Opt-in to the Hardware Asset Management Content Service

Opt in to the Hardware Asset Management Content Service to improve the normalization process by sharing hardware and consumable model data from your organization with ServiceNow.

Before you begin

Role required:

• ham_admin: for non domain separated instance
• ham_admin plus domain_admin: for domain separated instance

About this task

By opting in to the Hardware Asset Management Content Service, your data is securely shared with ServiceNow to build the content service repository. Adding to the content service allows more models be normalized automatically. These updates occur weekly.

The content updates are based on data from the hardware and consumable models, lifecycles, and custom hardware product models sent back to the Hardware Asset Management Content Service.

Any data that is retrieved by the content service remains anonymous and secure, following ServiceNow privacy policies. After the data has been reviewed, it is properly disposed of.

Procedure

1. Navigate to All > Asset > Administration > Hardware Model Normalization > Content Service Setup.
2. Read the Hardware Asset Management Content Service agreement.
3. Select Yes, I have read and accept the Opt-In Agreement.
4. Click Opt-in.
5. If there is any hardware model, consumable model, or lifecycle data that you want to exclude, toggle the option on the Content Service Setup form.
6. Click Save.

Opt-in to the Hardware Asset Management Content Service

Your organization has decided to enable the Hardware Asset Management Content Service.

Navigate to the Content Service Setup module and review the Hardware Asset Management Content Service agreement.

Figure 1. Hardware Asset Management Content Service agreement

Select Yes, I have read and accept the Opt-In Agreement to display the Content Service Setup page.

You decide that you don't want to send hardware model data to the Hardware Asset Management Content Service. Toggle the button next to Hardware Models to opt out of sending the hardware model asset data.

Figure 2. Content Service Setup

Click Save.

Your organization has decided that they don't want to send any of their data and they want to opt-out of the Hardware Asset Management Content Service. To stop sending your data, toggle all the buttons off.

A message appears verifying that you want to opt-out of using the Hardware Asset Management Content Service.

Figure 3. Opting-Out of the ServiceNow Content Service

Click Opt-Out.

You are returned to the Hardware Asset Management Content Service agreement and you can opt back in at anytime.