Time Card Management
Summarize
Summary of Time Card Management
The Time Card Management feature facilitates time tracking for users assigned to various tasks, enabling them to report and monitor the time spent on projects, incidents, problems, and change requests. Users can enter time through time cards and time sheets, which are then submitted for approval.
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Key Features
- Time Tracking: Users can record time using time cards and submit them for approval based on policies set in the user time sheet policy.
- Approval Workflow: Time card approvers can review, approve, reject, and recall submitted time cards for corrections.
- Delegation: Approvers can delegate their approval responsibilities, though it cannot be done on an individual resource basis.
- Time Sheet Policies: Time sheets adhere to specific policies, which administrators can create and manage.
- Integration with Cost Management: When enabled, time cards can help manage labor costs within the Cost Management application.
- Domain Separation: Ensures data isolation for domain-specific users, enhancing security and data management.
Key Outcomes
By implementing Time Card Management, ServiceNow customers can efficiently track task-related time, streamline the approval process, manage costs effectively, and maintain data separation for enhanced security. This results in better resource management and improved operational efficiency across tasks.
The Time Card Management feature enables time card users such as task assignees to report and track their time for the assigned tasks.
Watch this five-minute video to learn about setup of the time tracking feature, entering time and approvals.
Time Card Management works with the Task table to record time worked on various task types, such as projects, incidents, problems, and change requests.
With the Time Card Management feature:
- The time card users can record the time worked on a task using time cards and time sheets. They can submit their time cards and time sheets for approval.
- Time cards and time sheets are routed for approval based on the Non-project time approver and Project time approver fields in the user time sheet policy. User managers with time card approver role can also log time and submit the time sheet of their resources
- The time card approvers can perform the following tasks:
- Review and approve or reject the time cards in a submitted time sheet.
- Recall the approved time sheets or time cards to return them to the users for corrections.
- Use dashboards to view reports of time card and time sheet exceptions, and categorize time reported by the users.
- Delegate another time card approver to process time sheets from your resources when you might not have time or will be unavailable. Note the following points for delegation:
- You cannot delegate approval only for an individual resource.
- The delegated time card approver cannot further delegate your time sheet approvals.
The project_manager and the resource_manager roles contain the timecard_approver role in the base system. However, the timecard_approver role can also be used independently without these roles.
- The time card admin can create and manage time sheet policies, and can also approve or reject by exception and process the time sheets. Time card admin can also create or edit time cards of any users if the time cards are in Pending or Rejected state.
Domain separation in Time Card Management
Domain separation provides complete data isolation for domain-specific users. Time card Management is domain separation compliant at the Data only level.