Closing requests and app notifications in Creator Studio

The records that your app creates when a form is completed are not automatically closed, and some notifications are not automatic and must be configured.

Closing requests generated by Creator Studio apps

After an app's automation is done and the request is fulfilled, users must manually close the request record in the Request App Workspace. When fulfillers manually close the request, the ServiceNow AI Platform emails the person who made the request to notify them that the request is closed.

Automation in Creator Studio doesn't support activities for email notifications. However, you can add a placeholder activity, and then edit the playbook in Workflow Studio to add the email notification.

Default notifications for apps built with Creator Studio

Apps created in Creator Studio send the following notifications by default.

Table 1. Default app notifications

Event	Recipient	Trigger
Request opened	User who opened the request from the app	Record in the app's Task table is created
Request assigned to user	User the request is assigned to	Record in the app's Task table is created or updated
Request assigned to group	All users in the group that the request is assigned to	Record in the app's Task table is created or updated
Request closed*	User who opened the request	Record is updated any closed stated, such as Complete or Cancelled

*Remember, request records must be manually closed.

For more information on notifications from the ServiceNow AI Platform, see Receive notifications.

Notifications Creator Studio sends about building apps

Table 2. Default app notifications

Event	Recipient
A Creator Studio Restricted User submits a new app request	App Engine Admin group
The requested app is approved and created by the admin	Creator Studio Restricted User who requested app creation
The app creation request has been fulfilled	App Engine Admin group