Now Assist for app generation in ServiceNow Studio

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist for App Generation in ServiceNow Studio

    Now Assist for app generation in ServiceNow Studio leverages ServiceNow Otto for Creator to simplify application development through generative AI. Customers can create apps by conversing with the AI, which generates a base application that users can further modify within ServiceNow Studio.

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    This feature enhances app creation efficiency by reducing manual coding and accelerating development through natural language interactions.

    Getting Started and Configuration

    • Enable the Skill: Activate the Now Assist for app generation skill within the ServiceNow Otto for Creator application to begin using AI-driven app creation.
    • Interact via Conversation: Build apps by discussing your requirements with the AI, which then generates the initial app structure for customization.

    Important Considerations and Limitations

    • Availability Restrictions: Some AI models and features may be unavailable for customers with in-country SKUs, regulated markets, or in specific data center environments such as FedRAMP, NSC DOD IL5, and Australia IRAP-Protected.
    • AI Limitations: The AI-generated outputs may not always be accurate or appropriate. ServiceNow advises customers to thoroughly test, evaluate, and apply human oversight, especially for sensitive or critical use cases.
    • Data Handling: Data from customer instances is transferred to centralized ServiceNow environments or third-party cloud providers (e.g., Microsoft Azure) for processing, following ServiceNow's compliance and data policies.
    • Data Collection and Privacy: Inputs, outputs, and edits from the app generation process are collected to improve ServiceNow’s AI technologies. Customers can opt out of data collection at any time.

    Support and Resources

    • Access troubleshooting assistance via the ServiceNow Community and Known Error Portal.
    • Contact Customer Service and Support for further help.
    • Reference documentation is available to understand configuration properties, roles, and detailed usage guidelines.

    Key Outcomes for ServiceNow Customers

    • Accelerated app development using conversational AI, reducing the need for deep coding expertise.
    • Ability to generate app prototypes quickly and modify them within ServiceNow Studio.
    • Improved efficiency in application creation while maintaining control and oversight over generated content.
    • Awareness and management of AI usage constraints, data privacy, and compliance requirements.

    Use ServiceNow Otto for Creator to work with generative AI and simplify app creation. After having a conversation about the app that you want to create, ServiceNow Otto for Creator generates the app that you can then modify.

    Get started

    Important:
    • Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about applications (and associated application files) in which app generation was utilized. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.