Hardware asset overview

Enhance your Hardware Asset Management experience by using the modernized and user-friendly Hardware asset overview view. The Hardware asset overview is a simplified and intuitive environment that helps you use the application more effectively by reducing complexity.

Use the Hardware asset overview view to:

• Act on discrepancies such as when an asset is missing PO number, model number, asset function, or manufacturer.
• Navigate to specific dashboards on asset functions such as Model normalization, Asset requests, Transfer orders, Stock orders, Asset reservations, RMA orders, Refresh requests, and Disposal orders.
• View the 360 asset view section displaying Asset counts by model category and lifecycle state, and asset value by model category.
• View the overall performance section displaying the Model lifecycle overview of all the assets, Discovered and undiscovered asset count, and Assets eligible for refresh by model category.

Select any widget or chart to view detailed information and take appropriate actions. You can also use Location, Stockroom, and Model category lists to filter your results.

Figure 1. Hardware asset overview

Table 1. Quick links

Widget or chart	Description
Model normalization	Percentage of hardware and consumable models that are normalized.
Asset requests	Number of requested items where the item’s model is hardware, consumable, or bundle.
Transfer orders	Number of active transfer orders.
Stock orders	Number of requested hardware inventory stock order items.
Asset reservations	Number of active loaner asset orders.
RMA orders	Number of open RMA orders.
Refresh requests	Number of open hardware assets refresh order requests.
Disposal orders	Number of open hardware disposal orders.

Table 2. 360 asset view

Widget or chart	Description
Asset count by model category	Number of assets grouped by the model category such as Consumable, Computer, and Mobile Device.
Asset count by lifecycle state	Number of assets grouped by the lifecycle state such as Retired, In use, and In stock.
Asset value by model category	Cost of assets grouped by the model category such as Software License, Consumable, and Server.

Table 3. Overall performance

Widget or chart	Description
Model lifecycle overview	Overview of model lifecycle grouped by the lifecycle phase such as End of support, End of Life, General Availability, and End of Sale.
Discovered and undiscovered asset count	Comparison of the number of discovered and undiscovered assets grouped by model category. Undiscovered assets are the assets that are not discovered at all or not discovered within one month.
Assets eligible for refresh by model category	Number of assets that have already expired or the current day is the expiry date, and are eligible for a refresh.

Load reports on Hardware asset overview

You can load charts or widgets that fetch a huge set of asset records on demand instead of loading them along with the page. This approach enables you to reduce the loading time for the Hardware asset overview page.

The system property sn_itam_workspace.asset_overview_enable_lazy_loading provides you with an option to either selectively load reports you want to view or load reports concurrently with the page. By default, this system property is set to False. When this system property is enabled on your ServiceNow instance, you can view reports by using the Load report option.

Figure 2. Load reports on Hardware asset overview

Related concepts

• Analytics and Reporting Solutions for Hardware Asset Management