SaaS detection report

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of SaaS detection report

    The SaaS detection report enables ServiceNow customers to discover and manage all SaaS applications accessed via a browser, using data collected by the Agent Client Collector for Visibility - Content (ACC-VC). This includes both paid and free SaaS applications, helping organizations gain visibility into shadow IT usage and manage SaaS spend more effectively.

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    To use this report, customers must have:

    • Software Asset Management - SaaS License Management application version 15.0.15 or later installed
    • Agent Client Collector for Visibility - Content (ACC-VC) product version 1.3.0 or later installed

    The report is accessible via Software Asset Workspace > License usage > Reports and by default displays data from the past 90 days. It supports domain-separated data when specific domain support plugins are activated.

    Key Features

    • Product Discovery: Lists SaaS applications detected along with their publisher information.
    • Monitoring and Management Status: Indicates if an application is monitored by ACC-VC and whether it is managed (has a corresponding software model).
    • Usage Metrics: Shows total users accessing each SaaS application, last accessed time, and total accessed duration.
    • User Usage Data: Provides detailed insights into individual users accessing each application, including device, cost center, department, total accessed time, and last accessed time.

    Benefits for ServiceNow Customers

    By leveraging the SaaS detection report, customers can:

    • Gain comprehensive visibility into all SaaS applications being used across the organization, including unmanaged or shadow IT applications.
    • Track user activity and application usage duration to optimize SaaS license management and control costs.
    • Identify and monitor SaaS applications to ensure compliance and effective governance.
    • Utilize domain-separated data for organizations with segmented data environments, maintaining data integrity and security.

    Use the SaaS detection report to discover and manage all SaaS applications accessed via a browser and configured within the ServiceNow® Agent Client Collector for Visibility - Content (ACC-VC) product. The SaaS applications that can be managed through this report can be paid or free ones.

    Important:
    To view the SaaS detection report, you must do the following:
    • Request and install version 15.0.15 or later of the Software Asset Management -SaaS License Management application from the ServiceNow Store. For more information, see Request SaaS License Management.
    • Install the Agent Client Collector for Visibility - Content (ACC-VC) product version 1.3.0 or later.

    This report helps you manage your shadow IT spend more effectively by viewing all the users who access these applications, the usage of these applications, and how long each application has been used.

    Note:
    By default, the SaaS detection report displays data from the past 90 days.

    To view this report, navigate to Software Asset Workspace > License usage > Reports.

    The SaaS detection report includes domain-separated data when Domain Support - Domain Extensions Installer (com.glide.domain.msp_extensions.installer) and Performance Analytics - Domain Support (com.snc.pa.domain_support) are activated.

    Table 1. SaaS detection
    Field Description
    Product The name of the SaaS application that is being discovered.
    Publisher Publisher of the SaaS application.

    Publisher is a reference to the Software Publishers [samp_sw_publisher] table.
    Is monitored Indicates whether ACC-VC is monitoring the product or not.
    • If the product is monitored by the ACC-VC application, the Is monitored column value shows as true.
    • If the product isn't monitored by the ACC-VC application, the Is monitored column value shows as false.
    Is managed Indicates whether the product is managed or unmanaged.
    • If a software model exists for a product, the Is managed column value shows as true.
    • If a software model doesn't exist for a product, the Is managed column value shows as false.
    URL(s) URL or multiple URLs for your SaaS application.
    Total users Total number of users who have accessed the product.

    Select the value in this column to view more information about the users in the User Usage Data table.
    Last accessed time The time when the product was last accessed by a user.
    Total accessed time Total duration for which the product has been accessed by its users.
    Table 2. User Usage Data
    Field Description
    Discovered user User referenced from the Discovered Users [samp_discovered_user] table.
    User User accessing the application.
    Device Device or CI from which the user accessed the application.
    Cost center Allotted cost center of the user in an organization.
    Department Department of the user in an organization.
    Total accessed time Total duration for which the application has been accessed by a user.
    Last accessed time Last time when the application was accessed by a user.