Buy a paid application

Request a quote and buy a paid application from your ServiceNow instance, without navigating to the ServiceNow Store.

Before you begin

Role required: admin

Procedure

1. Navigate to All > System Application > All Available Applications > Available To Obtain From Store.
2. Search for the required application and click the application record.
3. Click Buy.
4. In the pop-up window, review information in these tabs and click Continue:
   • Usage Analytics and Contact
   • Platform Licenses
   • Terms and Conditions
     Note:

     If Payment Type is Purchase Order, a quote with the displayed payment details is requested. You can cancel or resent quote.

     • Review the payment and tax details.
     • Select the I read and accept terms of use above check box.

     You can download the terms and conditions documents.

   • In the Confirmation tab, a confirmation message is displayed that the quote request is sent. An email notification is sent when the request is processed.
   • When you close the pop-up window, these buttons are displayed in the application page:
     • Resend Quote
     • Cancel Quote
     • Purchase with PO
5. Optional: If you want to resend quote, click Resend Quote.
6. Optional: If you want to cancel the quote:
   1. Click the Cancel Quote button.
   2. Provide cancellation reason.
   3. Click Cancel Quote.
7. Click Purchase with PO to purchase the application.
   • If applicable, select the I authorize ServiceNow to invoice my company without having received a Purchase Order, and I represent that I have authority to represent my company to provide such authorization check box.
   • Else, enter PO Number and choose file for Upload PO Document.
8. Click Place an Order.
   An email notification is sent when the PO request is reviewed and approved. Then, you can install the application.