Exploring ServiceNow AI Platform tables
Summarize
Summary of Exploring ServiceNow AI Platform Tables
The ServiceNow AI Platform utilizes a table-based structure to manage data and processes, facilitating efficient handling of various IT service management (ITSM) operations such as Incident and Problem management. Administrators have the ability to create and customize tables, extending existing ones to meet specific business needs.
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Key Features
- Table Administration: Administrators can create custom tables, define field properties, and establish relationships, enhancing data organization.
- Data Import/Export: Pre-built tables allow for easy data import and export in formats like CSV and XML.
- Access Controls: Admins can set permissions to restrict record access and enforce business rules.
- Table Relationships: Administrators can extend core tables to create parent-child structures and define many-to-many relationships.
- Data Management: Tools for creating table indices and managing database views support efficient data retrieval and reporting.
Key Outcomes
By leveraging the table administration features, customers can:
- Define data models and relationships effectively across multiple tables.
- Visualize and manage table content with ease.
- Store, index, and quickly retrieve records, enhancing operational efficiency.
- Organize task-related data and streamline reporting processes through database views.
For further exploration, customers are encouraged to learn about managing tables and indexes, working with the Task table, and accessing details from the system dictionary.
Applications use tables and records to manage data and processes, such as Incident, Problem, and CMDB. Tables can extend other tables, creating parent tables and child tables.
Table administration overview
The ServiceNow AI Platform® uses a table-based data structure to store and organize information. Pre-built tables are included for common IT service management (ITSM) processes, with their data fully importable and exportable in CSV, XML, or other formats.
Table administration users
| User | Description |
|---|---|
| Administrator | Admins can create custom tables for specific business requirements, define field properties, create relationships between tables, and extend existing tables without modifying the originals. Administrators also define access controls to allow only approved user access to records, business rules for various tasks, and table cleanup policies for unused and outdated records. |
Table administration workflow
This infographic depicts how an administrator can extend both core tables and custom tables.
- An administrator views table relationships and learns how table extension works on the ServiceNow AI Platform®.
- The administrator creates a custom parent table and extends it by creating a custom child table.
- The administrator defines access controls to restrict access to each table.
- The administrator exports and imports data to core and custom tables as needed.
Table administration benefits
| Benefit | Feature | Users |
|---|---|---|
| Define models and entity relationships across multiple tables. | Data dictionary tables | Admin |
| Access visual references for tables and their contents. | Viewing table references and extensions | Admin |
| Store records for your instance. | Create a custom table | Admin |
| Remove unneeded tables from your instance. | Deleting custom tables | Admin |
| Quickly find data stored in a table. | Create a table index | Admin |
| Connect a list to another list of multiple entries instead of a single field. | Create a many-to-many table relationship | Admin |
| Organize and store task-related data. | Working with the Task table | Admin |
| Connect tables for reporting purposes. | Creating database views for reporting | Admin |