Question types available in Creator Studio

  • Release version: Washingtondc
  • Updated January 26, 2024
  • 4 minutes to read
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    Summary of Question types available in Creator Studio

    Creator Studio enables users to build applications using various question types in forms, allowing for tailored data collection from requestors. Users can select from general questions, which provide open-ended or predefined choices, and reference-based questions, which pull options from designated tables.

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    Key Features

    • General Questions: Include short answers, multi-line text, dropdowns, radio buttons, checkboxes, yes/no options, and date selections.
    • Reference-Based Questions: Retrieve choices from specified tables, with options for record choices, field choices, and multi-select capabilities based on defined filter conditions.
    • Question Details: Customize question labels, help text, visibility, and mandatory status. Default values can be set, and filter conditions can be applied to control answer choices.

    Key Outcomes

    By utilizing the various question types in Creator Studio, ServiceNow customers can effectively gather information tailored to their specific application needs. This flexibility ensures improved data accuracy and user experience, enabling efficient application development without the need for coding expertise.

    Build apps using different types of questions on a form in Creator Studio.

    You get to pick the questions to ask requestors. Creator Studio provides two types of questions you can ask:
    • General questions are where you give requestors an empty box to write a short answer (think name or email) or a list of choices to pick from (like a dropdown menu or those little circles you fill in).
    • Reference-based questions are where you provide a list of choices that you define in a table.

    The type of question you select from the Content type field in the Question details panel changes the question's settings that appear.

    Types of general questions

    Table 1. General question type form elements
    Content type Description
    Short answer (Single-line text) Single-line question.
    Multi-line text Longer option that provides space for a question multiple lines in length.
    Dropdown Question with a list of pre-defined answers that users select from a dropdown menu. Users can select only one answer.
    Radio button Question with list of pre-defined answers that users select from radio buttons. Users can select only one answer.
    Check box True or false question that users answer by selecting the relevant check box.
    Note:
    If you put two checkbox questions side-by-side on a form, they make a section. You can't add other types of questions to that section.
    Yes/No Question where users select Yes or No as their answer.
    Date Question where the answer is a date that users must select from a calendar.
    Date and time Question where the answer is a date and time that users must specify.

    Types of reference-based question types

    Reference-based questions pull their possible values from the table that you must designate as the Source table.

    Table 2. Reference-based question form elements
    Content type Description
    Record choices Question where the answers are retrieved from an additional specified table when the filter conditions, which you must also define, are met.

    Use this question on a form that references data from another form, such as a form that uses the Incident table. "Choose the related incident" is an example Record choices question, which could use a filtered list of incidents as possible answer selections.

    Field choices Question where the answers are retrieved from a field on the specified table when the filter conditions, which you must also define, are met.

    For example, you could create a Field choices question for a table with a "Country" field, which the user could then use to select their country.

    Multi-select Question where users can select multiple answers that are retrieved from the specified table when the filter conditions, which you must also define, are met.

    Use this question on a form that references data from multiple other forms, such as a form that pulls answers from multiple separate Incident tables.

    Question details

    Depending on the type of question you add to a form, you must specify some of the following details.

    Table 3. Question type details
    Field Description Available for
    Question label Question or statement that says what the question is asking. All question types
    Help text Additional information that appears as a tooltip to guide the user when they hover over the information icon. All question types
    Show questions on form Hide the question from the form by leaving this option unselected. All question types
    Mark as required Option to make the question required before the user can submit the form. All question types
    Mark as read-only Option to make the question read-only.

    You can use this option to associate data with the form behind the scenes by adding it to the app's Task table.

    For example, if you don't automatically pull the user's role into the form's Task table, you could create a single-line text question where the default value is their role (such as Sales) and then hide it. You could even hide the question from the form to make the data exchange invisible to the user.

    All question types
    Default value Value that's auto-populated in the question’s answer when the form is opened.

    For reference-based questions where you designate a source table, you must use an asterisk (*) as a wildcard when searching for values in the Default value field.

    For example, if the question references the User table and you're looking for Abel Tuter, entering Tuter won't find that user but entering *Tuter will.

    All question types
    Choices Customizable answers to the question, which you can drag to rearrange in a new order.
    • Dropdown
    • Radio button
    Include "None" as a choice Option to include None as a possible answer to the question.
    • Dropdown
    • Radio button
    • Field choices
    Default to the first choice Option to display the first choice as the possible answer when the user sees the question. Radio button
    Source table Table location that provides data for answers to the question.
    • Record choices
    • Field choices
    • Multi-select
    Field Field in the specified source table that possible answers are retrieved from. Field choices
    Filter conditions Conditions that must be met to view certain choices. Select Add condition and use the condition builder to create the filter. For more information, see Condition builder.
    • Record choices
    • Field choices
    • Multi-select