Metrikus spoke
Summarize
Summary of Metrikus spoke
The Metrikus spoke for ServiceNow provides integration with Metrikus sensors located in workplaces, such as occupancy, air quality, and temperature sensors. It enables ServiceNow customers to retrieve real-time sensor data to enhance workplace management and automation. This spoke requires an Integration Hub subscription and is designed to work with Metrikus Beta v1.0.
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Key Features
- Integration with Flow Designer and Integration Hub to automate workplace data retrieval.
- Fetches occupancy events, such as employee entries into meeting rooms or desk occupancy.
- Retrieves occupancy data for Workplace Connectors space records, supporting automatic reservation check-ins.
- Displays occupancy state for locations or spaces in the Workplace Service Delivery Location Directory.
Requirements and Dependencies
- Metrikus login credentials along with Client ID and Client Secret provided by Metrikus.
- Dependent ServiceNow plugins: IntegrationHub Runtime, IntegrationHub Action Step - OpenAPI, and Metrikus Spoke plugin.
- Some plugins may require additional licensing if used beyond the spoke implementation.
Available Actions
The spoke offers multiple actions to automate data retrieval and processing:
- Look up Space Tree: Retrieves all spaces and their location hierarchy from Metrikus.
- Look up Space Occupancy Batches: Fetches occupancy data for batches of spaces (e.g., 2000 at a time) for mapping and aggregation.
- Look up Latest Desk Occupancy: Gets the latest occupancy data for desks in a batch.
- Look up Latest Space Occupancy: Retrieves current occupancy data for spaces in batches.
- Look up Desks Occupancy Batches: Fetches occupancy data for batches of desks for mapping.
Sample Subflows
To help automate workplace management tasks, the spoke includes sample subflows that can be customized in your application scope:
- Get All Occupancy by Ids: Retrieves occupancy data for both spaces and desks.
- Get Occupancy by Desks by Ids: Retrieves occupancy data for desks, invoked by the above subflow.
- Get Occupancy by Spaces: Retrieves occupancy data for spaces, also invoked by the main occupancy subflow.
Access Control and Credential Management
- Access to the spoke’s data and configuration is controlled via the System Administrator role.
- Integration Hub uses aliases to manage connection and credential information securely, simplifying management across multiple environments.
Metrikus spoke provides actions to retrieve data from various sensors (such as occupancy sensor, air quality sensor, temperature sensor etc.) that are found at a workplace.
Request apps on the Store
Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Integration Hub subscription
This spoke requires an Integration Hub subscription. For more information, see Metrikus spoke - IntegrationHub overview.
Supported versions
This spoke was built for Metrikus Beta v1.0.
Key features
- Get event data. For example, when an employee enters a meeting room,when an employee occupies a desk).Get occupancy data for Workplace Connectors space records from Metrikus.
- Get occupancy data.
- The occupancy data is used for configuring automatic reservation check in.
- Workplace Service Delivery Location Directory shows Occupancy state for a selected location or space.
Spoke requirements
- Ensure that you have Metrikus login credentials.
- Metrikus provided Client ID and Client Secret key.
Spoke dependencies
- ServiceNow IntegrationHub Runtime [com.glide.hub.integration.runtime]
- ServiceNow IntegrationHub Action Step - OpenAPI [com.glide.hub.action_step.openapi]
- Metrikus Spoke [com.sn.wsd.metrikus.spoke]
Spoke actions
The Metrikus Spoke provides actions to automate tasks when events occurs in your ServiceNow instance. Available actions include:
| Actions | Description |
|---|---|
| Look up Space Tree | Get all the spaces along with the location hierarchy from Metrikus. |
| Look up Space Occupancy Batches | Gets batches of spaces (for example, 2000) and get occupancy data from Metrikus for all batches to combine and map it. |
| Look up Latest Desk Occupancy | Gets occupancy data for desks in a batch ( for example, 2000.) |
| Look up Latest Space Occupancy | Gets occupancy data for spaces in a batch (for example, 2000) |
| Look up Desks Occupancy Batches | Gets batches of desks (for example, 2000) and get occupancy data to combine and map it with Metrikus Spoke. |
Spoke subflows
The Metrikus Spoke provides sample subflows to demonstrate automating Workplace Connectors tasks. To customize a sample subflow, copy it to a new application scope. Available sample subflows include:
| Subflow | Description |
|---|---|
| Get All occupancy by Ids | Retrieves occupancy data of both Workplace Connectors spaces and desks. |
| Get Occupancy by desks by Ids | Retrieves occupancy data of all desks. Invoked by Get All Occupancy by Idssub flow. |
| Get Occupancy by spaces | Retrieves occupancy of all spaces. Invoked by the Get All Occupancy by Ids sub flow. |
Spoke user roles
The Metrikus spoke provides the System Administrator user role to control access to data:
Connection and credential alias requirements
Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.