Now Assist for app summary generation in ServiceNow Studio
Summarize
Summary of Now Assist for app summary generation in ServiceNow Studio
The Now Assist for Creator application in ServiceNow Studio leverages generative AI to help you quickly generate concise summaries of your applications. With a single button click, you can create an app summary that can be copied directly into the app description or used to identify duplicate apps, streamlining your app management and documentation processes.
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Key Features
- AI-powered app summary generation: Automatically produces a clear, concise summary of your app's contents within ServiceNow Studio.
- Integration with app descriptions: Easily copy generated summaries to update app descriptions, enhancing clarity and consistency.
- Duplicate app identification: Use generated summaries to detect potential duplicate applications, improving governance and reducing redundancy.
- Simple configuration: Enable the app summary generation skill within Now Assist for Creator to start using the feature.
Considerations and Limitations
- Availability of AI model providers and features varies by region, data center environment, and compliance requirements. Some capabilities may be restricted in regulated markets or specific data center regions.
- The application relies on AI and machine learning, which may occasionally produce inaccurate or incomplete summaries. It is essential to review and validate AI-generated content before use.
- Human oversight is recommended to ensure the accuracy, appropriateness, and safety of AI outputs, especially in critical domains such as healthcare, finance, legal, and security.
- Data used for AI processing is transferred to centralized ServiceNow environments and potentially third-party cloud providers, managed under ServiceNow’s compliance policies.
- ServiceNow collects input and output data from app summary generation to improve AI models but provides customers with an option to opt out of data collection.
Practical Next Steps for ServiceNow Customers
- Enable the app summary generation skill in Now Assist for Creator to start generating app summaries.
- Use generated summaries to enhance your app documentation and facilitate app governance by identifying duplicates.
- Review AI-generated summaries carefully to ensure they meet your accuracy and compliance needs before deploying or sharing.
- Check your environment’s eligibility for AI features, considering regional and regulatory restrictions.
- Refer to ServiceNow Community and Support resources for additional guidance and updates on AI capabilities and limitations.
Use the ServiceNow® Now Assist for Creator application to use generative AI for summarizing an app. With a single button, Now Assist for Creator generates the app summary that you can then copy to the app description, or use to find duplicate apps.
Get started
- Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Helpful resources
ServiceNow Community
- ServiceNow Community
Support
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about applications (and associated application files) in which App generation was utilized. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.