey team.