Maintaining your application

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Maintaining your application

    This guide provides insights on effectively maintaining your application within the ServiceNow platform. It emphasizes the importance of using various tools for updates, testing, analytics, and security operations to ensure optimal performance and compliance.

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    Key Features

    • App Builder Tool: Used for updating and modifying your application.
    • Testing Tool: Verifies the functionality of your application after modifications.
    • Analytics Hub: Provides an exploratory view of indicators for detailed analysis, including trends and predictions.
    • Performance Analytics Dashboards: Visualizes historical and real-time process health statistics for informed decision-making.
    • Security Software Asset Management: Tracks and manages software licenses and compliance.
    • Security Operations: Integrates incident data into a structured response engine to effectively manage threats.
    • Service Mapping: Discovers and maps all application services and their configurations.
    • Application Service Dashboard: Monitors the health state of application services to minimize incomplete services.

    Key Outcomes

    Utilizing these tools and features allows ServiceNow customers to:

    • Enhance application functionality and reliability through regular updates and testing.
    • Gain insights into application performance and compliance using data analytics.
    • Streamline security incident management for improved organizational safety.
    • Create a comprehensive view of services and assets to optimize resource allocation.
    • Reduce manual reporting efforts by leveraging automated dashboards and visualizations.

    Use your app builder tool to update and modify your application. Use your testing tool to verify that your application still functions properly.

    Analytics and Dashboards

    Security

    Monitoring

    For more information

    You can either create a new workspace with an Analytics Center page in App Engine Studio or create a page from the Analytics Center page template. Either way, you have the same functions as the Analytics Center in the Platform Analytics Workspace.
    Analytics Hub
    In the Analytics Hub, analyze indicator scores by aggregating data, comparing scores, or viewing changes over time, and filter scores by breakdown. Enhance the Analytics Hub by adding targets, thresholds, trend lines, and useful comments for significant changes.
    Monitor application health
    Monitor counts indicating the health state of application services using the Application Service Dashboard. Next, reduce the number of incomplete application services by populating them and adding any missing details. To use application services effectively, ensure that application services are fully configured and populated.
    Performance Analytics Dashboards
    Your associates can get relevant, personalized insight by clicking a button instead of exporting data from databases and spreadsheets. You no longer manually create reports that quickly become stale and outdated.
    Performance Analytics Reporting
    Explore KPIs, and get answers and insights on analytics. Within the Platform Analytics Workspace, you can ask a natural language question and be shown the relevant analytics in an on-the-fly visualization, view any Next Experience dashboard that you own or has been shared with you, and create dashboards and data visualizations from your workspace runtime.
    Security Operations
    The ServiceNow® Security Incident Response application tracks the progress of security incidents from discovery and initial analysis, through containment, eradication, and recovery, and into the final post incident review, knowledge base article creation, and closure.
    Service Mapping

    Service Mapping enables IT departments of companies, organizations, and cloud companies providing platform as a service to create a service-aware view of infrastructure.

    Software Asset Management
    The ServiceNow® Software Asset Management (SAM) application systematically tracks, evaluates, and manages software licenses, compliance, and optimization. You can reclaim unused software rights, purchase new software rights, and manage allocations for entitlements.