Microsoft 365 integration
Summarize
Summary of Microsoft 365 integration
Microsoft 365 integration enables ServiceNow customers to connect with Microsoft 365 subscriptions to download and reconcile subscription information against installed software. This integration supports compliance management by providing detailed insights into user subscriptions, license usage, and software installations.
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Key Features
- Subscription Data Retrieval: Access user subscription details for all Microsoft 365 plans purchased via the Microsoft 365 admin center, including Office 365 and Microsoft 365 suites.
- License Compliance Verification: Reconcile entitlements with actual software installations to determine license compliance accurately.
- Subscription Activity Monitoring: View active, inactive, and unassigned subscriptions based on last activity dates to identify usage patterns.
- User Activity Insights: Obtain activity data for individual Microsoft Office 365 products and device-specific activation counts to track how subscriptions are used across devices.
- Automated Optimization Recommendations: Receive actionable suggestions for cost optimization, such as downgrading plans, addressing low usage, eliminating overlapping licenses, and consolidating subscriptions.
- Cost Reduction and Automation: Automate removal of low-usage or redundant licenses to reduce expenses and administrative overhead.
Why This Matters
Service Asset and Configuration Management (SAM) managers benefit from enhanced visibility into Microsoft 365 usage, enabling more precise license management and cost control. By leveraging detailed subscription and activation data, organizations can optimize license allocations, ensure compliance, and identify potential savings.
What to Expect
- Improved license compliance through reconciliation of subscription and installation data.
- Comprehensive usage tracking for Microsoft 365 products, supporting informed decision-making.
- Automated workflows for license optimization, including recommendations and actions to reduce costs.
- Support for managing multiple subscription plans and understanding the scope of Microsoft 365 products covered under each plan.
Create an integration with Microsoft 365 to download subscription information that is compared with software installations for compliance.
Microsoft 365 products and services
Microsoft 365 is a suite of software products that includes a range of subscription software and services such as Microsoft Office 365, Windows, and Enterprise Mobility and Security (EMS). Microsoft 365 and EMS include many other products and services within them​.
Microsoft 365 admin center includes many other products that you can purchase and activate. However, some of these products don't come with the Microsoft 365 subscription, such as Dynamics 365.
- Microsoft 365
- Microsoft Exchange Online
- Enterprise Mobility Suite
- Microsoft Office 365
- Microsoft SharePoint Online
- Microsoft Entra ID
- Microsoft Power BI
- Microsoft OneDrive
- Microsoft Teams
- Windows
- Microsoft Intune
Microsoft 365 subscription plans
Microsoft 365 offers various subscription plans, each providing access to different products and services. For instance, Power BI is included in the Office 365 E5 plan but not in the Office 365 E3 plan. To understand more about Microsoft 365 Enterprise subscription, see Microosft 365 plans and pricing.. To understand more about all products and services per subscription plan, see Microsoft 365 licensing.
Benefits of Microsoft 365 integration
- Get user subscription information for all the Microsoft 365 plans purchased on the Microsoft 365 admin center, such as Microsoft Office 365, Microsoft 365.
- Determine license compliance of Microsoft 365 subscriptions by reconciling user subscription, entitlement, and software installations.
- View active, inactive, and unassigned subscriptions by their last activity date.
- Get user activity for individual Microsoft Office 365 software products within Microsoft 365 subscriptions. For more information, see Evaluating software usage activity for Microsoft 365 subscriptions.
- Get user activity with device-specific activation count details from the Microsoft 365 admin portal that helps in identifying users who have activated their Microsoft subscriptions on at least one device. The activation count also helps SAM managers accurately determine the total number of activations across both desktops and devices.
- Receive automated optimization recommendations and workflows for your Microsoft 365 subscriptions. These optimizations include suggestions for downgrading plans, addressing low usage, identifying overlapping licenses, and consolidating subscriptions.
- Determine potential savings while acting on the recommendation.
- Reduce costs and administrative efforts by automatically removing licenses that have low usage or are part of overlapping subscriptions.