Engineering License Overview dashboard

  • Release version: Yokohama
  • Updated January 30, 2025
  • 3 minutes to read
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    Summary of Engineering License Overview dashboard

    The Engineering License Overview dashboard enables ServiceNow customers to monitor and gain insights into their engineering application license positions and usage through detailed product usage reports. It focuses on engineering applications such as AutoCAD and GIS, providing visibility into license consumption, denials, and potential cost savings.

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    Access to the dashboard depends on your plugin activation status: it is unavailable for new Yokohama users who have activated the Software Asset Management Professional plugin (com.snc.samp) or upgraded without prior activation. Users with the plugin activated before Yokohama and without the Workspace plugin have access via Software Asset navigation; others can access it through the Dashboards navigation menu.

    Key Features

    • Filters for Products and Publishers: Narrow results based on specific engineering products or publishers listed in the Engineering Application License table.
    • Multiple Tabs with Updated Data:
      • Overview Tab: Displays high-level metrics such as current spend, potential savings, top used products and users, idle users, denied products and users, and product usage by location. Data is updated daily or after reconciliation.
      • License Usage Summary Tab: Shows license usage by type (floating, network, token) and allows filtering by date, license type, and license management server. It includes total licenses, concurrent usage, denial peaks, license inventory, and license server statistics.
      • Denials Summary Tab: Provides insights into license denials filtered by date, user, or user group, detailing denials over time, by product, and by license server.
    • Export Options: Charts can be saved as PNG or JPG files for local viewing and sharing.

    Practical Benefits for ServiceNow Customers

    • Cost Optimization: Identify underutilized licenses and potential savings by reallocating or returning licenses to reduce expenses.
    • Usage Monitoring: Track which products and users are actively consuming licenses and detect idle users to improve license efficiency.
    • Denial Management: Understand license denials to address capacity constraints and improve user access to critical engineering applications.
    • Comprehensive Reporting: Access summarized and detailed reports to support informed decision-making on license management for engineering software.

    Monitor and gain insights into your engineering applications license position and usage by viewing product usage reports in the Engineering License Overview dashboard.

    Note:
    The Engineering License Overview dashboard is no longer available for new Yokohama users who have activated the Software Asset Management Professional (com.snc.samp) plugin or upgraded to Yokohama without activating the Software Asset Management Professional (com.snc.samp) plugin prior to Yokohama. If you activated the Software Asset Management Professional (com.snc.samp) plugin prior to Yokohama but didn't activate the Workspace plugin (com.sn_sam_workspace), you have access to this dashboard. If you activated the workspace plugin (before or after upgrading to Yokohama, you won’t be able to access this dashboard from the Software Asset navigation menu in your instance. You can however access this dashboard from the Dashboards navigation menu.

    The Engineering License Overview dashboard displays reports on normalized products and publishers that belong to engineering applications such as AutoCAD, GIS.

    Access the Engineering License Overview Dashboard by navigating to Software Asset > Engineering License Overview.

    To narrow your results based on products or publishers across all tabs, use the filter in the left-hand corner of the dashboard. Only products and publishers that belong to engineering applications and are listed in the Engineering Application License [samp_eng_app_license] table appear in the filter. If no product or publisher is selected, the tabs display the cumulative data for all products and publishers that belong to engineering applications.

    The Overview, License Usage Summary, and Denial Summary tabs are updated daily or whenever a new reconciliation result is available. You can save charts in PNG or JPG formats for viewing them locally and for sharing.

    Overview tab

    Overview tab of the Engineering Applications dashboard showing reports on top used products, top active users, and top idle users

    This tab gives an overview of the high-level metrics of all engineering applications. You can filter the results in this tab by various date options.
    Note:
    The Date filter is not applicable to Current Spend and Potential Savings.
    Table 1. Overview tab
    Report Source table Description
    Current Spend

    Product Result

    [samp_product_result]

    Total cost of all entitlements for all products.
    Potential Savings License Dashboard Inventory [license_dashboard_inventory]

    Cost saved if licenses are not being utilized to their potential or are under-utilized. To optimize your costs, you can reallocate those licenses or return the licenses and save the cost.
    Top Used Products Engineering Application Usage [samp_eng_app_usage] Top products that are being currently used. The number of days and hours being used per product also appears.
    Top Active Users Engineering Application Usage [samp_eng_app_usage] Top users who are currently using the product. The number of days and hours being used per user also appears.
    Top Idle Users Engineering Application Usage [samp_eng_app_usage] Top users who have requested a license but are not using the license. The number of days and hours of inactivity per user also appears.
    Top Denied Products Engineering Application Denial [samp_eng_app_denial] Top products that are denied to users as these products have reached their peak concurrent usage.
    Top Denied Users Engineering Application Denial [samp_eng_app_denial] Top users that are denied licenses to products.
    Product Usage by Location Engineering Application Usage [samp_eng_app_usage] Based on the count of users using products by location.

    License Usage Summary tab

    License Usage Summary tab in the Engineering Applications dashboard

    This tab lets you view data based on a license type (floating, network, or token). You can filter the data in this tab by date, license type, and license management server.

    Table 2. License Usage Summary tab
    Report Source table Description
    License Usage overtime

    Engineering Application License [samp_eng_app_license]

    Engineering Application Concurrent Usage [samp_eng_app_concurrent_usage]

    Engineering Application Denial [samp_eng_app_denial]
    The total number or quantity of all available licenses; not just the active products but all the products.
    • The blue line represents the total number of licenses allocated to a product or a publisher
    • The green line indicates the concurrent usage of the licenses.
    • The red line indicates denials or if and when the concurrent usage peaks.
    License Inventory Engineering Application License [samp_eng_app_license] All available licenses for a product or publisher.
    License Server Statistics Engineering Application License Server [samp_end_app_license_server] All the license management servers that OpenLM or Open iT connect with.

    Denials Summary tab

    Denials Summary tab in the Engineering Applications dashboard

    You can filter the data in this tab by date, user, or user group.

    Table 3. Denials Summary tab
    Report Source table Description
    Denials Over Time Engineering Application Denial [samp_eng_app_denial] Denials for a product over a period of time.
    Denials by Product Engineering Application Denial [samp_eng_app_denial] The products that have been denied to users the most.
    Denials by License Server Engineering Application Denial [samp_eng_app_denial] The license servers that have been denied licenses to products the most.