Configure

Australia ServiceNow AI Platform Administration
Release
australia
ft:locale
ko-KR
ft:publication_title
Australia ServiceNow AI Platform Administration
ft:clusterId
platadm
bundleId
platadm
workflow
Platform
  • Administer the ServiceNow AI Platform
  • Get started
  • How the ServiceNow AI Platform works
  • Basic system configuration
  • Experimentation framework
  • Opt out of an individual experiment
  • Turn off experimentation framework
  • ServiceNow plugins
  • Activate a plugin
  • Activate a plugin on a personal developer instance
  • Request a plugin
  • List of plugins (Australia)
  • Find components installed with an application
  • Available system properties
  • Query join and complexity size limits
  • Web proxy
  • NTLM authentication
  • Proxy servers for SOAP clients
  • Bypass the proxy server
  • Admin Center
  • Exploring Admin Center
  • Admin Center summary
  • Administering Admin Home
  • Discovering adoption blueprints
  • Adoption blueprints
  • Select your adoption blueprint
  • Expand technology services while reducing costs blueprint
  • Extraordinary employee experience blueprint
  • Modernize your change management process blueprint
  • AI automation for incident reduction blueprint
  • Tech compliance and performance blueprint
  • Workforce effectiveness blueprint
  • Install applications for an adoption blueprint
  • Configuration Hub
  • Configure the product home page
  • Admin Center reference
  • Admin Center roles
  • Administering applications
  • ServiceNow Store
  • Explore
  • Tracking activity
  • Listing details
  • Procurement options
  • Plugins, apps, integrations, and products
  • Configure
  • Set notification preferences
  • Getting apps
  • Start a trial
  • Getting products
  • Get a free app
  • Buy a ServiceNow app
  • Buy a partner app
  • Contact a seller
  • Evaluating requirements and dependencies
  • Terms and conditions
  • Reviewing apps
  • Review an app
  • Submit a guest review
  • Getting on-premise apps
  • Get an on-premise app
  • Upload an app to an on-premise instance
  • Using a regulated environment
  • Available regulated environments
  • Unavailable listing types
  • Access a regulated ServiceNow Store
  • Get a free app
  • Request a paid app
  • Reference
  • Guest contact form fields
  • Guest review form fields
  • ServiceNow Store glossary
  • Application Manager
  • Explore
  • Activity log
  • Available for you
  • Updates
  • Installed
  • Application details
  • Configure
  • Deactivating ServiceNow Store auto-sync
  • Managing Now Assist apps
  • Now Assist suite
  • Example
  • Install a Now Assist app
  • Update a Now Assist app
  • Installing apps, plugins, and products
  • Installation details
  • Entitle an app
  • Install an app or plugin
  • Install all apps in a product
  • Updating apps
  • Update an app or plugin
  • Uninstalling apps
  • Uninstall an app
  • Repairing apps and plugins
  • Repair an app
  • Reference
  • App state indicators
  • Now Assist app installation blocked
  • Legacy Application Manager
  • Explore
  • Available actions
  • Use
  • Opt in to a product
  • Manage entitlements
  • Entitle an app
  • Entitle a product
  • Accessing unpurchased recommended apps
  • Get a free app trial
  • Request an app
  • Get a free application
  • Buy a paid application
  • Complete an offline purchase
  • Schedule installation
  • Install or update all product apps
  • Install apps in a batch
  • Install an application
  • Update an application
  • Select an app
  • Repair an app
  • Opt out of a product
  • Installation considerations
  • skipped records
  • Rolling back and removing applications
  • Roll back an application
  • Delete an application
  • Uninstall an application
  • View app upgrade history
  • Multi-instance Management
  • Basic trust configuration for data sync applications
  • Cross-instance application trust configuration
  • Configure Manager Instances
  • Configure Managed Instances
  • Subscription Management
  • Explore
  • Product subscriptions overview
  • Viewing product subscription details
  • Monitoring Workflow Data Fabric usage
  • Viewing instance-level entitlements
  • Viewing account-level entitlements
  • Monitoring cloud capacity
  • Monitoring Now Assist creators
  • Monitoring Now Assist usage
  • Addressing issues
  • Discovering insights
  • Configure
  • Create an administrator
  • Share subscription data from another instance
  • Configure subscription allocation status
  • Manage subscriptions in an on-premise installation
  • Managing per-user subscriptions
  • Allocate subscriptions
  • Remove a subscribed group
  • Maintain allocations at renewal
  • Managing custom tables and apps
  • Map a custom app to a subscription
  • Map a missing custom app to a subscription
  • Map custom tables to a subscription
  • Map a missing custom table to a subscription
  • Maintain mappings at renewal
  • Grandfathered and exempted tables
  • Monitoring capacity subscriptions
  • Monitor capacity subscription calculations
  • Reference
  • Subscription types
  • Subscription form
  • User sets and groups
  • Installed components
  • Roles
  • Domain separation
  • Now Support administration
  • View Now Support users
  • Create a user in Now Support
  • Manage user access in Now Support
  • Configure core features
  • User administration
  • Exploring user admin
  • User record
  • Creating users, companies, departments
  • Creating users
  • Create user
  • User self-registration
  • Add company
  • Normalization data services
  • Implementing data normalization
  • Normalized company names table
  • Normalized Mappings table
  • Normalization properties
  • Changing normalized company names
  • Duplicate company names in extension tables
  • Add a department
  • Creating groups
  • Create a user group
  • Add a user to a group
  • Configure assignment group types
  • Managing roles
  • Base system roles
  • Special administrative roles
  • Read-only role
  • App specific roles
  • Create a role
  • Grant role access
  • Assign a group role
  • Assign user role
  • Add role to existing role
  • Create group role
  • Audit user roles
  • Delegating roles
  • Designate role delegators
  • Assign roles
  • Prevent role delegation
  • Time-limited role
  • Grant a time-limited role
  • Monitoring user activity
  • Impersonating users
  • Manage impersonation feature visibility
  • Impersonate a user
  • Impersonation logs
  • Managing user sessions
  • Non-interactive sessions
  • Tables and data
  • Table admin
  • Exploring tables
  • Custom tables
  • Data dictionary tables
  • System dictionary
  • Table relationships
  • Table extension and classes
  • Storage aliases
  • Managing tables and indexes
  • Create a table
  • Global default fields
  • Deleting custom tables
  • Delete a custom table
  • Delete records from table
  • Modify dictionary entries
  • Dictionary entry form
  • Read-only options
  • Test read-only options
  • Make a field read only
  • Dictionary attributes
  • Modify the Glide durations format
  • Dictionary overrides
  • Define dictionary override
  • Table flattening
  • View table extension model
  • View table refs and extensions
  • Generate a schema map
  • Analyzing table relationships
  • Create a table index
  • Drop custom index
  • Create many-to-many table relationship
  • Reference default many-to-many relationships
  • Working with Task table
  • Task table structure
  • Important fields
  • Journal fields
  • Reminder table
  • Assignment rules
  • Assignment rules module
  • Data lookup rules
  • Rule precedence
  • Workflow assignments
  • Baseline assignment rules example
  • Create assignment rule
  • Create assignment data lookup rule
  • Planned tasks
  • Create planned task
  • Create baseline
  • Measure time and effort
  • Important fields
  • Planned task scripts
  • Planned task hierarchy
  • Configure rollup
  • Many-to-many task relations
  • Request the plugin
  • Plugin manifest
  • Define relationship type
  • Define allowed relationships
  • Modify displayed field
  • Mark as Solution button
  • Task relationships with UI actions
  • Time Card management
  • Activate the plugin
  • Time sheet policies
  • Create a policy
  • Set a default policy
  • Assign a policy
  • Create rate type
  • Time Sheet Portal
  • Create time cards and log time
  • Submit a time sheet
  • Log time for resources
  • Time Sheets
  • Create time sheet
  • Submit time sheet
  • Approve or reject time sheet
  • Time cards
  • Create time card
  • Copy time cards from previous time sheet
  • Auto-generate time cards
  • Submit time card
  • Approve or reject time card
  • Record time worked
  • Manage costs
  • Domain separation
  • Work with database views
  • Joining tables
  • Create database view
  • Add a table
  • Adding a left join
  • Specify field to return
  • Relabel column
  • Configuring the return count
  • Test database view
  • Displaying function results
  • Add a function field
  • Display function results in database view
  • Use disjunctions in complex queries
  • Database views in base system
  • Building hierarchical queries
  • Create a record hierarchy
  • Data Management
  • Explore
  • Data archiving
  • Table cleaner
  • Configure
  • Activate columnar storage
  • Activate migration of attachments to columnar storage
  • Analyze data usage
  • Data Management overview
  • Viewing all tables
  • Viewing data usage by table
  • Viewing table rules
  • Viewing rule activities
  • Manage data growth in Core UI
  • Create a data management policy in Core UI
  • Archiving records in Core UI
  • Create an archive rule in Core UI
  • Archive related records in Core UI
  • Managing archived data in Core UI
  • Deleting older or unwanted records in Core UI
  • Create a table cleanup rule in Core UI
  • Manage table cleaner resource usage
  • Updating records safely in Core UI
  • Mark records for updating
  • Schedule or execute an update job
  • Rollback an update job
  • Deleting records safely in Core UI
  • Mark records for deletion
  • Preview affected records
  • Schedule or execute a delete job
  • Rollback a delete job
  • Migrating non-reference fields to reference fields
  • Applying database rotation techniques
  • Activate the plugins
  • Table rotation
  • Apply table rotation
  • Table extension
  • Apply table extension
  • Reference
  • System properties
  • Archive table size limits
  • Unique record identifier (sys_id)
  • Domain separation
  • Roles
  • Exporting data
  • Export data from a record
  • Export data from a list
  • Export directly from a URL
  • Call URL export programmatically
  • Break up a large export
  • Exporting and importing data via XML
  • Export data to XML
  • Import data from XML
  • Automatic matching of display values
  • Exporting currency fields to Excel
  • Enable export debug logging
  • Data export reference
  • Default values for column headers and column values
  • Field types affected by export controls
  • System properties for display value and header
  • Query parameters for display value and header
  • Export limits
  • Exporting your table records to Google Sheets
  • Set up the OAuth application on the Google Sheets API
  • Create an application registry for Google Sheets on a ServiceNow instance
  • Configure ServiceNow connection and credential aliases for Google sheets
  • Roll back and delete recovery
  • Roll back patch upgrades or plugin activations
  • Use the Deleted Records module to restore a deleted record
  • Use the Delete Recovery module to restore a deleted record
  • Use the Script Execution History module to roll back a Scripts-Background execution
  • Rollback context properties
  • Instance Clone
  • Explore
  • Clone Home (dashboard)
  • Configurations tab
  • Definitions tab
  • Configure
  • Register instance
  • Register target instance (legacy)
  • Create a custom clone profile
  • Create a custom clone profile (legacy)
  • Add preservers
  • Add preservers (legacy)
  • Add exclusion
  • Add exclusion (legacy)
  • Add cleanup scripts
  • Request a clone
  • Manage
  • Cancel a clone
  • Batching update sets
  • Roll back a clone
  • Schedule recurring clones
  • View the clone history page (legacy)
  • View clone status (legacy)
  • Preserving data from target instances during clones
  • Reference
  • Clone options
  • Clone states
  • Clone terminology
  • General guidelines for optimizing your clone duration
  • Troubleshooting for registering target instance
  • Credentials error
  • System property error
  • IP authentication error
  • General guidelines for excluding a table from cloning
  • Forms, fields, and lists
  • Form administration
  • Configure
  • Form designer
  • Form layout
  • Administer
  • Form personalization
  • Form annotations
  • Attachments
  • System properties
  • Disable attachments on a table
  • Index attachments on a table
  • Hide the attachment [view] link
  • Configure attachment icons
  • Formatters
  • Create a UI macro for a formatter
  • Create a formatter and add it to a form
  • Activity formatter
  • Process flow formatter
  • Parent breadcrumbs formatter
  • Approval summarizer formatter
  • Override a formatter with macros
  • Limit the number of activity stream entries
  • Form templates
  • Create a template using the Template form
  • Create templates for related task records
  • Create a template by saving a form
  • Schedule record creation from a template
  • Create a module
  • Template bar
  • Toggle the template bar
  • Scripted templates
  • UI actions
  • Create a UI action
  • Override a UI action for an extended table
  • UI policies
  • Advanced form configuration
  • Field administration
  • Explore
  • Customize
  • Add a field to a table
  • Make a field mandatory
  • Change the field label or hint
  • Delete a field from a table
  • Highlight list fields
  • Modify string field length
  • Specify a default field value
  • Make a field dependent
  • Require unique values
  • Define field styles
  • Record numbering
  • Add auto-numbering records in a table
  • Prepare to left-pad number fields in custom tables
  • Configure left padding of a system number in a table
  • Prevent numbering gaps
  • Enforcing unique numbering
  • Administer
  • Field normalization and transformation
  • Activate Field Normalization
  • Installed with the plugin
  • Enable a field type for normalization or transformation
  • Create a raw field
  • Normalization and transformation data jobs
  • Run a single data job
  • Run multiple data jobs
  • Rollback a data job
  • Normal values
  • Create the normalization record
  • Create a normal value
  • Create aliases
  • Apply aliases
  • Create rules
  • Coalesce records on a normal value
  • Transforms
  • Transform a field
  • Default transform definitions
  • Create a transform definition
  • Create a transform variable
  • Create a script
  • Create a transform category
  • Regular expressions and patterns
  • Pattern matching
  • Domain separation
  • Data policy
  • Installed with data policy
  • Create a data policy
  • Data policy fields
  • Convert a UI policy to a data policy
  • Convert a data policy to a UI policy
  • Debugging
  • Data lookup and record matching support
  • Create custom data lookups
  • Dynamic Schema
  • Working with attributes transiently
  • Create a dynamic attribute store field
  • Add transient attributes to a record
  • Working with Dynamic Schema
  • Create a dynamic attribute store field
  • Create a dynamic attribute
  • Create a dynamic category
  • Include dynamic attributes in a dynamic category
  • Create a dynamic choice set
  • Add choices to a dynamic choice set
  • Override a dynamic choice
  • Add dynamic attributes to a record
  • Create a dynamic namespace
  • Associate a dynamic attribute store with a different namespace
  • Reference
  • Address field with auto-suggestions
  • Set up address suggestions
  • Choice list field type
  • Choice list security
  • Values to associate with choice labels for scripting
  • Integer values for default choice lists
  • Configure state field choice values
  • View choice list definitions
  • Condition field types
  • Add the condition count to a condition field
  • Update a conditions field to use condition builder v2
  • Database field type
  • Dictionary entry data types
  • Document ID field
  • Dynamic attribute store field type
  • Function field
  • Geo point field type
  • HTML field editors
  • Configure a field editor for the HTML field
  • Configuring system properties for TinyMCE HTML editor
  • Configuring plugins for the TinyMCE HTML editor
  • Configure the HTML toolbar
  • Formatting functions in HTML field editors
  • Highlight text in TinyMCE
  • Insert a line break in the HTML editor
  • Table functions in HTML field editor
  • Add a table to an HTML editor
  • Editing functions in HTML field editor
  • Paste content into an HTML editor
  • Extended functions in HTML field editor
  • Embed images in the HTML editor
  • Link a website in HTML editor
  • Embed videos in the HTML editor
  • Define video file types for HTML fields
  • Disable user access to the image library for HTML area
  • Configure accordion in TinyMCE HTML editor
  • Configuring the TinyMCE toolbar via Dictionary attributes
  • Image field type
  • IP address field type
  • Journal field type
  • Render journal field entries as HTML
  • Restrict the CODE tag in journal fields
  • Validate HTML in journal fields
  • Journal field display limits
  • Enable the text field character counter
  • Name-value pairs field type
  • Percent complete field type
  • Target threshold colors attribute
  • Phone number field type
  • Territories assigned
  • Dependent fields
  • E.164 phone number field configuration
  • Configure a territory phone display rule
  • Reference field type
  • Add a reference field
  • Enable dynamic creation for reference fields
  • Configure cascade delete rules
  • Define the reference key
  • Display a reference field as a choice list
  • Display values
  • Select a field as the table display value
  • Decorations
  • Reference lookup
  • Tree picker lookup
  • Reference field icon
  • Configure the related incidents icon
  • Configure the show workflow icon
  • Reference qualifiers
  • Configure reference qualifiers
  • Constrain the assigned to field by role
  • Constrain the assignment group field
  • The INSTANCEOF operator in reference qualifiers
  • Auto-complete for reference fields
  • Recent selections
  • Suggestion field type
  • Configure suggested text for string fields
  • Configure suggested text for journal fields
  • Wiki field type
  • Supported wiki tags
  • Create a Wikitext field
  • Extend the functionality of a Wikitext field
  • List administration
  • Configure
  • Configure the list layout
  • Configure list calculations
  • Omit record count
  • Configure list controls
  • Advanced list control with scripts
  • Show/hide filter controls
  • Administer
  • Sort sequence
  • List editor
  • Configure properties
  • Configure list control settings
  • Configuring contextual security
  • Example - Restrict a table
  • Example - Restrict a field
  • Example - Restrict a field with a script
  • Example - Restrict a field with a condition
  • User preferences
  • Personal lists
  • Enable personal lists
  • Control which roles can personalize lists
  • Manage personal lists
  • Detail rows
  • Restrict filters and breadcrumbs with fixed queries
  • Suppress filters and breadcrumbs with list controls
  • Use script includes to suppress filters and breadcrumbs
  • Increase the allowed number of breadcrumb entries
  • Enable a hierarchical list
  • Use list controls in hierarchical lists
  • Context ranking
  • Activate context ranking
  • Create a ranking definition
  • Rank a list
  • Apply a new sort order
  • Scrum ranking definitions
  • Rank stories in a related list
  • List context menus
  • Action script for list context menus
  • Dynamic actions script for list context menus
  • onShow script for list context menus
  • Search administration
  • Machine learning solutions for Search administration
  • Predictive Intelligence for Contextual Search
  • Features of Search administration
  • Search Suggestions
  • Exploring Search Suggestions
  • Configuring Search Suggestions
  • Schedule the Build Search Suggestions script
  • Schedule suggestion pruning
  • Set maximum age for searches used in suggestion generation
  • Prevent the creation of suggestions in special cases
  • Test regular expression patterns in Search Suggestion Exclusion List Rule entries
  • Using Search Suggestions
  • Analyze search relevancy
  • Use the GraphQL REST API to view suggestions created from external user searches
  • Search Suggestions reference
  • Installed with Search Suggestions
  • Search Suggestions tables
  • Domain separation and Search Suggestions
  • Search signals
  • Search signal tables
  • Zing text indexing and search engine
  • Features of Zing text indexing and search engine
  • Available search options
  • List search finds records from the current table
  • Boolean operators allow conditional search results
  • Quotation marks allow exact phrase searches
  • Wildcard characters allow searching for patterns and variations
  • Enable or disable the Zing junk filter
  • Debug Zing
  • Global search finds records from multiple tables
  • Global search displays a page of matching results
  • Text search views control format of global search results for tables
  • Default display fields for global search tables
  • Search settings filter and group global search results by table
  • Global search displays exact matching records
  • Global search displays your most recent search queries and results in Next Experience UI
  • Set global text search properties
  • Configure parallel processing of search groups
  • Revert to the legacy global search UI
  • Set the preview limit for global or workspace search in Next Experience UI
  • Hide per-table search result counts in Next Experience UI
  • Add a workspace application to the Unified Navigation search context menu
  • Global text search suggestions
  • Update a type-ahead suggestion
  • Configure "Did you mean?" suggestions
  • Zing generates search results in four phases
  • Zing filters search results with access controls
  • Zing computes document scores using three components
  • Score search terms by inverse document frequency (IDF)
  • Set the relative weight of a field
  • Zing indexes words
  • Zing indexes punctuation as part of some words
  • Zing indexes some HTML elements
  • Configure a table for indexing and searching
  • Configure a text index group to search across multiple tables
  • Zing index and search dictionary attributes
  • Regenerate a text index for a table
  • Reindex a table without impacting text search results
  • Regenerate the text index for a single record
  • Remove an index
  • Remove an index for a specific field
  • Remove the text index for a child table
  • Change the query mode of an indexed table
  • Enable indexing of text in multi-row variable sets
  • Text indexing statistics and status
  • Configure tables to use the Japanese tokenizer
  • Zing can include attachments in search results
  • Index attachments on a table
  • Zing removes stop words from queries
  • Configure a global stop word
  • Configure a table-specific stop word
  • Enable automatic stop words for a table
  • Disable a stop word in Zing
  • Zing matches derived words with stemming
  • Zing can expand search results with synonyms
  • Enable search synonyms
  • Create synonym dictionaries
  • Select synonym dictionaries for a table
  • Disable synonyms for a table
  • Debug synonym searches
  • Zing displays search suggestions as users enter search terms
  • Enable and disable Search Suggestions in Zing
  • Set the maximum number of search suggestions Zing displays
  • Installed with Zing
  • Zing roles
  • AI Search
  • Explore
  • AI Search architecture
  • AI Search configuration
  • Index searchable content from ServiceNow AI Platform tables and external sources
  • Control access to searchable content using search sources
  • Define search experience settings in search profiles
  • Enable AI Search in supported ServiceNow AI Platform applications
  • Provide users with powerful and flexible search
  • Enable search result refinement filters
  • Display relevant and actionable search results
  • Content security in AI Search
  • Internationalization support
  • Use AI Search for global search and configurable workspace search in Next Experience
  • Deflect incidents in Service Portal with the AI Search Assist widget
  • Search disparities in AI Search and Now Assist
  • Configure
  • Assign AI Search roles
  • Indexed sources
  • Create an indexed source
  • Indexed source retention policies and filter conditions
  • Purge stale records from the index
  • Indexed source guardrails
  • Semantic index configuration for indexed sources
  • Configure semantic indexing settings for an indexed source
  • Exclude knowledge block content from the index
  • Activate indexing of catalog variable content
  • Indexed source attributes
  • Field settings
  • Indexing content from indexed sources
  • Index or reindex an indexed source
  • Index or reindex multiple indexed sources
  • Search sources
  • Create a search source
  • Preview matching records for a search source
  • Search profiles
  • Create a search profile
  • Clone a search profile
  • Publish a search profile
  • Link a search source to a search profile
  • Synonyms
  • Create a synonym dictionary linked to a search profile
  • Create synonyms
  • Clone a synonym dictionary
  • Link a synonym dictionary to a search profile
  • Unlink a synonym dictionary from a search profile
  • Delete a synonym dictionary
  • Stop words
  • Create a stop word dictionary linked to a search profile
  • Create stop words
  • Clone a stop word dictionary
  • Link a stop word dictionary to a search profile
  • Unlink a stop word dictionary from a search profile
  • Delete a stop word dictionary
  • Typo handling
  • Modify settings for a typo handling dictionary
  • Exclude a term from a typo handling dictionary
  • Genius Results
  • Genius Result configurations in the base system
  • Catalog Item Genius Results
  • NLQ Genius Results
  • Display NLQ Genius Result answers in Service Portal search applications
  • Configure navigation actions for NLQ Genius Result answer cards
  • System properties for NLQ Genius Results
  • People Genius Results
  • Activate People Genius Results
  • Q&A Genius Results
  • Factoid extraction for Q&A Genius Results
  • Set the factoid extraction mode for Q&A Genius Results
  • System properties for factoid extraction in Q&A Genius Results
  • Link a Genius Result configuration to a search profile
  • Set the evaluation order for Genius Result configurations in a search profile
  • Create a Genius Result configuration
  • Link an NLU model and intents to a Genius Result configuration
  • Result improvement rules
  • Create a result improvement rule
  • Boost search results using a result improvement rule
  • Block search results and Genius Results using a result improvement rule
  • Promote search results using a result improvement rule
  • Share result improvement rules between search profiles
  • Search application configurations
  • Create a search application configuration
  • Grouping attachment search results with their parent results
  • Group attachment search results with their parent results
  • Create a facet in a search application
  • Show search result counts for facets
  • Clear facet filters when selecting a new source facet bucket
  • Configure source facet buckets
  • Auto-complete suggestions
  • Using search scripted post-processors in search applications
  • Search result sort options in search applications
  • Activate fuzzy numeric search
  • Configure EVAM display settings for search results
  • List of Search Result EVAM card properties
  • Enabling and configuring AI Search in ServiceNow AI Platform applications
  • Create a custom search matcher for global search
  • Domain separation and AI Search
  • Enable automatic domain updates for a referenced table
  • Indexing and searching external content
  • Request the External Content for AI Search plugin
  • Create an external content schema table
  • External content security
  • Defining access permissions for external documents
  • Mapping external users and groups to ServiceNow AI Platform users
  • Components installed with External Content for AI Search
  • Integrate
  • AI Search record producer for Service Portal
  • Configure AI Search Assist for a record producer
  • AI Search Assist roles
  • AI Search Assist properties
  • Domain separation and AI Search Assist
  • Search
  • Search query language
  • Viewing search results
  • Change search result sort order
  • Automatic search query resubmission
  • Fuzzy numeric search
  • Provide Genius Results feedback
  • Administer
  • Lemma and Unicode normalization
  • Internationalization support
  • Searching translated content
  • Assign Knowledge article search languages by country
  • Configure globally searchable knowledge articles
  • Configure translation for knowledge article reference field values in facets
  • Interaction with fallback languages
  • Enable a global fallback locale for translated content
  • Language filtering for external content
  • Machine learning relevancy
  • Content security
  • Encrypted fields
  • Semantic vector search
  • AI Search logging and debugging
  • View ingestion log messages
  • View all log messages
  • Review ingestion history for an indexed source
  • Enable session debugging
  • Search Preview UI
  • Admin tools
  • Diagnose search result access issues
  • Debug search source and content security filters
  • Debug external content security filters for a ServiceNow AI Platform user
  • Review record counts for indexed sources
  • Search query parameter evaluation framework
  • Reference
  • Plugins installed
  • Components installed
  • External Content for AI Search roles
  • System properties
  • Tables excluded from indexing
  • Variable types supported by indexing
  • Index fields
  • AI Search Country To Search Language form
  • AI Search External Search User Mapping Table Data Source Relationship form
  • AI Search Genius Result Configuration form
  • AI Search Genius Result Configuration NLU Model Mapping form
  • AI Search Results Improvement Rule form
  • Child Table form
  • Custom Matcher form
  • Dictionary and AI Search Dictionary forms
  • Dictionary Term form
  • Facet form
  • Field Setting form
  • Indexed Source form
  • Indexed Source Attribute form
  • Indexed Source History form
  • Source Facet Bucket form
  • Record Producer Configuration form
  • Rule - Action Mapping form
  • Search Application Configuration form
  • Search Profile form
  • Search Profile - Dictionary Mapping form
  • Search Profile - Genius Result Mapping form
  • Search Profile - Search Source Mapping form
  • Search Scripted Post-processors form
  • Search Source form
  • Semantic Index Configuration form
  • Semantic Index Field form
  • Sort Option form
  • Suggestion Reader Group form
  • ServiceNow Store applications and integrations
  • Advanced AI Search Management Tools
  • Activate Advanced AI Search Management Tools
  • AI Search Profile dashboard
  • AI Search dashboard
  • Create a cross-scope access privilege for the AI Search dashboards
  • AI Search analytics dashboard
  • Customize the banner logo for the AI Search Analytics dashboard
  • Configure Service Portal to send analytics data
  • Search Preview UI
  • Advanced AI Search Management Tools reference
  • AI Search for Next Experience
  • Install AI Search for Next Experience
  • Configuring AI Search for Next Experience
  • Verify that your instance meets the prerequisites for AI Search for Next Experience
  • Migrate Zing search application configurations to AI Search
  • Enable AI Search for Next Experience
  • Add a new Unified Navigation workspace search configuration to AI Search for Next Experience
  • Revert to Zing as the Unified Navigation search engine
  • Repair AI Search for Next Experience after activating a new ServiceNow AI Platform language
  • Enable search-based auto-complete suggestions in AI Search for Next Experience
  • Use global search
  • AI Search for Next Experience reference
  • AI Search for Next Experience properties
  • AI Search for Next Experience default source facet buckets for global search
  • Now Assist in AI Search
  • Install Now Assist in AI Search
  • Review available versions of Now Assist in AI Search
  • Configuring Now Assist in AI Search
  • Enable Now Assist Genius Results in AI Search portals and mobile applications
  • Now Assist Multi-Content Response Genius Results
  • Now Assist Q&A Genius Results
  • Enabling Now Assist Q&A Genius Results
  • Define a query filter for Now Assist Q&A Genius Results
  • Change the minimum search term count for Now Assist Q&A Genius Results
  • Dynamic Translation for Now Assist Q&A Genius Results
  • Caching for Now Assist Q&A Genius Results
  • External Content Q&A Genius Results
  • Configure SharePoint API permissions for your External Content Q&A Genius Results OAuth 2.0 application
  • Configure OAuth settings for External Content Q&A Genius Results
  • Restrict the Microsoft SharePoint Online sites that External Content Q&A Genius Results can search
  • Sign in to Microsoft SharePoint Online to authorize External Content Q&A Genius Results
  • Now Assist Actions Genius Results
  • Dynamic Translation for Now Assist Actions Genius Results
  • Configure AI Search as the source for Ask Now Assist suggestions
  • Hybrid search
  • Provide feedback on Now Assist Multi-Content Response Genius Result answers
  • Now Assist in AI Search reference
  • Components installed with Now Assist in AI Search
  • Now Assist in AI Search properties
  • Auto-complete suggestion types included with Now Assist in AI Search
  • AI Search Admin console
  • Install AI Search Admin console
  • Using AI Search Admin console
  • Configure and manage
  • Track your AI
  • AI Search activity reports
  • Add features to
  • Access AI Search resources
  • Customizing the result-card
  • Create or edit
  • Create a copy
  • Track how your
  • Activate or deactivate
  • Delete an EVAM
  • Managing indexed sources
  • Create an indexed
  • Define the semantic
  • Index the content
  • Set up a
  • Set up an
  • Manage hybrid search in search applications
  • AI Search Admin console reference
  • External Content Connectors
  • Explore
  • Estimating document volume for source systems
  • Configuring source systems for external content indexing
  • Creating external content connectors
  • Creating multiple connectors of the same type
  • Configuring crawl settings for external content connectors
  • Domain separation and External Content Connectors
  • Install
  • Verify inbound mTLS enablement
  • Configure
  • Adobe Acrobat Sign external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Adobe Experience Manager as a Cloud Service external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Aha! Roadmaps external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Amazon S3 external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Asana external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Atlassian Confluence Cloud external content connector
  • Estimate document volume
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Atlassian Jira Cloud external content connector
  • Configure connector user
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Box external content connector
  • Create public/private key pair
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Cornerstone external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Docusign external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Dropbox external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Fluid Topics external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • GitHub Enterprise Cloud external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • GitLab external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Google Drive external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • HubSpot external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Lucidchart external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • ManageEngine external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Microsoft OneDrive external content connector
  • Create public/private key pair
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Microsoft SharePoint Online external content connector
  • Estimate document volume
  • Create public/private key pair
  • Configure source system
  • Configure site and site collection access
  • Create connector
  • Configure crawl settings
  • View retrievable content for Microsoft SharePoint Online pages
  • Microsoft Teams external content connector
  • Create public/private key pair
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Microsoft Viva Engage external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Miro external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • monday.com external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Notion external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • SAP DMS external content connector
  • Create a subaccount in SAP BTP
  • Create a SAP user and role collection
  • Configure source system
  • Create connector
  • Configure crawl settings
  • ServiceNow instance external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • ServiceNow product documentation external content connector
  • Create connector
  • Configure crawl settings
  • Slack external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Smartsheet external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Trello external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Webcrawler external content connector
  • Predefined web sources
  • Create connector
  • Configure crawl settings
  • WordPress external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Workday external content connector
  • Configure security settings
  • Configure access to help articles
  • Configure payslip report
  • Configure Learning assignment report
  • Get Workday Learning assignments task code
  • Get Workday birthday task code
  • Get Workday anniversary task code
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Workvivo external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Zendesk Guide external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Zoom external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Rename an external content connector
  • Deactivate, reactivate, or delete an external content connector
  • Edit connection or crawl settings for an external content connector
  • Configure user permission settings
  • Connect an external content connector to a search profile
  • Add an external content search source to Now Assist in Virtual Agent
  • Verify connection settings and source system permissions
  • Crawl
  • Create a content crawl for an external content connector
  • Create a user permission crawl for an external content connector
  • Cancel a running external content connector crawl
  • Refresh content for an external content connector
  • Review
  • Review crawl history for an external content connector
  • Review analytics for an external content connector
  • Review user permissions for an external content connector
  • Reference
  • Components installed
  • Supported binary file extensions
  • Statistics for content crawls
  • Statistics for user permission crawls
  • Analytics
  • Reassign the External Content Connectors Service Account user to the global domain
  • Contextual search
  • Contextual search plugin
  • Contextual search plugin
  • Components installed with Contextual Search
  • Contextual search concepts
  • Contextual search components diagram
  • Configuring contextual search
  • Contextual search properties
  • Define a search context
  • Configure table for a contextual search
  • Filter configuration for contextual search
  • Create a filter configuration using mapping
  • Create a filter configuration using scripts
  • Configure search resource context properties
  • Managing contextual search
  • Set a search context as default
  • Set the default source for search context
  • View a searcher
  • Show the related search box in a form
  • Add multiple search fields for contextual search
  • Add additional resources to the source selector of a form
  • Edit search resource display field record
  • Specify fields for the Cxs_popup view
  • Modify or disable search actions available for contextual search
  • Enable viewing of search results for the current and another selected user
  • Define contextual search for record producer
  • Define email configuration for contextual search
  • Provide knowledge in incident email notification
  • Edit an email notification for the search results
  • Attach a Knowledge article
  • Specify field for attached Knowledge article links
  • Feedback information on contextual search
  • Run a report on contextual search usage
  • Domain separation and Contextual Search
  • Contextual Search roles
  • Intelligent Search for CMDB
  • Time configuration
  • Explore
  • Date and Date/Time fields
  • Global date and time field format
  • Personalize the system date format
  • Personalize the system time format
  • Configure the date picker for the list editor
  • Default date and time fields
  • Task fields for measuring work time
  • Time worked
  • Resolve time
  • Display resolve time as a duration
  • Export date and time formats
  • Schedules
  • Default schedules
  • Holidays
  • Create a holiday schedule for multiple regions
  • Parent and child schedules
  • Define a schedule
  • Schedule fields
  • Schedule entry fields
  • Schedule for the fifth instance of a week date
  • Repeat a monthly schedule
  • Using schedules and calendars
  • Invoke the Schedule page and view a calendar
  • Schedule calendar
  • Domain support and schedules
  • System scheduler
  • Event scheduling
  • Event registry
  • Set an inactivity monitor
  • Escalation intervals and pause conditions
  • Scheduled jobs
  • Create a scheduled job
  • Generate and distribute a report
  • Generate entities from a template
  • Run a script of your choosing
  • Enable run types for scheduled job child tables
  • Special cases in job schedules
  • View a schedule item
  • Advanced options for scheduled jobs
  • Use
  • Creating business calendars
  • Create a business calendar
  • Create a business calendar group
  • Create a business calendar span using a Script includes
  • Business calendar entries
  • Business calendar filtering options
  • Pair business calendars with packages
  • Defining fiscal calendars
  • Activate Fiscal Calendar plugin
  • Generate a fiscal calendar
  • View, modify, and validate fiscal periods - Legacy
  • Set a system time zone
  • Change the time zone choice list
  • Change a time zone in a scheduled report
  • Change a time zone in a scheduled data import
  • Define a relative duration
  • Use a relative duration
  • Create schedule entries in the Schedule calendar
  • Reference
  • Time zones
  • Viewing record information over time
  • Timeline pages
  • Timing functionality
  • Create a timeline page
  • Customize the timeline page span style
  • Timeline sub item
  • Display a metric as a timeline
  • Make a timeline visible to a selected user
  • Range calculator scripts
  • Timelines
  • Changes in perspective
  • Managing spans
  • Client transaction timings
  • Components installed with Client Transaction Timings
  • Timing values
  • Currency administration
  • Explore
  • Standard currency fields
  • Locale settings
  • Session and reference currency
  • Single-currency mode
  • Price fields
  • Default currency values in forms
  • Default currency values in reports
  • Default currency values in lists
  • Default currency values in import and export
  • Default currency values in scripts
  • FX Currency fields
  • FX Currency values in forms
  • How FX Currency field conversions work
  • FX Currency values in lists and reports
  • FX Currency values in import and export
  • Configure
  • Defaults required for standard currency use
  • Default currency field and use
  • Default currency decimal places
  • Default currency fields in audit records
  • Currency optimizer
  • Default currency conversions
  • Schedule the rate update job
  • Use your own currency-conversion rates
  • Defaults required for FX Currency use
  • Conversion rates using a custom rate table
  • FX Currency global settings
  • Add an FX Currency field to a table
  • FX Currency field behavior
  • Identify the FX Currency field and its display parameters
  • Set the reference currency
  • Specify rate table and date source for conversions
  • Select rate and target table fields for filtering
  • Update a Currency Instance record
  • Reference
  • Life cycle of records containing FX Currency fields
  • Dot-walkable Currency Instance fields
  • Translation and localization
  • Dynamic Translation
  • Exploring Dynamic Translation
  • Configuring Dynamic Translation
  • Activate Dynamic Translation
  • Request for domain separation in Dynamic Translation
  • Exclusion Framework in Dynamic Translation
  • Add new rules to Exclusion Framework
  • Test Exclusion Rule
  • Add an Exclusion Provider Pattern
  • Integration with other translation services
  • Integrate with a translation service provider
  • Create a custom translator configuration
  • Google Cloud Translator Service Spoke
  • Set up the Google Cloud Translator Service spoke
  • Create a Java KeyStore certificate
  • Attach a Java KeyStore certificate
  • Create a JWT signing key for Google Cloud Translator Service spoke
  • Create a JWT provider for Google Cloud Translator Service spoke
  • Configure the credential for the GoogleTranslation alias
  • Configure GoogleTranslation alias attributes
  • Microsoft Azure Translator Service spoke
  • Create a credential for the MicrosoftTranslation alias
  • Create a connection for the MicrosoftTranslation alias
  • Activate the Microsoft translator configuration
  • Migrate customized Translator Configurations to v3 flows
  • Migrate customized Translator Configurations to v4 flows
  • Translating with Dynamic Translation
  • Dynamic translation on forms and activity streams
  • Enable dynamic translation for a field
  • Dynamic Translation for Agent Chat
  • Translate a knowledge article from a translation task
  • DynamicTranslation API
  • Dynamic Translation spoke
  • Access Dynamic Translation spoke actions from Workflow Studio
  • Language Detection spoke
  • Language Code Mapping in Dynamic Translation
  • Create a language code mapping
  • Reference for Dynamic Translation
  • Domain separation and Dynamic Translation
  • Dynamic Translation properties
  • Actions in Dynamic Translation spoke
  • Limitations in Dynamic Translation
  • Error messages in Dynamic Translation
  • Localization Framework
  • Explore Localization Framework
  • Supported artifacts in Localization Framework
  • Localization Framework support for Service Catalog items
  • Localization Framework support for catalog builder in Service Catalog
  • Virtual Agent Designer integration with Localization Framework
  • Localization Framework support for Natural Language Understanding models
  • Localization Framework support for Surveys
  • Localization Framework support for Knowledge Base
  • Localization Framework support for email notifications
  • Localization Framework support for HR Service Delivery
  • Localization Framework Roles
  • Workflows in the Localization Framework
  • Configure the Localization Framework
  • Activating the Localization Framework
  • Activate Localization Framework
  • Components installed with Localization Framework
  • Artifact configurations
  • Create and configure a custom artifact
  • Create a processor script
  • Processor script functions
  • Create a UI action for the custom artifact
  • Read script helper functions for LFDocumentContentBuilder
  • Localization Framework settings
  • Create a custom email subflow
  • Translation Management System configurations
  • RWS Translation Management System spoke
  • Configure RWS TMS in the Localization Framework
  • XTM Translation Management System spoke
  • Configure XTM TMS in the Localization Framework
  • Integrate with a translation management system
  • Create a custom translation management system
  • Configure the Localization Framework preferences
  • Localization Framework Properties: Update Set Strategies
  • Localization Framework Hub and Spoke architecture
  • Request translations
  • Request translations
  • Request translations for Service Catalog items
  • Request adhoc translation for Service Catalog items
  • Create translation projects
  • Create a localization project
  • Add a localization request item to a project
  • Fulfill a localization task
  • Approve a localization task
  • Monitor the Localization Framework
  • Localization Insights dashboard
  • Request translations from Insights Dashboard
  • Localization Framework reference
  • Translation modes
  • States of Localization Framework projects and tasks
  • Error messages in the Localization Framework
  • Localization Workspace
  • Exploring Localization Workspace
  • Localization Workspace Home and translation job status
  • Dynamic artifact detection in Localization Workspace
  • Configuring Localization Workspace
  • Install Localization Workspace
  • Confirm access to Settings table
  • Cross-scope privileges for Localization Workspace
  • Restricted Caller Access for Localization Workspace
  • Configuration Hub in Localization Workspace
  • Language Asset Management
  • Upload glossaries to Language Asset Management
  • Edit a glossary in Language Asset Management
  • Language setup in Localization Workspace
  • Configure a language provider
  • Configure language groups
  • Creating email notifications for Localization Workspace
  • Create email notifications for completed translation jobs
  • Create email notifications for translation request due dates
  • Requesting translations in Localization Workspace
  • Request translations in Localization Workspace: Languages
  • Request translations in Localization Workspace: Types
  • Request translations in Localization Workspace: Scope
  • Request translations in Localization Workspace: Estimate and Due Date
  • Localization Workspace reference
  • Components installed with Localization Workspace
  • Localization Workspace Domain Separation
  • Types of Localizable content in Localization Workspace
  • System Localization
  • Exploring System Localization
  • Language internationalization support
  • User specific language
  • Localizing currency and price fields
  • Translating the knowledge base
  • Translating Service Catalog cart labels
  • Configuring System Localization
  • Configuring locales
  • Activate a language
  • Set the default language for an instance
  • Set a fallback language
  • Set up locations
  • Create regions for language selection in portals
  • Activate country choices for users
  • Ensure that translated choices appear for applications added by plugins
  • Sorting according to the session language
  • Translating custom content
  • Locating translatable UI strings
  • List untranslated items
  • Debug translations
  • Translating individual UI strings
  • Translate a field label
  • Translate a field value for the Classic Environment
  • Translate a choice label
  • Translating text fields
  • Translate a related list name
  • Translate a client script message
  • Add translations for Playbooks
  • Export and edit translation records
  • Translating to an unsupported language
  • Create a language record
  • Create a language choice for users
  • Configure a language as reading from right to left
  • Add collation information for an unsupported language
  • System Localization reference
  • System Localization properties
  • Translation tables
  • Languages table
  • Choice table
  • Translated Name / Field table
  • Field Label table
  • Translated text table
  • Message table
  • Integrations
  • Integration with third-party applications and data sources
  • Integration options
  • ServiceNow provided integrations
  • Set up Google Maps API
  • Microsoft SCCM integration
  • Activate a supported Microsoft SCCM plugin
  • SCCM data import process and source tables
  • Configure the SCCM integration and schedule an import
  • Activate SCCM Asset Intelligence scheduled imports
  • Upgrade the SCCM integration version
  • Migrate the Verizon eBonding Integration to a Production System
  • Legacy: Altiris integration 2.0
  • Legacy Import set data for Altiris
  • Legacy: Web services import set tables for Altiris
  • Supported integration interfaces
  • Computer Telephony Integration
  • Integrating ServiceNow with your Intranet
  • JDBCProbe
  • Direct JDBC Probe
  • JDBC Probes via Data Source
  • Select * JDBC Probe short cut
  • Parameters
  • Using the Work Element
  • Build a search provider for your instance
  • Syslog probe
  • Managing integration sessions
  • Domain separation in third-party application and data source integration
  • Notifications
  • Email Administration
  • Explore
  • Email administration
  • System mailboxes
  • Configure
  • Basic email setup
  • Enable basic email
  • Advanced email setup
  • Use your own SMTP server
  • Use your own POP3 server
  • Use your own SMTP and POP3 servers
  • Email bounce management
  • Configure bounce email address status
  • Resend blocked emails
  • OAuth email authentication
  • Activate Email: OAUTH
  • Enable OAuth 2.0
  • System address filters
  • Set email address filters
  • Read or send emails using Microsoft Graph
  • Activate Email - Support for Email Processing by Microsoft Graph API
  • Read email using Microsoft Graph
  • OAuth profile to use client ID and secret
  • OAuth profile to use certificates
  • Configure JWT provider
  • Generate SHA-1 thumbprint
  • Create OAuth API script
  • Create email account
  • Send email using Microsoft Graph
  • Configure OAuth profile to use a client ID and secret for token generation
  • Register OAuth provider for sending email
  • Create email account
  • Send email using client credential flow
  • Activate Email: OAUTH
  • SMTP OAuth2 to use client ID and secret
  • Register OAuth provider
  • SMTP OAuth2 to use certificates
  • Configure JWT provider
  • Generate SHA-1 thumbprint
  • Create OAuth API script
  • Create email account
  • Personal corporate mailbox
  • Set up personal corporate mailbox
  • Configure templates for personal corporate mailboxes
  • Integrate personal corporate mailbox for receiving emails
  • Email properties
  • Outbound email configuration
  • Inbound email configuration
  • Email image filtering
  • Email digest
  • Advanced email
  • Activate email administration
  • Email filters
  • Email service
  • Access to Email API
  • Create
  • Email accounts
  • Create email account
  • Multiple email readers
  • Email account groups
  • Email account group processing
  • Monitor email account groups
  • Email reader job
  • Email filters
  • Create email filter
  • Email service
  • Create system address filter
  • Email encryption
  • Activate S/MIME Email
  • Setting up S/MIME
  • Import S/MIME key pair
  • Upload CA certificate
  • Upload email certificate
  • Enable S/MIME
  • Reference
  • Email size limits
  • Message body
  • Attachment
  • Status of bounced email addresses
  • User criteria form
  • Granular admin roles for Notifications
  • System notifications
  • Email and SMS notifications
  • Create notification categories
  • Create an email notification
  • Convert legacy email notifications to rich HTML
  • Control visibility to email records
  • Advanced conditions
  • Edit HTML content
  • Document attachments
  • Line breaks
  • Preview email notifications
  • Time zone
  • Alternate outbound email addresses
  • Outbound email address per language
  • Notification variables
  • Links to records
  • Enable links to records
  • Change the link text
  • Link to related records
  • Content page links
  • Email unsubscribe links
  • Scripting for email notifications
  • JavaScript in emails
  • Mail script variables
  • Example scripting
  • Useful attachment scripts
  • Baseline email notifications
  • Notification example 1
  • Notification example 2
  • Email notifications dashboard
  • Configure jobs
  • Email diagnostics dashboard
  • Email templates
  • Create a template
  • Apply a template
  • Convert template to rich HTML
  • Construct email message using template
  • Add blank lines
  • Calendar integration
  • Map date fields to iCalender
  • iCalender invitations for custom tables
  • Email layouts
  • Create an email layout
  • Email retention
  • Activate Email Retention
  • Archive email manually
  • Watermarks on notification emails
  • Create a watermark prefix
  • Omit watermarks
  • Hide watermarks
  • Parse an email thread
  • Email digests
  • Create or modify digest intervals
  • Configure email digests
  • Email digest in Next Experience
  • Email digest in Core UI
  • Multilingual email notifications
  • Activate Glide Notification Translation
  • Activate Translated Email Retention
  • Static translation
  • Enable static translation
  • Request a translation
  • Dynamic translation
  • Enable dynamic translation
  • Configure translated email note banner
  • Dynamic translation for email notifications
  • Domain separation
  • Email FAQs and troubleshooting
  • Email diagnostics
  • System email log
  • Message logs for email
  • Push notifications
  • Push notification system
  • Activate push notifications
  • Enable push notifications for logged-out users
  • Installed with push notifications
  • Push notification properties
  • Push notification setup with the ServiceNow mobile app
  • Create a push message
  • Create a notification using a push message
  • Add a push notification to the Push Default Registrations table
  • Push notification setup with a custom push application for ServiceNow mobile apps
  • Upload a push certificate to your instance
  • Create a push application record for your custom app
  • Create push message content
  • Create a push message attribute definition
  • Create an attribute value or action for a push message
  • Create a push action
  • Requeue failed push notification messages
  • Push notification retention
  • Activate the Push Retention plugin
  • Archive push notifications manually
  • Notifications in messaging applications
  • Request the Messaging Notification plugin
  • Install the Now Actions messaging app
  • Configure message content
  • Create a messaging notification
  • Link your ServiceNow user account to your Slack or MS Teams account for Now Actions
  • Unlink your ServiceNow user account from your Slack or MS Teams account for Now Actions
  • Set up notifications for a custom Slack app
  • Provider notifications
  • Explore
  • Provider notification
  • Create
  • Provider notification for all users
  • Add additional recipients
  • Add assignment groups
  • Make a notification mandatory
  • Default content in a provider
  • Custom notifications in Next Experience
  • Notification action with a script
  • Select provider notification action capabilities
  • Scriptable action
  • Flow action
  • Actions to notification content
  • Email client
  • Explore
  • Email client
  • Configure
  • Enable email client
  • Email client configurations
  • Define recipient qualifiers
  • Define From address
  • Create email client configuration
  • Enable SMS delivery
  • Create email client template
  • Composing emails with quick messages
  • Define a quick message
  • Email address internationalization
  • Customize internationalization
  • Components installed with the email client
  • Email client administrator [email_client_admin]
  • Email composer [email_composer]
  • Read-only role for templates
  • Read/write role for templates
  • Quick message author [email_client_quick_message_author]
  • Reference
  • Inbound email
  • Explore
  • Automating system responses
  • Column Level Encryption for email attachments
  • Inbound email actions
  • Inbound email actions
  • Inbound email action processing
  • Criteria for matching email to inbound actions
  • Configure
  • Enable automatic user creation
  • Field values from email body
  • Inbound email processing order
  • Use
  • Create inbound email action
  • Reprocess received emails
  • Sensitive data redaction
  • Activate Sensitive Data Redaction
  • Customize behavior
  • References
  • Accessing email object variables
  • Email user matching
  • User impersonations
  • Allowing locked out users
  • Redirecting email to instance POP3
  • Inbound email action examples
  • Integrate inbound events
  • Notification Preferences
  • Explore
  • Preferences in Next Experience
  • Activate AI Search for Notifications
  • Index AI Search
  • Set notification preferences
  • Customize system notifications
  • Modify a notification
  • Create a notification filter
  • Delete a custom notification
  • Add new delivery channel
  • Edit a delivery channel
  • Preferences in Core UI
  • Subscription-based notifications
  • Create personal notifications
  • Create a service provider
  • Select a service provider
  • SMS notification advanced scripting
  • Make a notification mandatory
  • Force a notification to be sent
  • Create a notification filter
  • Schedule device notifications
  • Edit schedule of existing notification
  • Create notification channels
  • Modify notification channels
  • Delete a notification channel
  • Apply notification conditions
  • System Events
  • Exploring system events
  • System Events
  • Event registry
  • Configuring system events
  • Automated scheduling
  • Managing system events
  • Create event
  • Move event
  • Passing event parameters
  • Register event
  • Reprocess event
  • System events reference
  • Event logs
  • Event states
  • Incident events
  • Global events
  • Script actions
  • Change events sample scripts
  • State Management
  • Add a state model and transitions
  • Implement process flow and UI actions with a state model
  • Installed with State Model
  • Metrics
  • Define a metric
  • Sample field value duration script
  • Metric instance
  • Maintain and monitor
  • Instance Scan
  • Exploring Instance Scan
  • Getting started with checks
  • Suites management
  • Instance Scan dashboard
  • Instance Scan extension for IDE
  • Configuring Instance Scan
  • Instance Scan table cleanup policies
  • Customize table cleanup policies
  • Timeout threshold
  • Implement a scan timeout threshold
  • Implement a check timeout threshold
  • Create a new check timeout system property
  • Using Instance Scan
  • Create a check
  • Create a table type check
  • Create a column type check
  • Create a script only check
  • Create a linter check
  • Advanced linter check scripts
  • Create a check suite
  • Executing a scan
  • Execute a point scan
  • Execute an update set scan
  • Execute an app scan
  • Execute a test scan
  • Execute a full scan
  • Execute a suite scan
  • Execute a reactive scan
  • Schedule a full scan
  • Schedule a suite scan
  • Monitoring a scan
  • Parallel scans
  • Reviewing of scans
  • Results
  • Scan results
  • Findings
  • Mute a finding
  • Creating scan tasks
  • Queue your scan
  • Cancel a scan
  • Using the Instance Scan dashboard
  • Instance Scan references
  • Instance Scan roles
  • Instance Scan properties
  • Monitor System Events and Scheduled Jobs dashboard
  • System Events and Jobs dashboard
  • Understand your System Events dashboard
  • Understand Scheduled Jobs dashboard
  • Platform performance
  • Explore
  • Import set performance
  • Configure
  • Transaction quotas
  • Configure a rule
  • Add transaction cancellation message
  • View cancelled transactions
  • Enable debugging
  • Application quotas
  • Configure a rule
  • Operational toggles
  • Create an operational toggle
  • Create run level toggle mapping
  • Create an operational toggle level
  • Browser settings and performance
  • Monitor
  • Reviewing transaction logs
  • Reviewing response time on forms
  • Transaction call chains
  • Create a transaction call chain register
  • Review a transaction call chain
  • Thread performance monitoring
  • Monitoring instance usage
  • Application usage overview dashboard
  • ServiceNow Store usage overview dashboard
  • Application Insights
  • Working with Application Insights graphs
  • Application Insights overview graphs and metrics
  • Application Insights detail graphs and metrics
  • Monitoring users and transaction performance
  • Monitoring semaphore queue efficiency
  • Monitoring database performance
  • Monitoring event queue efficiency
  • Monitoring MID Server performance
  • Solving slow patterns
  • Troubleshoot a slow pattern
  • Troubleshoot a scheduled job
  • Monitoring API performance
  • Configure API metrics
  • p1 prediction model
  • Configure thresholds
  • Configure threshold triggers
  • Install Application Insights
  • Components installed with Application Insights
  • Properties
  • Roles
  • Resolve issues
  • Instance cache effects on performance
  • Improving response times on forms
  • Resolving slow queries
  • Index suggestions for slow queries
  • Use a slow query log
  • Generate an index suggestion for a slow query
  • Review index suggestions for slow queries
  • Export a slow-query index suggestion to a non-production instance
  • Schedule a slow-query index suggestion for creation
  • Test index performance for slow queries
  • Drop a slow query index
  • Transaction cancellation
  • View and kill active transaction
  • Canceled-transaction logging to a table
  • Add a module to test connection speed
  • Reference
  • Default quota rules
  • Transaction quota properties
  • Transaction quota rule form
  • Transaction quota rule condition builder
  • Example system log messages
  • Methods to add variable information to the cancellation message
  • Application quota rule form
  • Application quota condition builder
  • Application quota property
  • Operational toggles form
  • Run level toggle mapping form
  • Operational toggle level form
  • Transaction call chain register form
  • Transaction call chain form
  • Query record form fields
  • Index suggestion form fields
  • System Diagnostics
  • Stats Tools
  • Slow mutex locks record detail
  • Slow events log record detail
  • Slow scripts log record detail
  • Slow interactions log record detail
  • Slow transactions log record detail
  • Upgrade
  • Upgrade Center
  • Exploring Upgrade Center
  • Upgrade Preview module
  • Upgrade Monitor module
  • Factors affecting upgrade duration
  • Upgrade Monitor schedule states
  • Upgrade Plan overview
  • Upgrade History module
  • Using Upgrade Center
  • Previewing an upgrade
  • View previewed upgrade
  • Preview predicted changes
  • Scheduling and monitoring an upgrade
  • Monitor an upgrade to an instance
  • Upgrade Progress
  • Upgrade Summary Report
  • View loaded files for a plugin
  • Process the skipped records list
  • System Upgrade form
  • Resolve conflicts for an individual record
  • Upgrade details form
  • Resolve Conflicts form
  • Preparing your upgrade plan
  • Building your Upgrade Plan
  • Refreshing your Upgrade Plan
  • Installing your Upgrade Plan
  • Prepare to upgrade with Upgrade Plan
  • Preview Upgrade Plan
  • Apply Upgrade Plan on your upgrade
  • Review skipped records with upgrade plan
  • Reviewing upgrade history
  • Review skipped records using related lists
  • Revert a customization
  • Resolve a skipped update and set a resolution status
  • Skipped Records visual task board (VTB)
  • Upgrade History Task form
  • Previous Resolutions related list
  • Update default labels in VTB view
  • View import history
  • Quick access to plugins and history records
  • Explore upgrade history log
  • Administering Upgrade Center
  • Managing upgrade risk
  • Create a skipped record rule
  • Execute a skipped record rule
  • Upgrade Center references
  • Upgrade Center properties
  • Upgrade Center VTB Labels list
  • Default skipped rules
  • Upgrade Center roles
  • Upgrade Console
  • Explore
  • Upgrade Console summary
  • Explore ATF in Upgrade Console
  • Explore Cloning in Upgrade Console
  • Explore Upgrade History in Upgrade Console
  • Explore Upgrade Monitor in Upgrade Console
  • Factors affecting upgrade duration
  • Upgrade Monitor schedule states
  • Explore Upgrade Preview in Upgrade Console
  • Explore Upgrade Skipped Record Rules Editor in Upgrade Console
  • Explore Upgrade Plan in Upgrade Console
  • Guided upgrade
  • Use
  • Upgrade Console tools
  • ATF Test Generator and Cloud Runner tool in Upgrade Console
  • Cloning tool in Upgrade Console
  • Upgrade History tool in Upgrade Console
  • Reviewing upgrade history
  • Review skipped records using related lists
  • Revert a customization
  • Resolve a skipped update and set a resolution status
  • Skipped Records visual task board (VTB)
  • Upgrade History Task form
  • Previous Resolutions related list
  • Update default labels in VTB view
  • View import history
  • Quick access to plugins and history records
  • Explore upgrade history log
  • Upgrade Monitor tool in Upgrade Console
  • Monitor an upgrade to an instance
  • Upgrade Progress
  • Upgrade Summary Report
  • View loaded files for a plugin
  • Process the skipped records list
  • System Upgrade form
  • Resolve conflicts for an individual record
  • Upgrade details form
  • Resolve Conflicts form
  • Now Support in Upgrade Console
  • Upgrade Preview tool in Upgrade Console
  • View previewed upgrade
  • Preview predicted changes
  • Upgrade Skipped Record Rules Editor tool in Upgrade Console
  • Create a skipped record rule
  • Execute a skipped record rule
  • Upgrade Plans tool in Upgrade Console
  • Building your Upgrade Plan
  • Refreshing your Upgrade Plan
  • Installing your Upgrade Plan
  • Prepare to upgrade with Upgrade Plan
  • Preview Upgrade Plan
  • Apply Upgrade Plan on your upgrade
  • Review skipped records with upgrade plan
  • Configure
  • Access guided upgrade on a non-production instance
  • Implement pre-upgrade activities on a non-prod instance
  • Implement instance upgrade activities on a sub-prod instance
  • Implement post-upgrade activities on a non-prod instance
  • Access guided upgrade on a production instance
  • Implement pre-upgrade activities on a prod instance
  • Implement instance upgrade activities on a prod instance
  • Implement post-upgrade activities on a prod instance
  • Administer
  • Reference
  • Upgrade Console roles
  • Additional resources

Configure email administration

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Setup basic and advanced email, configure email properties, activate email filter and services and grandt non admin user access to email APIs.

    Basic SetupBasic email setup

    Advanced SetupAdvanced email setup

    Email PropertiesConfigure settings for inbound and outbound email

    ActivateActivate email filters and services

    AccessGrant non-admin users access to the Email API
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