Request a loaner asset

Request a temporary or loaner asset or consumable and use it for a short period.

Before you begin

Role required: None

While requesting a loaner asset, ensure that the start date is within three months from the date of submission, and the end date is within six months from the start date.

About this task

Request a loaner asset for a specific period. You can request it for yourself, for another employee of your organization, or for a third-party vendor. Before the asset is installed, you can cancel the loaner asset request at any time.

You can submit a loaner order even if the product isn’t available at the moment in the location you want to select. In this case, your order is placed in the queue.

Procedure

1. Navigate to All > Service Catalog > Asset Lifecycle.
   The Asset Lifecycle category isn't on the Service Catalog page by default. To add this category, log in with admin credentials, select the add content icon () beside the search catalog bar and then select Asset Lifecycle.
2. Select Loaner Asset Request.
3. On the form, fill in the fields.

   Table 1. Loaner Asset Request form

   Field	Description
   Requested for	Person for whom you are requesting the asset. You can make a request for yourself, for another employee of your organization, or for a third-party vendor.
   Requested for user	User for whom you requested the asset. This field appears only when For company user is selected in the Requested for field.
   Location	Location where the requested asset should be provided. When the location that you specified is a service location of multiple stockrooms, the Model field shows the list of loaner asset models that are available in all those stockrooms in addition to the models available in the stockroom of that location. For more details on service locations, see Associate a stockroom with service locations.
   Model	Model of the asset that you’re requesting.
   Start date	Date when you want to start using the asset.
   Return date	Date when you want to return the asset.
   Justification	Reason why you need the asset.

   After entering the Start date and Return date, if there are no loaner assets available in the selected location and for the selected time period, a warning appears. If you still submit the loaner order, your loaner order will be in a waitlist.
4. Select Submit.
   A message appears and shows whether your loaner order was placed successfully or the order was placed in a waitlist.

What to do next

To view your request, navigate to Self-Service > My Requests. You can also view your order by using the Now Mobile app.

Before you receive your loaner asset, you can cancel the loaner asset request by selecting Cancel. After you receive your loaner asset, the Cancel button doesn't appear anymore. You can also return your loaner asset before the specified Return date.