Licensing framework for Hardware Asset Management solutions

  • Release version: Yokohama
  • Updated January 30, 2025
  • 3 minutes to read
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    Summary of Licensing framework for Hardware Asset Management solutions

    The Hardware Asset Management (HAM) licensing framework helps ServiceNow customers manage subscription units for various HAM solutions activated on a single instance. It ensures that licensable and opted-in hardware resource categories are licensed under only one HAM solution to avoid overlap. The framework applies to solutions such as Hardware Asset Management integration with Zero Touch Mobility and Telecommunications Network Inventory.

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    Key Features

    • Resource Categories: Each HAM solution supports specific default resource categories like Mobile Device, Server, Network Gear, End User Computers, Printers, Monitors, Storage, and Unclassified Hardware. Customers can opt in and pay only for the categories they use.
    • License Prioritization: Available from HAM version 10.1.0 onwards, this feature prioritizes licensing a resource category under one application based on cost. The priority order is:
      • Hardware Asset Management integration with Zero Touch Mobility
      • Hardware Asset Management integration with Telecommunications Network Inventory
      • Hardware Asset Management
    • Subscription Unit Ratio: Licensing is calculated using subscription unit ratios specific to each resource category and solution, allowing precise licensing costs based on usage.
    • License Reporting: Customers can monitor subscription details via the ITAM License Report, facilitating better license management and compliance.
    • Operational Technology (OT) Hardware Exclusion: OT hardware assets are excluded from HAM licensing and instead licensed under the OT Asset Management (OTAM) application. Equivalent resource categories exist between HAM and OTAM to clearly separate licensing responsibilities.

    Key Outcomes

    • Optimized licensing costs by ensuring no resource category is double-licensed across multiple HAM solutions.
    • Clear segregation of licensing between traditional hardware assets and OT hardware assets, enabling tailored management and workflows for each.
    • Improved visibility into license consumption and compliance through centralized license reports.
    • Flexibility to select and pay for only the resource categories relevant to your organization's hardware asset management needs.

    Manage the subscription units purchased and consumed by your organization for all the Hardware Asset Management solutions with the improved HAM licensing framework. When more than one Hardware Asset Management solution is activated on a ServiceNow instance, any licensable and opted-in resource category is licensed only under one solution.

    The licensed solutions like Hardware Asset Management integration with Zero Touch Mobility and Hardware Asset Management integration with Telecommunications Network Inventory install the Hardware Asset Management on your ServiceNow instance.

    Each Hardware Asset Management solution supports some default resource categories that can avail Hardware Asset Management features and workflows.

    Table 1. Resource categories for Hardware Asset Management solutions
    Application/Solution Supported resource categories
    Hardware Asset Management integration with Zero Touch Mobility Mobile Device
    Hardware Asset Management integration with Telecommunications Network Inventory
    • Telecom Network Inventory
    • Server
    • Network Gear
    Hardware Asset Management
    • End User Computers
    • Mobile Device
    • Server
    • Network Gear
    • Printers
    • Monitors
    • Storage
    • Unclassified hardware

    HAM licensing is based on the subscription unit ratio defined for each resource category. You can opt in and pay for only those resource categories that you want to use. For more information, see Hardware Asset Management licensing.

    License prioritization for Hardware Asset Management solutions

    Important:
    The HAM license prioritization feature is available with Hardware Asset Management version 10.1.0 and later.

    When you activate all the Hardware Asset Management solutions on your ServiceNow instance and opt-in all resource categories, consider the following:

    • A resource category is licensed only under one application based on the application priority that is defined in the HAM licensing framework.
    • The application priority is set based on the licensing cost and is in the following order:
      1. Hardware Asset Management integration with Zero Touch Mobility
      2. Hardware Asset Management integration with Telecommunications Network Inventory
      3. Hardware Asset Management
    • Mobile Device is licensed under Hardware Asset Management integration with Zero Touch Mobility.
    • Telecom Network Inventory, Servers, and Network Gear are licensed under Hardware Asset Management integration with Telecommunications Network Inventory.
    • End User Computers is licensed under Hardware Asset Management.
    Table 2. Licensing model for HAM solutions
    Resource category Subscription Unit Ratio HAM integration with Zero Touch Mobility HAM integration with Telecommunications Network Inventory Hardware Asset Management Licensed under
    Mobile 10:1 Installed Resource category isn't available Installed Zero touch Mobility
    Server 1:1 Resource category isn't available Installed Installed Telecommunications Network Inventory
    Network gear 5:1 Resource category isn't available Installed Installed Telecommunications Network Inventory
    Telecom Network Inventory 1:1 Resource category isn't available Installed Installed Telecommunications Network Inventory
    End User Computers 4:1 Resource category isn't available Resource category isn't available Installed Hardware Asset Management

    You can view the subscription details of your Hardware Asset Management application and solutions using the ITAM License Report. For more details, see View the license report for the Hardware Asset Management application.

    Exclusion of Operational Technology (OT) hardware assets from HAM licensing

    The licensing model of the OT Asset Management (OTAM) application supports a few default hardware resource categories to license OT hardware assets. For more details on OT hardware assets, see OT Asset Workspace. These OTAM hardware resource categories have equivalent HAM licensing resource categories.

    Table 3. Comparison of resource categories
    HAM resource category Equivalent OTAM hardware resource category
    Servers OT Servers
    Network Gear OT Network Gear
    Storage OT Storage
    End User Computers OT End User Computers
    Mobile Devices OT Mobile Devices
    Monitors OT Monitors
    Printers OT Printers
    Unclassified hardware OT Unclassified Hardware

    When you activate all the Hardware Asset Management solutions along with the OT Asset Management application, and opt-in HAM resource categories, consider the following points:

    • Non-OT hardware assets, with the OT entity flag set to false, are licensed only under the resource categories of HAM licensing.
    • OT hardware assets, with the OT entity flag set to true, are licensed only under the hardware resource categories of the OT Asset Management application. For details, see OT Asset Management licensing.
    • HAM workflows support both OT hardware assets and non-OT hardware assets.
    • OT Asset Management workflows support only OT hardware assets.