Discovery models fields

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Discovery Models Fields

    The Discovery Models form in ServiceNow provides detailed information about software discovery models used in the Discovery process. This information helps customers understand software identification, normalization status, and attributes critical for Software Asset Management (SAM).

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    Key Fields in Discovery Models Form

    • Display name: Automatically generated name combining discovered publisher, product, and version for easy identification in lists.
    • Normalization status: Indicates the current state of the normalization process (e.g., Normalized, Partially Normalized, Manually Normalized). A caution icon appears if normalization suggestions exist, linking to the relevant record.
    • Publisher, Product, Version: These fields show the normalized software details, ensuring consistency across data.
    • Discovered publisher, product, version: Original values found during discovery before normalization.
    • Additional Information - Product type: Defines software classification such as Licensable, Not Licensable, Patch, Driver, Child, or Unknown. Changing product type to known values updates normalization status to Manually Normalized.
    • Platform: Operating systems supported, including Windows, macOS, UNIX.
    • Language: Languages detected for the software; initially includes common languages like Dutch, English, French, German, Italian, and Spanish, with more added if discovered.
    • Edition and Full version: Normalized edition and full version details of the software.
    • Exclude from content service: Option to prevent transfer of custom product discovery model details to the SAM Content Service, visible only when opted into this service.

    Software Installation Related List

    This list provides information about where and how software is installed, including:

    • Display name: Name of the software installation record.
    • Publisher: Software publisher name.
    • Version: Software version installed.
    • Installed on: Identifier of the hardware where the software is installed.

    Practical Use for ServiceNow Customers

    Understanding these fields enables customers to manage software discovery data accurately, ensure proper normalization for reliable asset reconciliation, and control data flow to the Software Asset Management Content Service. This leads to improved software inventory accuracy and compliance management.

    Discovery Models form and related list field descriptions.

    Discovery Models form

    Field Description
    Display name Name of the discovery model as it appears in record lists. This value is generated automatically using the discovered publisher, discovered product, and discovered version.
    Normalization status Status of the normalization process:
    • Normalized
    • Partially Normalized
    • Publisher Normalized
    • Match Not Found
    • Manually Normalized
    • New
    Note:
    If a normalization suggestion record exists, a caution icon is shown next to the Normalization status field.

    The caution icon opens the Normalization Suggestion record for the discovery model.
    Publisher Normalized publisher of the software.
    Product Normalized product name of the software.
    Version Normalized version of the software product.
    Discovered publisher Discovered publisher of the software.
    Discovered product Discovered name of the software.
    Discovered version Discovered version of the software.
    Additional Information
    Product type
    • Child: Subcomponent of main software (not licensable).
    • Driver: Software product that controls a device.
    • Licensable: Software product that is licensable.
    • Not Licensable: Software product that is not licensable.
    • Patch: Software product designed to update, fix, or improve an existing computer program.
    • Unknown: Not discovered.

      For unknown product types, the product type can be changed to another value.

      When the product type is changed, the normalization status of the discovery model is updated to Manually Normalized.

    The reconciliation process only considers software discovery models that are licensable.
    Platform Platforms include:
    • Windows
    • macOS
    • UNIX
    Language Languages include:
    • Dutch
    • English
    • French
    • German
    • Italian
    • Spanish

    If discovered, more languages are generated.
    Edition Normalized edition of the software.
    Full version Normalized full version of the software.
    Exclude from content service Option that excludes the software discovery model details from being transferred to the Software Asset Management Content Service.

    The value is set on the custom product form.

    Note:
    This field is only shown for custom products when you have opted in to the Software Asset Management Content Service.

    Additional Information section

    Field Description
    Product type
    • Child: Subcomponent of main software (not licensable).
    • Driver: Software product that controls a device.
    • Licensable: Software product that is licensable.
    • Not Licensable: Software product that is not licensable.
    • Patch: Software product designed to update, fix, or improve an existing computer program.
    • Unknown: Not discovered.

      For unknown product types, the product type can be changed to another value.

      When the product type is changed, the normalization status of the discovery model is updated to Manually Normalized.

    The reconciliation process only considers software discovery models that are licensable.
    Platform Platforms include:
    • Windows
    • macOS
    • UNIX
    Language Languages include:
    • Dutch
    • English
    • French
    • German
    • Italian
    • Spanish

    If discovered, more languages are generated.
    Edition Normalized edition of the software.
    Full version Normalized full version of the software.
    Exclude from content service Option that excludes the software discovery model details from being transferred to the Software Asset Management Content Service.

    The value is set on the custom product form.

    Note:
    This field is only shown for custom products when you have opted in to the Software Asset Management Content Service.

    Software Installation related list

    Field Description
    Display name Name of the software install as it appears in the record lists.
    Publisher Name of the publisher of the software.
    Version Version of the software.
    Installed on Name of the hardware the software is installed on.