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Australia ServiceNow AI Platform Administration
Release
australia
ft:locale
ko-KR
ft:publication_title
Australia ServiceNow AI Platform Administration
ft:clusterId
platadm
bundleId
platadm
workflow
Platform
  • Administer the ServiceNow AI Platform
  • Get started
  • How the ServiceNow AI Platform works
  • Basic system configuration
  • Experimentation framework
  • Opt out of an individual experiment
  • Turn off experimentation framework
  • ServiceNow plugins
  • Activate a plugin
  • Activate a plugin on a personal developer instance
  • Request a plugin
  • List of plugins (Australia)
  • Find components installed with an application
  • Available system properties
  • Query join and complexity size limits
  • Web proxy
  • NTLM authentication
  • Proxy servers for SOAP clients
  • Bypass the proxy server
  • Admin Center
  • Exploring Admin Center
  • Admin Center summary
  • Administering Admin Home
  • Discovering adoption blueprints
  • Adoption blueprints
  • Select your adoption blueprint
  • Expand technology services while reducing costs blueprint
  • Extraordinary employee experience blueprint
  • Modernize your change management process blueprint
  • AI automation for incident reduction blueprint
  • Tech compliance and performance blueprint
  • Workforce effectiveness blueprint
  • Install applications for an adoption blueprint
  • Configuration Hub
  • Configure the product home page
  • Admin Center reference
  • Admin Center roles
  • Administering applications
  • ServiceNow Store
  • Explore
  • Tracking activity
  • Listing details
  • Procurement options
  • Plugins, apps, integrations, and products
  • Configure
  • Set notification preferences
  • Getting apps
  • Start a trial
  • Getting products
  • Get a free app
  • Buy a ServiceNow app
  • Buy a partner app
  • Contact a seller
  • Evaluating requirements and dependencies
  • Terms and conditions
  • Reviewing apps
  • Review an app
  • Submit a guest review
  • Getting on-premise apps
  • Get an on-premise app
  • Upload an app to an on-premise instance
  • Using a regulated environment
  • Available regulated environments
  • Unavailable listing types
  • Access a regulated ServiceNow Store
  • Get a free app
  • Request a paid app
  • Reference
  • Guest contact form fields
  • Guest review form fields
  • ServiceNow Store glossary
  • Application Manager
  • Explore
  • Activity log
  • Available for you
  • Updates
  • Installed
  • Application details
  • Configure
  • Deactivating ServiceNow Store auto-sync
  • Managing Now Assist apps
  • Now Assist suite
  • Example
  • Install a Now Assist app
  • Update a Now Assist app
  • Installing apps, plugins, and products
  • Installation details
  • Entitle an app
  • Install an app or plugin
  • Install all apps in a product
  • Updating apps
  • Update an app or plugin
  • Uninstalling apps
  • Uninstall an app
  • Repairing apps and plugins
  • Repair an app
  • Reference
  • App state indicators
  • Now Assist app installation blocked
  • Legacy Application Manager
  • Explore
  • Available actions
  • Use
  • Opt in to a product
  • Manage entitlements
  • Entitle an app
  • Entitle a product
  • Accessing unpurchased recommended apps
  • Get a free app trial
  • Request an app
  • Get a free application
  • Buy a paid application
  • Complete an offline purchase
  • Schedule installation
  • Install or update all product apps
  • Install apps in a batch
  • Install an application
  • Update an application
  • Select an app
  • Repair an app
  • Opt out of a product
  • Installation considerations
  • skipped records
  • Rolling back and removing applications
  • Roll back an application
  • Delete an application
  • Uninstall an application
  • View app upgrade history
  • Multi-instance Management
  • Basic trust configuration for data sync applications
  • Cross-instance application trust configuration
  • Configure Manager Instances
  • Configure Managed Instances
  • Subscription Management
  • Explore
  • Product subscriptions overview
  • Viewing product subscription details
  • Monitoring Workflow Data Fabric usage
  • Viewing instance-level entitlements
  • Viewing account-level entitlements
  • Monitoring cloud capacity
  • Monitoring Now Assist creators
  • Monitoring Now Assist usage
  • Addressing issues
  • Discovering insights
  • Configure
  • Create an administrator
  • Share subscription data from another instance
  • Configure subscription allocation status
  • Manage subscriptions in an on-premise installation
  • Managing per-user subscriptions
  • Allocate subscriptions
  • Remove a subscribed group
  • Maintain allocations at renewal
  • Managing custom tables and apps
  • Map a custom app to a subscription
  • Map a missing custom app to a subscription
  • Map custom tables to a subscription
  • Map a missing custom table to a subscription
  • Maintain mappings at renewal
  • Grandfathered and exempted tables
  • Monitoring capacity subscriptions
  • Monitor capacity subscription calculations
  • Reference
  • Subscription types
  • Subscription form
  • User sets and groups
  • Installed components
  • Roles
  • Domain separation
  • Now Support administration
  • View Now Support users
  • Create a user in Now Support
  • Manage user access in Now Support
  • Configure core features
  • User administration
  • Exploring user admin
  • User record
  • Creating users, companies, departments
  • Creating users
  • Create user
  • User self-registration
  • Add company
  • Normalization data services
  • Implementing data normalization
  • Normalized company names table
  • Normalized Mappings table
  • Normalization properties
  • Changing normalized company names
  • Duplicate company names in extension tables
  • Add a department
  • Creating groups
  • Create a user group
  • Add a user to a group
  • Configure assignment group types
  • Managing roles
  • Base system roles
  • Special administrative roles
  • Read-only role
  • App specific roles
  • Create a role
  • Grant role access
  • Assign a group role
  • Assign user role
  • Add role to existing role
  • Create group role
  • Audit user roles
  • Delegating roles
  • Designate role delegators
  • Assign roles
  • Prevent role delegation
  • Time-limited role
  • Grant a time-limited role
  • Monitoring user activity
  • Impersonating users
  • Manage impersonation feature visibility
  • Impersonate a user
  • Impersonation logs
  • Managing user sessions
  • Non-interactive sessions
  • Tables and data
  • Table admin
  • Exploring tables
  • Custom tables
  • Data dictionary tables
  • System dictionary
  • Table relationships
  • Table extension and classes
  • Storage aliases
  • Managing tables and indexes
  • Create a table
  • Global default fields
  • Deleting custom tables
  • Delete a custom table
  • Delete records from table
  • Modify dictionary entries
  • Dictionary entry form
  • Read-only options
  • Test read-only options
  • Make a field read only
  • Dictionary attributes
  • Modify the Glide durations format
  • Dictionary overrides
  • Define dictionary override
  • Table flattening
  • View table extension model
  • View table refs and extensions
  • Generate a schema map
  • Analyzing table relationships
  • Create a table index
  • Drop custom index
  • Create many-to-many table relationship
  • Reference default many-to-many relationships
  • Working with Task table
  • Task table structure
  • Important fields
  • Journal fields
  • Reminder table
  • Assignment rules
  • Assignment rules module
  • Data lookup rules
  • Rule precedence
  • Workflow assignments
  • Baseline assignment rules example
  • Create assignment rule
  • Create assignment data lookup rule
  • Planned tasks
  • Create planned task
  • Create baseline
  • Measure time and effort
  • Important fields
  • Planned task scripts
  • Planned task hierarchy
  • Configure rollup
  • Many-to-many task relations
  • Request the plugin
  • Plugin manifest
  • Define relationship type
  • Define allowed relationships
  • Modify displayed field
  • Mark as Solution button
  • Task relationships with UI actions
  • Time Card management
  • Activate the plugin
  • Time sheet policies
  • Create a policy
  • Set a default policy
  • Assign a policy
  • Create rate type
  • Time Sheet Portal
  • Create time cards and log time
  • Submit a time sheet
  • Log time for resources
  • Time Sheets
  • Create time sheet
  • Submit time sheet
  • Approve or reject time sheet
  • Time cards
  • Create time card
  • Copy time cards from previous time sheet
  • Auto-generate time cards
  • Submit time card
  • Approve or reject time card
  • Record time worked
  • Manage costs
  • Domain separation
  • Work with database views
  • Joining tables
  • Create database view
  • Add a table
  • Adding a left join
  • Specify field to return
  • Relabel column
  • Configuring the return count
  • Test database view
  • Displaying function results
  • Add a function field
  • Display function results in database view
  • Use disjunctions in complex queries
  • Database views in base system
  • Building hierarchical queries
  • Create a record hierarchy
  • Data Management
  • Explore
  • Data archiving
  • Table cleaner
  • Configure
  • Activate columnar storage
  • Activate migration of attachments to columnar storage
  • Analyze data usage
  • Data Management overview
  • Viewing all tables
  • Viewing data usage by table
  • Viewing table rules
  • Viewing rule activities
  • Manage data growth in Core UI
  • Create a data management policy in Core UI
  • Archiving records in Core UI
  • Create an archive rule in Core UI
  • Archive related records in Core UI
  • Managing archived data in Core UI
  • Deleting older or unwanted records in Core UI
  • Create a table cleanup rule in Core UI
  • Manage table cleaner resource usage
  • Updating records safely in Core UI
  • Mark records for updating
  • Schedule or execute an update job
  • Rollback an update job
  • Deleting records safely in Core UI
  • Mark records for deletion
  • Preview affected records
  • Schedule or execute a delete job
  • Rollback a delete job
  • Migrating non-reference fields to reference fields
  • Applying database rotation techniques
  • Activate the plugins
  • Table rotation
  • Apply table rotation
  • Table extension
  • Apply table extension
  • Reference
  • System properties
  • Archive table size limits
  • Unique record identifier (sys_id)
  • Domain separation
  • Roles
  • Exporting data
  • Export data from a record
  • Export data from a list
  • Export directly from a URL
  • Call URL export programmatically
  • Break up a large export
  • Exporting and importing data via XML
  • Export data to XML
  • Import data from XML
  • Automatic matching of display values
  • Exporting currency fields to Excel
  • Enable export debug logging
  • Data export reference
  • Default values for column headers and column values
  • Field types affected by export controls
  • System properties for display value and header
  • Query parameters for display value and header
  • Export limits
  • Exporting your table records to Google Sheets
  • Set up the OAuth application on the Google Sheets API
  • Create an application registry for Google Sheets on a ServiceNow instance
  • Configure ServiceNow connection and credential aliases for Google sheets
  • Roll back and delete recovery
  • Roll back patch upgrades or plugin activations
  • Use the Deleted Records module to restore a deleted record
  • Use the Delete Recovery module to restore a deleted record
  • Use the Script Execution History module to roll back a Scripts-Background execution
  • Rollback context properties
  • Instance Clone
  • Explore
  • Clone Home (dashboard)
  • Configurations tab
  • Definitions tab
  • Configure
  • Register instance
  • Register target instance (legacy)
  • Create a custom clone profile
  • Create a custom clone profile (legacy)
  • Add preservers
  • Add preservers (legacy)
  • Add exclusion
  • Add exclusion (legacy)
  • Add cleanup scripts
  • Request a clone
  • Manage
  • Cancel a clone
  • Batching update sets
  • Roll back a clone
  • Schedule recurring clones
  • View the clone history page (legacy)
  • View clone status (legacy)
  • Preserving data from target instances during clones
  • Reference
  • Clone options
  • Clone states
  • Clone terminology
  • General guidelines for optimizing your clone duration
  • Troubleshooting for registering target instance
  • Credentials error
  • System property error
  • IP authentication error
  • General guidelines for excluding a table from cloning
  • Forms, fields, and lists
  • Form administration
  • Configure
  • Form designer
  • Form layout
  • Administer
  • Form personalization
  • Form annotations
  • Attachments
  • System properties
  • Disable attachments on a table
  • Index attachments on a table
  • Hide the attachment [view] link
  • Configure attachment icons
  • Formatters
  • Create a UI macro for a formatter
  • Create a formatter and add it to a form
  • Activity formatter
  • Process flow formatter
  • Parent breadcrumbs formatter
  • Approval summarizer formatter
  • Override a formatter with macros
  • Limit the number of activity stream entries
  • Form templates
  • Create a template using the Template form
  • Create templates for related task records
  • Create a template by saving a form
  • Schedule record creation from a template
  • Create a module
  • Template bar
  • Toggle the template bar
  • Scripted templates
  • UI actions
  • Create a UI action
  • Override a UI action for an extended table
  • UI policies
  • Advanced form configuration
  • Field administration
  • Explore
  • Customize
  • Add a field to a table
  • Make a field mandatory
  • Change the field label or hint
  • Delete a field from a table
  • Highlight list fields
  • Modify string field length
  • Specify a default field value
  • Make a field dependent
  • Require unique values
  • Define field styles
  • Record numbering
  • Add auto-numbering records in a table
  • Prepare to left-pad number fields in custom tables
  • Configure left padding of a system number in a table
  • Prevent numbering gaps
  • Enforcing unique numbering
  • Administer
  • Field normalization and transformation
  • Activate Field Normalization
  • Installed with the plugin
  • Enable a field type for normalization or transformation
  • Create a raw field
  • Normalization and transformation data jobs
  • Run a single data job
  • Run multiple data jobs
  • Rollback a data job
  • Normal values
  • Create the normalization record
  • Create a normal value
  • Create aliases
  • Apply aliases
  • Create rules
  • Coalesce records on a normal value
  • Transforms
  • Transform a field
  • Default transform definitions
  • Create a transform definition
  • Create a transform variable
  • Create a script
  • Create a transform category
  • Regular expressions and patterns
  • Pattern matching
  • Domain separation
  • Data policy
  • Installed with data policy
  • Create a data policy
  • Data policy fields
  • Convert a UI policy to a data policy
  • Convert a data policy to a UI policy
  • Debugging
  • Data lookup and record matching support
  • Create custom data lookups
  • Dynamic Schema
  • Working with attributes transiently
  • Create a dynamic attribute store field
  • Add transient attributes to a record
  • Working with Dynamic Schema
  • Create a dynamic attribute store field
  • Create a dynamic attribute
  • Create a dynamic category
  • Include dynamic attributes in a dynamic category
  • Create a dynamic choice set
  • Add choices to a dynamic choice set
  • Override a dynamic choice
  • Add dynamic attributes to a record
  • Create a dynamic namespace
  • Associate a dynamic attribute store with a different namespace
  • Reference
  • Address field with auto-suggestions
  • Set up address suggestions
  • Choice list field type
  • Choice list security
  • Values to associate with choice labels for scripting
  • Integer values for default choice lists
  • Configure state field choice values
  • View choice list definitions
  • Condition field types
  • Add the condition count to a condition field
  • Update a conditions field to use condition builder v2
  • Database field type
  • Dictionary entry data types
  • Document ID field
  • Dynamic attribute store field type
  • Function field
  • Geo point field type
  • HTML field editors
  • Configure a field editor for the HTML field
  • Configuring system properties for TinyMCE HTML editor
  • Configuring plugins for the TinyMCE HTML editor
  • Configure the HTML toolbar
  • Formatting functions in HTML field editors
  • Highlight text in TinyMCE
  • Insert a line break in the HTML editor
  • Table functions in HTML field editor
  • Add a table to an HTML editor
  • Editing functions in HTML field editor
  • Paste content into an HTML editor
  • Extended functions in HTML field editor
  • Embed images in the HTML editor
  • Link a website in HTML editor
  • Embed videos in the HTML editor
  • Define video file types for HTML fields
  • Disable user access to the image library for HTML area
  • Configure accordion in TinyMCE HTML editor
  • Configuring the TinyMCE toolbar via Dictionary attributes
  • Image field type
  • IP address field type
  • Journal field type
  • Render journal field entries as HTML
  • Restrict the CODE tag in journal fields
  • Validate HTML in journal fields
  • Journal field display limits
  • Enable the text field character counter
  • Name-value pairs field type
  • Percent complete field type
  • Target threshold colors attribute
  • Phone number field type
  • Territories assigned
  • Dependent fields
  • E.164 phone number field configuration
  • Configure a territory phone display rule
  • Reference field type
  • Add a reference field
  • Enable dynamic creation for reference fields
  • Configure cascade delete rules
  • Define the reference key
  • Display a reference field as a choice list
  • Display values
  • Select a field as the table display value
  • Decorations
  • Reference lookup
  • Tree picker lookup
  • Reference field icon
  • Configure the related incidents icon
  • Configure the show workflow icon
  • Reference qualifiers
  • Configure reference qualifiers
  • Constrain the assigned to field by role
  • Constrain the assignment group field
  • The INSTANCEOF operator in reference qualifiers
  • Auto-complete for reference fields
  • Recent selections
  • Suggestion field type
  • Configure suggested text for string fields
  • Configure suggested text for journal fields
  • Wiki field type
  • Supported wiki tags
  • Create a Wikitext field
  • Extend the functionality of a Wikitext field
  • List administration
  • Configure
  • Configure the list layout
  • Configure list calculations
  • Omit record count
  • Configure list controls
  • Advanced list control with scripts
  • Show/hide filter controls
  • Administer
  • Sort sequence
  • List editor
  • Configure properties
  • Configure list control settings
  • Configuring contextual security
  • Example - Restrict a table
  • Example - Restrict a field
  • Example - Restrict a field with a script
  • Example - Restrict a field with a condition
  • User preferences
  • Personal lists
  • Enable personal lists
  • Control which roles can personalize lists
  • Manage personal lists
  • Detail rows
  • Restrict filters and breadcrumbs with fixed queries
  • Suppress filters and breadcrumbs with list controls
  • Use script includes to suppress filters and breadcrumbs
  • Increase the allowed number of breadcrumb entries
  • Enable a hierarchical list
  • Use list controls in hierarchical lists
  • Context ranking
  • Activate context ranking
  • Create a ranking definition
  • Rank a list
  • Apply a new sort order
  • Scrum ranking definitions
  • Rank stories in a related list
  • List context menus
  • Action script for list context menus
  • Dynamic actions script for list context menus
  • onShow script for list context menus
  • Search administration
  • Machine learning solutions for Search administration
  • Predictive Intelligence for Contextual Search
  • Features of Search administration
  • Search Suggestions
  • Exploring Search Suggestions
  • Configuring Search Suggestions
  • Schedule the Build Search Suggestions script
  • Schedule suggestion pruning
  • Set maximum age for searches used in suggestion generation
  • Prevent the creation of suggestions in special cases
  • Test regular expression patterns in Search Suggestion Exclusion List Rule entries
  • Using Search Suggestions
  • Analyze search relevancy
  • Use the GraphQL REST API to view suggestions created from external user searches
  • Search Suggestions reference
  • Installed with Search Suggestions
  • Search Suggestions tables
  • Domain separation and Search Suggestions
  • Search signals
  • Search signal tables
  • Zing text indexing and search engine
  • Features of Zing text indexing and search engine
  • Available search options
  • List search finds records from the current table
  • Boolean operators allow conditional search results
  • Quotation marks allow exact phrase searches
  • Wildcard characters allow searching for patterns and variations
  • Enable or disable the Zing junk filter
  • Debug Zing
  • Global search finds records from multiple tables
  • Global search displays a page of matching results
  • Text search views control format of global search results for tables
  • Default display fields for global search tables
  • Search settings filter and group global search results by table
  • Global search displays exact matching records
  • Global search displays your most recent search queries and results in Next Experience UI
  • Set global text search properties
  • Configure parallel processing of search groups
  • Revert to the legacy global search UI
  • Set the preview limit for global or workspace search in Next Experience UI
  • Hide per-table search result counts in Next Experience UI
  • Add a workspace application to the Unified Navigation search context menu
  • Global text search suggestions
  • Update a type-ahead suggestion
  • Configure "Did you mean?" suggestions
  • Zing generates search results in four phases
  • Zing filters search results with access controls
  • Zing computes document scores using three components
  • Score search terms by inverse document frequency (IDF)
  • Set the relative weight of a field
  • Zing indexes words
  • Zing indexes punctuation as part of some words
  • Zing indexes some HTML elements
  • Configure a table for indexing and searching
  • Configure a text index group to search across multiple tables
  • Zing index and search dictionary attributes
  • Regenerate a text index for a table
  • Reindex a table without impacting text search results
  • Regenerate the text index for a single record
  • Remove an index
  • Remove an index for a specific field
  • Remove the text index for a child table
  • Change the query mode of an indexed table
  • Enable indexing of text in multi-row variable sets
  • Text indexing statistics and status
  • Configure tables to use the Japanese tokenizer
  • Zing can include attachments in search results
  • Index attachments on a table
  • Zing removes stop words from queries
  • Configure a global stop word
  • Configure a table-specific stop word
  • Enable automatic stop words for a table
  • Disable a stop word in Zing
  • Zing matches derived words with stemming
  • Zing can expand search results with synonyms
  • Enable search synonyms
  • Create synonym dictionaries
  • Select synonym dictionaries for a table
  • Disable synonyms for a table
  • Debug synonym searches
  • Zing displays search suggestions as users enter search terms
  • Enable and disable Search Suggestions in Zing
  • Set the maximum number of search suggestions Zing displays
  • Installed with Zing
  • Zing roles
  • AI Search
  • Explore
  • AI Search architecture
  • AI Search configuration
  • Index searchable content from ServiceNow AI Platform tables and external sources
  • Control access to searchable content using search sources
  • Define search experience settings in search profiles
  • Enable AI Search in supported ServiceNow AI Platform applications
  • Provide users with powerful and flexible search
  • Enable search result refinement filters
  • Display relevant and actionable search results
  • Content security in AI Search
  • Internationalization support
  • Use AI Search for global search and configurable workspace search in Next Experience
  • Deflect incidents in Service Portal with the AI Search Assist widget
  • Search disparities in AI Search and Now Assist
  • Configure
  • Assign AI Search roles
  • Indexed sources
  • Create an indexed source
  • Indexed source retention policies and filter conditions
  • Purge stale records from the index
  • Indexed source guardrails
  • Semantic index configuration for indexed sources
  • Configure semantic indexing settings for an indexed source
  • Exclude knowledge block content from the index
  • Activate indexing of catalog variable content
  • Indexed source attributes
  • Field settings
  • Indexing content from indexed sources
  • Index or reindex an indexed source
  • Index or reindex multiple indexed sources
  • Search sources
  • Create a search source
  • Preview matching records for a search source
  • Search profiles
  • Create a search profile
  • Clone a search profile
  • Publish a search profile
  • Link a search source to a search profile
  • Synonyms
  • Create a synonym dictionary linked to a search profile
  • Create synonyms
  • Clone a synonym dictionary
  • Link a synonym dictionary to a search profile
  • Unlink a synonym dictionary from a search profile
  • Delete a synonym dictionary
  • Stop words
  • Create a stop word dictionary linked to a search profile
  • Create stop words
  • Clone a stop word dictionary
  • Link a stop word dictionary to a search profile
  • Unlink a stop word dictionary from a search profile
  • Delete a stop word dictionary
  • Typo handling
  • Modify settings for a typo handling dictionary
  • Exclude a term from a typo handling dictionary
  • Genius Results
  • Genius Result configurations in the base system
  • Catalog Item Genius Results
  • NLQ Genius Results
  • Display NLQ Genius Result answers in Service Portal search applications
  • Configure navigation actions for NLQ Genius Result answer cards
  • System properties for NLQ Genius Results
  • People Genius Results
  • Activate People Genius Results
  • Q&A Genius Results
  • Factoid extraction for Q&A Genius Results
  • Set the factoid extraction mode for Q&A Genius Results
  • System properties for factoid extraction in Q&A Genius Results
  • Link a Genius Result configuration to a search profile
  • Set the evaluation order for Genius Result configurations in a search profile
  • Create a Genius Result configuration
  • Link an NLU model and intents to a Genius Result configuration
  • Result improvement rules
  • Create a result improvement rule
  • Boost search results using a result improvement rule
  • Block search results and Genius Results using a result improvement rule
  • Promote search results using a result improvement rule
  • Share result improvement rules between search profiles
  • Search application configurations
  • Create a search application configuration
  • Grouping attachment search results with their parent results
  • Group attachment search results with their parent results
  • Create a facet in a search application
  • Show search result counts for facets
  • Clear facet filters when selecting a new source facet bucket
  • Configure source facet buckets
  • Auto-complete suggestions
  • Using search scripted post-processors in search applications
  • Search result sort options in search applications
  • Activate fuzzy numeric search
  • Configure EVAM display settings for search results
  • List of Search Result EVAM card properties
  • Enabling and configuring AI Search in ServiceNow AI Platform applications
  • Create a custom search matcher for global search
  • Domain separation and AI Search
  • Enable automatic domain updates for a referenced table
  • Indexing and searching external content
  • Request the External Content for AI Search plugin
  • Create an external content schema table
  • External content security
  • Defining access permissions for external documents
  • Mapping external users and groups to ServiceNow AI Platform users
  • Components installed with External Content for AI Search
  • Integrate
  • AI Search record producer for Service Portal
  • Configure AI Search Assist for a record producer
  • AI Search Assist roles
  • AI Search Assist properties
  • Domain separation and AI Search Assist
  • Search
  • Search query language
  • Viewing search results
  • Change search result sort order
  • Automatic search query resubmission
  • Fuzzy numeric search
  • Provide Genius Results feedback
  • Administer
  • Lemma and Unicode normalization
  • Internationalization support
  • Searching translated content
  • Assign Knowledge article search languages by country
  • Configure globally searchable knowledge articles
  • Configure translation for knowledge article reference field values in facets
  • Interaction with fallback languages
  • Enable a global fallback locale for translated content
  • Language filtering for external content
  • Machine learning relevancy
  • Content security
  • Encrypted fields
  • Semantic vector search
  • AI Search logging and debugging
  • View ingestion log messages
  • View all log messages
  • Review ingestion history for an indexed source
  • Enable session debugging
  • Search Preview UI
  • Admin tools
  • Diagnose search result access issues
  • Debug search source and content security filters
  • Debug external content security filters for a ServiceNow AI Platform user
  • Review record counts for indexed sources
  • Search query parameter evaluation framework
  • Reference
  • Plugins installed
  • Components installed
  • External Content for AI Search roles
  • System properties
  • Tables excluded from indexing
  • Variable types supported by indexing
  • Index fields
  • AI Search Country To Search Language form
  • AI Search External Search User Mapping Table Data Source Relationship form
  • AI Search Genius Result Configuration form
  • AI Search Genius Result Configuration NLU Model Mapping form
  • AI Search Results Improvement Rule form
  • Child Table form
  • Custom Matcher form
  • Dictionary and AI Search Dictionary forms
  • Dictionary Term form
  • Facet form
  • Field Setting form
  • Indexed Source form
  • Indexed Source Attribute form
  • Indexed Source History form
  • Source Facet Bucket form
  • Record Producer Configuration form
  • Rule - Action Mapping form
  • Search Application Configuration form
  • Search Profile form
  • Search Profile - Dictionary Mapping form
  • Search Profile - Genius Result Mapping form
  • Search Profile - Search Source Mapping form
  • Search Scripted Post-processors form
  • Search Source form
  • Semantic Index Configuration form
  • Semantic Index Field form
  • Sort Option form
  • Suggestion Reader Group form
  • ServiceNow Store applications and integrations
  • Advanced AI Search Management Tools
  • Activate Advanced AI Search Management Tools
  • AI Search Profile dashboard
  • AI Search dashboard
  • Create a cross-scope access privilege for the AI Search dashboards
  • AI Search analytics dashboard
  • Customize the banner logo for the AI Search Analytics dashboard
  • Configure Service Portal to send analytics data
  • Search Preview UI
  • Advanced AI Search Management Tools reference
  • AI Search for Next Experience
  • Install AI Search for Next Experience
  • Configuring AI Search for Next Experience
  • Verify that your instance meets the prerequisites for AI Search for Next Experience
  • Migrate Zing search application configurations to AI Search
  • Enable AI Search for Next Experience
  • Add a new Unified Navigation workspace search configuration to AI Search for Next Experience
  • Revert to Zing as the Unified Navigation search engine
  • Repair AI Search for Next Experience after activating a new ServiceNow AI Platform language
  • Enable search-based auto-complete suggestions in AI Search for Next Experience
  • Use global search
  • AI Search for Next Experience reference
  • AI Search for Next Experience properties
  • AI Search for Next Experience default source facet buckets for global search
  • Now Assist in AI Search
  • Install Now Assist in AI Search
  • Review available versions of Now Assist in AI Search
  • Configuring Now Assist in AI Search
  • Enable Now Assist Genius Results in AI Search portals and mobile applications
  • Now Assist Multi-Content Response Genius Results
  • Now Assist Q&A Genius Results
  • Enabling Now Assist Q&A Genius Results
  • Define a query filter for Now Assist Q&A Genius Results
  • Change the minimum search term count for Now Assist Q&A Genius Results
  • Dynamic Translation for Now Assist Q&A Genius Results
  • Caching for Now Assist Q&A Genius Results
  • External Content Q&A Genius Results
  • Configure SharePoint API permissions for your External Content Q&A Genius Results OAuth 2.0 application
  • Configure OAuth settings for External Content Q&A Genius Results
  • Restrict the Microsoft SharePoint Online sites that External Content Q&A Genius Results can search
  • Sign in to Microsoft SharePoint Online to authorize External Content Q&A Genius Results
  • Now Assist Actions Genius Results
  • Dynamic Translation for Now Assist Actions Genius Results
  • Configure AI Search as the source for Ask Now Assist suggestions
  • Hybrid search
  • Provide feedback on Now Assist Multi-Content Response Genius Result answers
  • Now Assist in AI Search reference
  • Components installed with Now Assist in AI Search
  • Now Assist in AI Search properties
  • Auto-complete suggestion types included with Now Assist in AI Search
  • AI Search Admin console
  • Install AI Search Admin console
  • Using AI Search Admin console
  • Configure and manage
  • Track your AI
  • AI Search activity reports
  • Add features to
  • Access AI Search resources
  • Customizing the result-card
  • Create or edit
  • Create a copy
  • Track how your
  • Activate or deactivate
  • Delete an EVAM
  • Managing indexed sources
  • Create an indexed
  • Define the semantic
  • Index the content
  • Set up a
  • Set up an
  • Manage hybrid search in search applications
  • AI Search Admin console reference
  • External Content Connectors
  • Explore
  • Estimating document volume for source systems
  • Configuring source systems for external content indexing
  • Creating external content connectors
  • Creating multiple connectors of the same type
  • Configuring crawl settings for external content connectors
  • Domain separation and External Content Connectors
  • Install
  • Verify inbound mTLS enablement
  • Configure
  • Adobe Acrobat Sign external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Adobe Experience Manager as a Cloud Service external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Aha! Roadmaps external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Amazon S3 external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Asana external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Atlassian Confluence Cloud external content connector
  • Estimate document volume
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Atlassian Jira Cloud external content connector
  • Configure connector user
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Box external content connector
  • Create public/private key pair
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Cornerstone external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Docusign external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Dropbox external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Fluid Topics external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • GitHub Enterprise Cloud external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • GitLab external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Google Drive external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • HubSpot external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Lucidchart external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • ManageEngine external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Microsoft OneDrive external content connector
  • Create public/private key pair
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Microsoft SharePoint Online external content connector
  • Estimate document volume
  • Create public/private key pair
  • Configure source system
  • Configure site and site collection access
  • Create connector
  • Configure crawl settings
  • View retrievable content for Microsoft SharePoint Online pages
  • Microsoft Teams external content connector
  • Create public/private key pair
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Microsoft Viva Engage external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Miro external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • monday.com external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Notion external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • SAP DMS external content connector
  • Create a subaccount in SAP BTP
  • Create a SAP user and role collection
  • Configure source system
  • Create connector
  • Configure crawl settings
  • ServiceNow instance external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • ServiceNow product documentation external content connector
  • Create connector
  • Configure crawl settings
  • Slack external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Smartsheet external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Trello external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Webcrawler external content connector
  • Predefined web sources
  • Create connector
  • Configure crawl settings
  • WordPress external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Workday external content connector
  • Configure security settings
  • Configure access to help articles
  • Configure payslip report
  • Configure Learning assignment report
  • Get Workday Learning assignments task code
  • Get Workday birthday task code
  • Get Workday anniversary task code
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Workvivo external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Zendesk Guide external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Zoom external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Rename an external content connector
  • Deactivate, reactivate, or delete an external content connector
  • Edit connection or crawl settings for an external content connector
  • Configure user permission settings
  • Connect an external content connector to a search profile
  • Add an external content search source to Now Assist in Virtual Agent
  • Verify connection settings and source system permissions
  • Crawl
  • Create a content crawl for an external content connector
  • Create a user permission crawl for an external content connector
  • Cancel a running external content connector crawl
  • Refresh content for an external content connector
  • Review
  • Review crawl history for an external content connector
  • Review analytics for an external content connector
  • Review user permissions for an external content connector
  • Reference
  • Components installed
  • Supported binary file extensions
  • Statistics for content crawls
  • Statistics for user permission crawls
  • Analytics
  • Reassign the External Content Connectors Service Account user to the global domain
  • Contextual search
  • Contextual search plugin
  • Contextual search plugin
  • Components installed with Contextual Search
  • Contextual search concepts
  • Contextual search components diagram
  • Configuring contextual search
  • Contextual search properties
  • Define a search context
  • Configure table for a contextual search
  • Filter configuration for contextual search
  • Create a filter configuration using mapping
  • Create a filter configuration using scripts
  • Configure search resource context properties
  • Managing contextual search
  • Set a search context as default
  • Set the default source for search context
  • View a searcher
  • Show the related search box in a form
  • Add multiple search fields for contextual search
  • Add additional resources to the source selector of a form
  • Edit search resource display field record
  • Specify fields for the Cxs_popup view
  • Modify or disable search actions available for contextual search
  • Enable viewing of search results for the current and another selected user
  • Define contextual search for record producer
  • Define email configuration for contextual search
  • Provide knowledge in incident email notification
  • Edit an email notification for the search results
  • Attach a Knowledge article
  • Specify field for attached Knowledge article links
  • Feedback information on contextual search
  • Run a report on contextual search usage
  • Domain separation and Contextual Search
  • Contextual Search roles
  • Intelligent Search for CMDB
  • Time configuration
  • Explore
  • Date and Date/Time fields
  • Global date and time field format
  • Personalize the system date format
  • Personalize the system time format
  • Configure the date picker for the list editor
  • Default date and time fields
  • Task fields for measuring work time
  • Time worked
  • Resolve time
  • Display resolve time as a duration
  • Export date and time formats
  • Schedules
  • Default schedules
  • Holidays
  • Create a holiday schedule for multiple regions
  • Parent and child schedules
  • Define a schedule
  • Schedule fields
  • Schedule entry fields
  • Schedule for the fifth instance of a week date
  • Repeat a monthly schedule
  • Using schedules and calendars
  • Invoke the Schedule page and view a calendar
  • Schedule calendar
  • Domain support and schedules
  • System scheduler
  • Event scheduling
  • Event registry
  • Set an inactivity monitor
  • Escalation intervals and pause conditions
  • Scheduled jobs
  • Create a scheduled job
  • Generate and distribute a report
  • Generate entities from a template
  • Run a script of your choosing
  • Enable run types for scheduled job child tables
  • Special cases in job schedules
  • View a schedule item
  • Advanced options for scheduled jobs
  • Use
  • Creating business calendars
  • Create a business calendar
  • Create a business calendar group
  • Create a business calendar span using a Script includes
  • Business calendar entries
  • Business calendar filtering options
  • Pair business calendars with packages
  • Defining fiscal calendars
  • Activate Fiscal Calendar plugin
  • Generate a fiscal calendar
  • View, modify, and validate fiscal periods - Legacy
  • Set a system time zone
  • Change the time zone choice list
  • Change a time zone in a scheduled report
  • Change a time zone in a scheduled data import
  • Define a relative duration
  • Use a relative duration
  • Create schedule entries in the Schedule calendar
  • Reference
  • Time zones
  • Viewing record information over time
  • Timeline pages
  • Timing functionality
  • Create a timeline page
  • Customize the timeline page span style
  • Timeline sub item
  • Display a metric as a timeline
  • Make a timeline visible to a selected user
  • Range calculator scripts
  • Timelines
  • Changes in perspective
  • Managing spans
  • Client transaction timings
  • Components installed with Client Transaction Timings
  • Timing values
  • Currency administration
  • Explore
  • Standard currency fields
  • Locale settings
  • Session and reference currency
  • Single-currency mode
  • Price fields
  • Default currency values in forms
  • Default currency values in reports
  • Default currency values in lists
  • Default currency values in import and export
  • Default currency values in scripts
  • FX Currency fields
  • FX Currency values in forms
  • How FX Currency field conversions work
  • FX Currency values in lists and reports
  • FX Currency values in import and export
  • Configure
  • Defaults required for standard currency use
  • Default currency field and use
  • Default currency decimal places
  • Default currency fields in audit records
  • Currency optimizer
  • Default currency conversions
  • Schedule the rate update job
  • Use your own currency-conversion rates
  • Defaults required for FX Currency use
  • Conversion rates using a custom rate table
  • FX Currency global settings
  • Add an FX Currency field to a table
  • FX Currency field behavior
  • Identify the FX Currency field and its display parameters
  • Set the reference currency
  • Specify rate table and date source for conversions
  • Select rate and target table fields for filtering
  • Update a Currency Instance record
  • Reference
  • Life cycle of records containing FX Currency fields
  • Dot-walkable Currency Instance fields
  • Translation and localization
  • Dynamic Translation
  • Exploring Dynamic Translation
  • Configuring Dynamic Translation
  • Activate Dynamic Translation
  • Request for domain separation in Dynamic Translation
  • Exclusion Framework in Dynamic Translation
  • Add new rules to Exclusion Framework
  • Test Exclusion Rule
  • Add an Exclusion Provider Pattern
  • Integration with other translation services
  • Integrate with a translation service provider
  • Create a custom translator configuration
  • Google Cloud Translator Service Spoke
  • Set up the Google Cloud Translator Service spoke
  • Create a Java KeyStore certificate
  • Attach a Java KeyStore certificate
  • Create a JWT signing key for Google Cloud Translator Service spoke
  • Create a JWT provider for Google Cloud Translator Service spoke
  • Configure the credential for the GoogleTranslation alias
  • Configure GoogleTranslation alias attributes
  • Microsoft Azure Translator Service spoke
  • Create a credential for the MicrosoftTranslation alias
  • Create a connection for the MicrosoftTranslation alias
  • Activate the Microsoft translator configuration
  • Migrate customized Translator Configurations to v3 flows
  • Migrate customized Translator Configurations to v4 flows
  • Translating with Dynamic Translation
  • Dynamic translation on forms and activity streams
  • Enable dynamic translation for a field
  • Dynamic Translation for Agent Chat
  • Translate a knowledge article from a translation task
  • DynamicTranslation API
  • Dynamic Translation spoke
  • Access Dynamic Translation spoke actions from Workflow Studio
  • Language Detection spoke
  • Language Code Mapping in Dynamic Translation
  • Create a language code mapping
  • Reference for Dynamic Translation
  • Domain separation and Dynamic Translation
  • Dynamic Translation properties
  • Actions in Dynamic Translation spoke
  • Limitations in Dynamic Translation
  • Error messages in Dynamic Translation
  • Localization Framework
  • Explore Localization Framework
  • Supported artifacts in Localization Framework
  • Localization Framework support for Service Catalog items
  • Localization Framework support for catalog builder in Service Catalog
  • Virtual Agent Designer integration with Localization Framework
  • Localization Framework support for Natural Language Understanding models
  • Localization Framework support for Surveys
  • Localization Framework support for Knowledge Base
  • Localization Framework support for email notifications
  • Localization Framework support for HR Service Delivery
  • Localization Framework Roles
  • Workflows in the Localization Framework
  • Configure the Localization Framework
  • Activating the Localization Framework
  • Activate Localization Framework
  • Components installed with Localization Framework
  • Artifact configurations
  • Create and configure a custom artifact
  • Create a processor script
  • Processor script functions
  • Create a UI action for the custom artifact
  • Read script helper functions for LFDocumentContentBuilder
  • Localization Framework settings
  • Create a custom email subflow
  • Translation Management System configurations
  • RWS Translation Management System spoke
  • Configure RWS TMS in the Localization Framework
  • XTM Translation Management System spoke
  • Configure XTM TMS in the Localization Framework
  • Integrate with a translation management system
  • Create a custom translation management system
  • Configure the Localization Framework preferences
  • Localization Framework Properties: Update Set Strategies
  • Localization Framework Hub and Spoke architecture
  • Request translations
  • Request translations
  • Request translations for Service Catalog items
  • Request adhoc translation for Service Catalog items
  • Create translation projects
  • Create a localization project
  • Add a localization request item to a project
  • Fulfill a localization task
  • Approve a localization task
  • Monitor the Localization Framework
  • Localization Insights dashboard
  • Request translations from Insights Dashboard
  • Localization Framework reference
  • Translation modes
  • States of Localization Framework projects and tasks
  • Error messages in the Localization Framework
  • Localization Workspace
  • Exploring Localization Workspace
  • Localization Workspace Home and translation job status
  • Dynamic artifact detection in Localization Workspace
  • Configuring Localization Workspace
  • Install Localization Workspace
  • Confirm access to Settings table
  • Cross-scope privileges for Localization Workspace
  • Restricted Caller Access for Localization Workspace
  • Configuration Hub in Localization Workspace
  • Language Asset Management
  • Upload glossaries to Language Asset Management
  • Edit a glossary in Language Asset Management
  • Language setup in Localization Workspace
  • Configure a language provider
  • Configure language groups
  • Creating email notifications for Localization Workspace
  • Create email notifications for completed translation jobs
  • Create email notifications for translation request due dates
  • Requesting translations in Localization Workspace
  • Request translations in Localization Workspace: Languages
  • Request translations in Localization Workspace: Types
  • Request translations in Localization Workspace: Scope
  • Request translations in Localization Workspace: Estimate and Due Date
  • Localization Workspace reference
  • Components installed with Localization Workspace
  • Localization Workspace Domain Separation
  • Types of Localizable content in Localization Workspace
  • System Localization
  • Exploring System Localization
  • Language internationalization support
  • User specific language
  • Localizing currency and price fields
  • Translating the knowledge base
  • Translating Service Catalog cart labels
  • Configuring System Localization
  • Configuring locales
  • Activate a language
  • Set the default language for an instance
  • Set a fallback language
  • Set up locations
  • Create regions for language selection in portals
  • Activate country choices for users
  • Ensure that translated choices appear for applications added by plugins
  • Sorting according to the session language
  • Translating custom content
  • Locating translatable UI strings
  • List untranslated items
  • Debug translations
  • Translating individual UI strings
  • Translate a field label
  • Translate a field value for the Classic Environment
  • Translate a choice label
  • Translating text fields
  • Translate a related list name
  • Translate a client script message
  • Add translations for Playbooks
  • Export and edit translation records
  • Translating to an unsupported language
  • Create a language record
  • Create a language choice for users
  • Configure a language as reading from right to left
  • Add collation information for an unsupported language
  • System Localization reference
  • System Localization properties
  • Translation tables
  • Languages table
  • Choice table
  • Translated Name / Field table
  • Field Label table
  • Translated text table
  • Message table
  • Integrations
  • Integration with third-party applications and data sources
  • Integration options
  • ServiceNow provided integrations
  • Set up Google Maps API
  • Microsoft SCCM integration
  • Activate a supported Microsoft SCCM plugin
  • SCCM data import process and source tables
  • Configure the SCCM integration and schedule an import
  • Activate SCCM Asset Intelligence scheduled imports
  • Upgrade the SCCM integration version
  • Migrate the Verizon eBonding Integration to a Production System
  • Legacy: Altiris integration 2.0
  • Legacy Import set data for Altiris
  • Legacy: Web services import set tables for Altiris
  • Supported integration interfaces
  • Computer Telephony Integration
  • Integrating ServiceNow with your Intranet
  • JDBCProbe
  • Direct JDBC Probe
  • JDBC Probes via Data Source
  • Select * JDBC Probe short cut
  • Parameters
  • Using the Work Element
  • Build a search provider for your instance
  • Syslog probe
  • Managing integration sessions
  • Domain separation in third-party application and data source integration
  • Notifications
  • Email Administration
  • Explore
  • Email administration
  • System mailboxes
  • Configure
  • Basic email setup
  • Enable basic email
  • Advanced email setup
  • Use your own SMTP server
  • Use your own POP3 server
  • Use your own SMTP and POP3 servers
  • Email bounce management
  • Configure bounce email address status
  • Resend blocked emails
  • OAuth email authentication
  • Activate Email: OAUTH
  • Enable OAuth 2.0
  • System address filters
  • Set email address filters
  • Read or send emails using Microsoft Graph
  • Activate Email - Support for Email Processing by Microsoft Graph API
  • Read email using Microsoft Graph
  • OAuth profile to use client ID and secret
  • OAuth profile to use certificates
  • Configure JWT provider
  • Generate SHA-1 thumbprint
  • Create OAuth API script
  • Create email account
  • Send email using Microsoft Graph
  • Configure OAuth profile to use a client ID and secret for token generation
  • Register OAuth provider for sending email
  • Create email account
  • Send email using client credential flow
  • Activate Email: OAUTH
  • SMTP OAuth2 to use client ID and secret
  • Register OAuth provider
  • SMTP OAuth2 to use certificates
  • Configure JWT provider
  • Generate SHA-1 thumbprint
  • Create OAuth API script
  • Create email account
  • Personal corporate mailbox
  • Set up personal corporate mailbox
  • Configure templates for personal corporate mailboxes
  • Integrate personal corporate mailbox for receiving emails
  • Email properties
  • Outbound email configuration
  • Inbound email configuration
  • Email image filtering
  • Email digest
  • Advanced email
  • Activate email administration
  • Email filters
  • Email service
  • Access to Email API
  • Create
  • Email accounts
  • Create email account
  • Multiple email readers
  • Email account groups
  • Email account group processing
  • Monitor email account groups
  • Email reader job
  • Email filters
  • Create email filter
  • Email service
  • Create system address filter
  • Email encryption
  • Activate S/MIME Email
  • Setting up S/MIME
  • Import S/MIME key pair
  • Upload CA certificate
  • Upload email certificate
  • Enable S/MIME
  • Reference
  • Email size limits
  • Message body
  • Attachment
  • Status of bounced email addresses
  • User criteria form
  • Granular admin roles for Notifications
  • System notifications
  • Email and SMS notifications
  • Create notification categories
  • Create an email notification
  • Convert legacy email notifications to rich HTML
  • Control visibility to email records
  • Advanced conditions
  • Edit HTML content
  • Document attachments
  • Line breaks
  • Preview email notifications
  • Time zone
  • Alternate outbound email addresses
  • Outbound email address per language
  • Notification variables
  • Links to records
  • Enable links to records
  • Change the link text
  • Link to related records
  • Content page links
  • Email unsubscribe links
  • Scripting for email notifications
  • JavaScript in emails
  • Mail script variables
  • Example scripting
  • Useful attachment scripts
  • Baseline email notifications
  • Notification example 1
  • Notification example 2
  • Email notifications dashboard
  • Configure jobs
  • Email diagnostics dashboard
  • Email templates
  • Create a template
  • Apply a template
  • Convert template to rich HTML
  • Construct email message using template
  • Add blank lines
  • Calendar integration
  • Map date fields to iCalender
  • iCalender invitations for custom tables
  • Email layouts
  • Create an email layout
  • Email retention
  • Activate Email Retention
  • Archive email manually
  • Watermarks on notification emails
  • Create a watermark prefix
  • Omit watermarks
  • Hide watermarks
  • Parse an email thread
  • Email digests
  • Create or modify digest intervals
  • Configure email digests
  • Email digest in Next Experience
  • Email digest in Core UI
  • Multilingual email notifications
  • Activate Glide Notification Translation
  • Activate Translated Email Retention
  • Static translation
  • Enable static translation
  • Request a translation
  • Dynamic translation
  • Enable dynamic translation
  • Configure translated email note banner
  • Dynamic translation for email notifications
  • Domain separation
  • Email FAQs and troubleshooting
  • Email diagnostics
  • System email log
  • Message logs for email
  • Push notifications
  • Push notification system
  • Activate push notifications
  • Enable push notifications for logged-out users
  • Installed with push notifications
  • Push notification properties
  • Push notification setup with the ServiceNow mobile app
  • Create a push message
  • Create a notification using a push message
  • Add a push notification to the Push Default Registrations table
  • Push notification setup with a custom push application for ServiceNow mobile apps
  • Upload a push certificate to your instance
  • Create a push application record for your custom app
  • Create push message content
  • Create a push message attribute definition
  • Create an attribute value or action for a push message
  • Create a push action
  • Requeue failed push notification messages
  • Push notification retention
  • Activate the Push Retention plugin
  • Archive push notifications manually
  • Notifications in messaging applications
  • Request the Messaging Notification plugin
  • Install the Now Actions messaging app
  • Configure message content
  • Create a messaging notification
  • Link your ServiceNow user account to your Slack or MS Teams account for Now Actions
  • Unlink your ServiceNow user account from your Slack or MS Teams account for Now Actions
  • Set up notifications for a custom Slack app
  • Provider notifications
  • Explore
  • Provider notification
  • Create
  • Provider notification for all users
  • Add additional recipients
  • Add assignment groups
  • Make a notification mandatory
  • Default content in a provider
  • Custom notifications in Next Experience
  • Notification action with a script
  • Select provider notification action capabilities
  • Scriptable action
  • Flow action
  • Actions to notification content
  • Email client
  • Explore
  • Email client
  • Configure
  • Enable email client
  • Email client configurations
  • Define recipient qualifiers
  • Define From address
  • Create email client configuration
  • Enable SMS delivery
  • Create email client template
  • Composing emails with quick messages
  • Define a quick message
  • Email address internationalization
  • Customize internationalization
  • Components installed with the email client
  • Email client administrator [email_client_admin]
  • Email composer [email_composer]
  • Read-only role for templates
  • Read/write role for templates
  • Quick message author [email_client_quick_message_author]
  • Reference
  • Inbound email
  • Explore
  • Automating system responses
  • Column Level Encryption for email attachments
  • Inbound email actions
  • Inbound email actions
  • Inbound email action processing
  • Criteria for matching email to inbound actions
  • Configure
  • Enable automatic user creation
  • Field values from email body
  • Inbound email processing order
  • Use
  • Create inbound email action
  • Reprocess received emails
  • Sensitive data redaction
  • Activate Sensitive Data Redaction
  • Customize behavior
  • References
  • Accessing email object variables
  • Email user matching
  • User impersonations
  • Allowing locked out users
  • Redirecting email to instance POP3
  • Inbound email action examples
  • Integrate inbound events
  • Notification Preferences
  • Explore
  • Preferences in Next Experience
  • Activate AI Search for Notifications
  • Index AI Search
  • Set notification preferences
  • Customize system notifications
  • Modify a notification
  • Create a notification filter
  • Delete a custom notification
  • Add new delivery channel
  • Edit a delivery channel
  • Preferences in Core UI
  • Subscription-based notifications
  • Create personal notifications
  • Create a service provider
  • Select a service provider
  • SMS notification advanced scripting
  • Make a notification mandatory
  • Force a notification to be sent
  • Create a notification filter
  • Schedule device notifications
  • Edit schedule of existing notification
  • Create notification channels
  • Modify notification channels
  • Delete a notification channel
  • Apply notification conditions
  • System Events
  • Exploring system events
  • System Events
  • Event registry
  • Configuring system events
  • Automated scheduling
  • Managing system events
  • Create event
  • Move event
  • Passing event parameters
  • Register event
  • Reprocess event
  • System events reference
  • Event logs
  • Event states
  • Incident events
  • Global events
  • Script actions
  • Change events sample scripts
  • State Management
  • Add a state model and transitions
  • Implement process flow and UI actions with a state model
  • Installed with State Model
  • Metrics
  • Define a metric
  • Sample field value duration script
  • Metric instance
  • Maintain and monitor
  • Instance Scan
  • Exploring Instance Scan
  • Getting started with checks
  • Suites management
  • Instance Scan dashboard
  • Instance Scan extension for IDE
  • Configuring Instance Scan
  • Instance Scan table cleanup policies
  • Customize table cleanup policies
  • Timeout threshold
  • Implement a scan timeout threshold
  • Implement a check timeout threshold
  • Create a new check timeout system property
  • Using Instance Scan
  • Create a check
  • Create a table type check
  • Create a column type check
  • Create a script only check
  • Create a linter check
  • Advanced linter check scripts
  • Create a check suite
  • Executing a scan
  • Execute a point scan
  • Execute an update set scan
  • Execute an app scan
  • Execute a test scan
  • Execute a full scan
  • Execute a suite scan
  • Execute a reactive scan
  • Schedule a full scan
  • Schedule a suite scan
  • Monitoring a scan
  • Parallel scans
  • Reviewing of scans
  • Results
  • Scan results
  • Findings
  • Mute a finding
  • Creating scan tasks
  • Queue your scan
  • Cancel a scan
  • Using the Instance Scan dashboard
  • Instance Scan references
  • Instance Scan roles
  • Instance Scan properties
  • Monitor System Events and Scheduled Jobs dashboard
  • System Events and Jobs dashboard
  • Understand your System Events dashboard
  • Understand Scheduled Jobs dashboard
  • Platform performance
  • Explore
  • Import set performance
  • Configure
  • Transaction quotas
  • Configure a rule
  • Add transaction cancellation message
  • View cancelled transactions
  • Enable debugging
  • Application quotas
  • Configure a rule
  • Operational toggles
  • Create an operational toggle
  • Create run level toggle mapping
  • Create an operational toggle level
  • Browser settings and performance
  • Monitor
  • Reviewing transaction logs
  • Reviewing response time on forms
  • Transaction call chains
  • Create a transaction call chain register
  • Review a transaction call chain
  • Thread performance monitoring
  • Monitoring instance usage
  • Application usage overview dashboard
  • ServiceNow Store usage overview dashboard
  • Application Insights
  • Working with Application Insights graphs
  • Application Insights overview graphs and metrics
  • Application Insights detail graphs and metrics
  • Monitoring users and transaction performance
  • Monitoring semaphore queue efficiency
  • Monitoring database performance
  • Monitoring event queue efficiency
  • Monitoring MID Server performance
  • Solving slow patterns
  • Troubleshoot a slow pattern
  • Troubleshoot a scheduled job
  • Monitoring API performance
  • Configure API metrics
  • p1 prediction model
  • Configure thresholds
  • Configure threshold triggers
  • Install Application Insights
  • Components installed with Application Insights
  • Properties
  • Roles
  • Resolve issues
  • Instance cache effects on performance
  • Improving response times on forms
  • Resolving slow queries
  • Index suggestions for slow queries
  • Use a slow query log
  • Generate an index suggestion for a slow query
  • Review index suggestions for slow queries
  • Export a slow-query index suggestion to a non-production instance
  • Schedule a slow-query index suggestion for creation
  • Test index performance for slow queries
  • Drop a slow query index
  • Transaction cancellation
  • View and kill active transaction
  • Canceled-transaction logging to a table
  • Add a module to test connection speed
  • Reference
  • Default quota rules
  • Transaction quota properties
  • Transaction quota rule form
  • Transaction quota rule condition builder
  • Example system log messages
  • Methods to add variable information to the cancellation message
  • Application quota rule form
  • Application quota condition builder
  • Application quota property
  • Operational toggles form
  • Run level toggle mapping form
  • Operational toggle level form
  • Transaction call chain register form
  • Transaction call chain form
  • Query record form fields
  • Index suggestion form fields
  • System Diagnostics
  • Stats Tools
  • Slow mutex locks record detail
  • Slow events log record detail
  • Slow scripts log record detail
  • Slow interactions log record detail
  • Slow transactions log record detail
  • Upgrade
  • Upgrade Center
  • Exploring Upgrade Center
  • Upgrade Preview module
  • Upgrade Monitor module
  • Factors affecting upgrade duration
  • Upgrade Monitor schedule states
  • Upgrade Plan overview
  • Upgrade History module
  • Using Upgrade Center
  • Previewing an upgrade
  • View previewed upgrade
  • Preview predicted changes
  • Scheduling and monitoring an upgrade
  • Monitor an upgrade to an instance
  • Upgrade Progress
  • Upgrade Summary Report
  • View loaded files for a plugin
  • Process the skipped records list
  • System Upgrade form
  • Resolve conflicts for an individual record
  • Upgrade details form
  • Resolve Conflicts form
  • Preparing your upgrade plan
  • Building your Upgrade Plan
  • Refreshing your Upgrade Plan
  • Installing your Upgrade Plan
  • Prepare to upgrade with Upgrade Plan
  • Preview Upgrade Plan
  • Apply Upgrade Plan on your upgrade
  • Review skipped records with upgrade plan
  • Reviewing upgrade history
  • Review skipped records using related lists
  • Revert a customization
  • Resolve a skipped update and set a resolution status
  • Skipped Records visual task board (VTB)
  • Upgrade History Task form
  • Previous Resolutions related list
  • Update default labels in VTB view
  • View import history
  • Quick access to plugins and history records
  • Explore upgrade history log
  • Administering Upgrade Center
  • Managing upgrade risk
  • Create a skipped record rule
  • Execute a skipped record rule
  • Upgrade Center references
  • Upgrade Center properties
  • Upgrade Center VTB Labels list
  • Default skipped rules
  • Upgrade Center roles
  • Upgrade Console
  • Explore
  • Upgrade Console summary
  • Explore ATF in Upgrade Console
  • Explore Cloning in Upgrade Console
  • Explore Upgrade History in Upgrade Console
  • Explore Upgrade Monitor in Upgrade Console
  • Factors affecting upgrade duration
  • Upgrade Monitor schedule states
  • Explore Upgrade Preview in Upgrade Console
  • Explore Upgrade Skipped Record Rules Editor in Upgrade Console
  • Explore Upgrade Plan in Upgrade Console
  • Guided upgrade
  • Use
  • Upgrade Console tools
  • ATF Test Generator and Cloud Runner tool in Upgrade Console
  • Cloning tool in Upgrade Console
  • Upgrade History tool in Upgrade Console
  • Reviewing upgrade history
  • Review skipped records using related lists
  • Revert a customization
  • Resolve a skipped update and set a resolution status
  • Skipped Records visual task board (VTB)
  • Upgrade History Task form
  • Previous Resolutions related list
  • Update default labels in VTB view
  • View import history
  • Quick access to plugins and history records
  • Explore upgrade history log
  • Upgrade Monitor tool in Upgrade Console
  • Monitor an upgrade to an instance
  • Upgrade Progress
  • Upgrade Summary Report
  • View loaded files for a plugin
  • Process the skipped records list
  • System Upgrade form
  • Resolve conflicts for an individual record
  • Upgrade details form
  • Resolve Conflicts form
  • Now Support in Upgrade Console
  • Upgrade Preview tool in Upgrade Console
  • View previewed upgrade
  • Preview predicted changes
  • Upgrade Skipped Record Rules Editor tool in Upgrade Console
  • Create a skipped record rule
  • Execute a skipped record rule
  • Upgrade Plans tool in Upgrade Console
  • Building your Upgrade Plan
  • Refreshing your Upgrade Plan
  • Installing your Upgrade Plan
  • Prepare to upgrade with Upgrade Plan
  • Preview Upgrade Plan
  • Apply Upgrade Plan on your upgrade
  • Review skipped records with upgrade plan
  • Configure
  • Access guided upgrade on a non-production instance
  • Implement pre-upgrade activities on a non-prod instance
  • Implement instance upgrade activities on a sub-prod instance
  • Implement post-upgrade activities on a non-prod instance
  • Access guided upgrade on a production instance
  • Implement pre-upgrade activities on a prod instance
  • Implement instance upgrade activities on a prod instance
  • Implement post-upgrade activities on a prod instance
  • Administer
  • Reference
  • Upgrade Console roles
  • Additional resources

Upgrade Center

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Use ServiceNow® Upgrade Center

    Get started

    ExploreLearn about Upgrade Center

    Use Preview, schedule, monitor and review your upgrade

    AdministerAdministering Upgrade Center

    Reference Learn miscellaneous information about Upgrade Center

    Troubleshoot and get help

    • Ask or answer questions about Upgrade Center in the ServiceNow Community
    • Search the Known Error Portal for known error articles
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