Requirements for installing ERP Canvas

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Requirements for installing ERP Integration

    Before installing ERP Integration, specific configurations must be completed on both the ERP system and the ServiceNow AI Platform. A valid license and entitlement for ERP Integration are necessary for installation.

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    Key Features

    • ServiceNow AI Platform Plugins: The following plugins are essential:
      • Integration Hub plugin
      • Remote Tables plugin
    • MID Server Configuration: Ensure the MID Server is properly configured with a valid connection and credential alias that matches the service user credentials in the ERP system.
    • SAP Authorizations: Use an SAP service type user account with specific authorization objects necessary for the integration.
    • Spoke Integration: Obtain required SAP proprietary JARs and attach them to the MID server based on the operating system.
    • SAP Configuration: Configure the JCO connector prior to installation and ensure compatibility with SAP ECC or S/4HANA.

    Key Outcomes

    Completing these configurations enables successful integration between ServiceNow and ERP systems, specifically ECC and S/4HANA. Following the outlined requirements will facilitate a smooth installation process and ensure proper functionality of the ERP Integration.

    Before you install ERP Canvas, you must complete several configurations, on both the ERP (Enterprise Resource Planning) system and on the ServiceNow AI Platform.

    Licensing

    You must have a license and get entitlement to ERP Canvas for installation. For more information, see Licensing.

    ServiceNow AI Platform plugins

    The following plugins and servers are required for installing ERP Canvas:
    • Integration Hub plugin (for more information, see Request Integration Hub)
    • Financial Services Remote Tables plugin (for more information, see Activate the remote tables plugin)
    • MID Server: The MID Server must be configured to install ERP Canvas. See the following section for more information.

    MID Server requirements

    Communicating with the system of record through a MID Server requires a valid connection and credential alias.
    Note:
    The credentials you specify for the ERP Canvas connection must match the service user credentials in the system of record.

    ERP Canvas and ERP-CM currently support ECC and S/4HANA SAP systems.

    Find your MID Server on the ServiceNow AI Platform in All > MID Server > Servers. Select it and add the following:
    1. In the Supported applications tab, edit the list to include ERP Canvas.
    2. In the Capabilities tab, edit the list to include ERP Canvas.
    For more information, see MID Server.

    Required SAP authorizations

    For the credentials, use an SAP service type user account in your system of record that requires the following SAP authorization objects:
    • S_RFC
      • BAPI_MONITOR_GETLIST
      • BAPI_TRANSACTION_COMMIT
      • BAPI_TRANSACTION_ROLLBACK
      • RFC_TYPE = FUGR, FUNC
      • RFC_METADATA_GET
      • RFC_NAME = RFC_GET_FUNCTION_INTERFACE, RFC_READ_TABLE, DDIF_FIELDINFO_GET
      • ACTVT = 16
    • S_RFCACL
    • S_TABU_DIS
    • S_TABU_NAM

    You should add * in the ACTIVITY field where applicable.

    Spoke integration

    For required spokes, contact the admin of your SAP ECC RFC account and obtain the following SAP proprietary JARs and other required files:
    • Create a record called "SAP Jco Dll" and attach sapjco3.dll. Use this file if your MID server is installed on a Windows server.
    • Create a record called "SAP Jco so" and attach libsapjco3.so. Use this file if your MID server is installed on a Linux server.
    • Create a record called "SAP Jco Jar" and attach sapjco3.jar. Use this file for both Windows and Linux.
    • The MID server will restart multiple times during this process.
    For more information on spoke integration, see SAP ECC RFC Spoke.

    SAP configuration

    You must configure the JCO connector before you install ERP Canvas. See the SAP documentation for more information.

    Additionally, you need the following on your ERP system:
    • SAP ECC (minimum SAP Netweaver 7.31)
    • SAP S/4HANA (all versions supported)
    • SAP Java Connector