Application Repository for self-hosted, air-gapped customers
Summarize
Summary of Application Repository for self-hosted, air-gapped customers
The Application Repository feature allows self-hosted and air-gapped customers to utilize their own internal application repository similar to cloud customers. Unlike cloud users who access the ServiceNow® Store, self-hosted customers must employ alternative methods due to their lack of network connectivity.
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Key Features
- The Application Repository is a scoped application that can be installed on a dedicated instance within the customer's private network.
- Installation on a dedicated instance is recommended to minimize load on other transactions and enhance the installation experience for additional Store applications.
- Once installed, other networked client instances can publish and install application artifacts to and from the repository.
- Instances are authenticated through a one-time “pairing” process, allowing them to interact with the repository's application development features.
Key Outcomes
By setting up the Application Repository, self-hosted customers can leverage advanced application development capabilities without external network reliance. To initiate the installation, customers should contact their account representative for assistance with the setup process.
This application feature enables self-hosted customers to use their own internal application repository just as cloud customers do. These customers don’t install the Application Repository via the ServiceNow® Store; they use an alternative method.
Overview
Customers whose instances are hosted on the ServiceNow® cloud have access to an application repository by default via the public ServiceNow® Store. However, self-hosted and air-gapped customers don’t have such access, and thus can’t take advantage of advanced application development features.
The term "air-gapped" refers to the condition when a computer or network has no network interfaces, either wired or wireless, connected to any outside networks. When you want to move data from one source to another, you must use an alternative method. To move data between sources that aren’t on a network, you must use an alternative such as the one described in this topic.
The ServiceNow® Application Repository is a scoped application that can be installed on a customer instance, and enables usage of the latest application development features inside their own private network without the need to communicate with external networks.
Recommended installation
It is recommended to install the Application Repository on a dedicated instance used only for that purpose. Installing in this way reduces the load on other instances from other transactions and improves the experience of installing other Store applications. After you have successfully installed the application, other networked client instances can publish and install application artifacts to and from this instance.
Acquiring the application
Before attempting to install the application, ServiceNow self-hosted "air-gapped" customers should reach out to their account representative. They will work with Support and your team to set up the installation process. To learn more, see the Knowledge Base article, How On-Prem customers can request a Store App.
How the setup process works
Instances are authenticated with the repository via a “pairing” process that stores instance credentials on the server-side, and needs to be done only once per instance. After an instance is “paired” with the repository, it can start interacting with the repository via its various application development features.