Trigger the assignment of a remote task

As an asset provider, create remote task definitions that trigger the assignment of a remote task for your customer to communicate the details of Zero Touch Refresh requests.

Before you begin

As a provider, you must have created a provider record. For more details, see Set up a Service Exchange provider record.

Role required: admin

About this task

You receive the details of a Zero Touch Refresh Fulfillment Request from your customer's ServiceNow instance through the inbound fields of the remote task definition. Any updates made to the Zero Touch Refresh Fulfillment Request are sent to your customer's ServiceNow instance through the outbound fields of the remote task definition.

Procedure

1. Navigate to All > Service Bridge > Provider > Remote Task Definitions.
2. Select New.
3. On the form, fill in the fields.

   For the description of field values, see Remote task definition form.

4. Set the Provider table and Customer table field values to the Zero Touch Refresh Fulfillment Request [sn_itam_ztr_fulfillment_req] table.
5. Select Submit.
6. Select this new remote task definition record.
7. Create the inbound fields, which enable you to receive data from the customer's instance when a remote task is created or updated.
   1. On the Inbound fields tab, select New.
   2. For each field you create, fill in the fields and then select Submit.
      For the required details of the inbound fields that you must create, see Remote task definition inbound and outbound fields.
8. Create the outbound fields, which enable you to send data to the customer's instance when a remote task is created or updated.
   1. On the Outbound fields tab, select New.
   2. For each field you create, fill in the fields and then select Submit.
      For the required details of the outbound fields that you must create, see Remote task definition inbound and outbound fields.
9. Set customer criteria, which specify the customers who can use this remote task definition.
10. Select Publish.
    Note:

    If you later need to edit this remote task definition, access it and select Edit.

Result

A remote task definition record is created on your instance and the State field of the record is set to Published. This record is also synchronized with your customer's instance and is pending activation on your customer's instance.