AI Search

The ServiceNow® AI Search application provides a consumer-grade search engine for ServiceNow® Service Portal, ServiceNow® Now Mobile, and ServiceNow® Virtual Agent . Intelligent query features help you quickly find the answers you need.

Watch this short video to see how users can find answers using AI Search.

Get started

Explore Learn about AI Search features.	Configure Configure searchable content, search experiences, and ServiceNow AI Platform® search applications.	Integrate Integrate AI Search functionality into other ServiceNow AI Platform applications.
Search Find your answers using AI Search.	Administer Gain deeper insights into AI Search behavior.	Reference Get details on AI Search system properties and features.

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AI Search isn't available in personal developer instances (PDIs).

Extend AI Search with apps from the ServiceNow® Store

Analyze trends for search query traffic, review indexed record counts and configuration settings, and preview search query results with Advanced AI Search Management Tools.