Predictive Intelligence for Contextual Search

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • The Predictive Intelligence for Contextual Search capability uses machine-learning algorithms to search for Similar Incidents, Similar Knowledge Articles, Similar Open Incidents, and Similar Resolved Incidents.

    Predictive Intelligence suggests related results to help you solve an issue or resolve a question.

    The sources such as Similar Incidents, Similar Knowledge Articles, Similar Open Incidents, and Similar Resolved Incidents are available only when the Predictive Intelligence plugin (com.glide.platform_ml) and the Predictive Intelligence for Contextual Search plugin (com.snc.contextual_search_ml) are active.

    For more information, see Predictive Intelligence.