Create and update a provider notification for all users

Create a notification in the notification provider framework to send to both sys and non-sys users.

시작하기 전에

Role required: notifications provider admin and admin

프로시저

1. Navigate to All > System Notification > Provider > Notifications.
2. Select New to create a notification.
3. On the form, fill in the fields.

   표 1. Notification form

   Fields	Description
   Name	Name of the notification.
   Application	Scope of the notification record.
   Category	Select the category to which this notification belongs. A category identifies and groups related notifications. This notification, if active and listed in the selected Category in the notification preferences for each user (Notifications tab in the System Settings window).
   Active	Option to activate the notification.
   Triggered By	Trigger used in the notification record. 주: The options in this field depend on the selected table. For example, if you select an incident table, the options are Events or Record Change.
   Table	The table name on which the notification is triggered.
   Inserted	Condition to trigger the notification.
   Updated	Condition to trigger the notification.
   Event	Event that triggers the notification. For example, to send a notification after an incident is closed or resolved, you would select the incident.inactive event. By default, this event is logged in the system each time an incident is resolved or closed. 주: You can select only an event that shares the same table as the notification. This field appears when you select Event in the Triggered By field.
   Conditions	Additional conditions to trigger the notification.
   Users	Names of the available sys users.
   Recipients in fields	Field in the currently selected table that contains the users or groups who receive a notification. 주: The Recipients in fields field under Recipients enables you to choose both sys and non-sys users to whom you can send notifications.
   Is the originating user included?	Option to include the originating user to be included in the notification.
   Event Parm1 contains recipient(s)?	Option to select if Parm 1 contains a list of comma-separated sys_ids.
   Event Parm2 contains recipient(s)?	Option to select if Parm 2 contains a list of comma-separated sys_ids.
   Resolve Parm1 recipients from table	Table that is used to resolve the sys_id of a Parm 1 recipient. 주: This field appears only when you select Event Parm 1.
   Resolve Parm2 recipients from table	Table that is used to resolve the sys_id of a Parm 2 recipient. 주: This field appears only when you select Event Parm 2.
   Advanced event condition	Option to select when the recipients are from more than 2 tables. These options are dynamic conditions.
   Advanced condition	Create a script to perform certain actions, like sending a notification based on the current email record, changing field values, or changing system properties. The advanced condition script must return true or set a global answer variable to true to send the notification. The advanced condition script uses the following global variables: current: Contains the current record from the table to which the notification is linked. event: Contains the event that triggered the notification. 주: The Advanced condition field is evaluated in addition to other conditions that you set on the notification. Both the condition and advanced condition must evaluate to true to send the notification.

4. Select Submit.
5. Open the recently created notification.
6. Update the form using any of the available related lists.
   See Create and add additional recipients and Create and add assignment groups for more information.

   주:

   All the validation messages given by different providers are retained. Warning messages of one provider isn’t overridden by warning messages of another provider.

• Create and add additional recipients
  Update the notifications form by adding additional recipients from the Additional Recipients related list to send notifications to.
• Create and add assignment groups
  Create and add assignment groups where you want users that are part of a group to be the recipients of the provider notification.