Enterprise Asset Management release notes
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Summary of Enterprise Asset Management release notes
The ServiceNow Enterprise Asset Management (EAM) application streamlines the full life cycle management of both connected and non-connected enterprise assets. The Xanadu release enhances EAM by introducing capabilities to track calibrations, manage repairs, and optimize stockroom inventory, helping organizations extend asset life, reduce downtime, and improve operational efficiency.
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Key Features
- Calibration Management: Define required calibrations with detailed attributes such as frequency and quality standards. Use work orders and guided playbooks to schedule, execute, and track calibrations, ensuring asset performance and safety.
- Industry-Specific Workspaces and Roles: Customized workspaces and roles for healthcare and facility management improve data security by controlling access to sensitive assets and models.
- Repair Flow: Quickly request and manage repairs of defective assets in stockrooms using a structured Repair flow, accessible via the Enterprise Asset Workspace or Service Catalog, with tasks tracked through the Mobile Agent app.
- Stockroom Asset Handling: Simplify asset returns through Drop off tasks and efficient picking of assets for various workflows with Pick tasks, supported by indoor mapping and mobile directions within the ServiceNow Mobile Agent application.
- Operational Technology (OT) Asset Management: Manage OT and Operational Equipment assets comprehensively within a dedicated OT Asset Workspace, with specialized roles for asset managers and technicians.
- Model Life Cycle and Hierarchy Views: View model components in a tree format and apply calculated life-cycle templates to manage enterprise models effectively.
- Bulk Onboarding: Onboard multiple assets simultaneously via guided onboarding orders and deployment tasks within the Enterprise Asset Workspace.
- Expanded Model and Asset Classes: New firmware model classes are available through the Expanded Model and Asset Classes application, enhancing firmware management capabilities.
- User Interface Enhancements: New widgets for maintenance models and work management views improve visibility into assets and work orders. Options to swap or release child assets individually simplify multicomponent asset handling. Pallet model and asset management options have been consolidated under "All models" and "All assets" tabs for streamlined navigation.
Activation and Integration
The following applications must be requested from the ServiceNow Store for use: Enterprise Asset Management, Enterprise Asset Management for Healthcare, OT Asset Management, and Expanded Model and Asset Classes. EAM integrates well with related ServiceNow applications such as Field Service Management for location-based work, Contract Management for contract tracking, and Procurement for purchase orders and service catalog fulfillment.
What This Enables You to Do
With these enhancements, ServiceNow customers can expect to improve asset utilization, ensure compliance with calibration standards, accelerate repairs, and streamline inventory management. The tailored roles and workspaces increase data security and operational efficiency, especially in regulated industries like healthcare. Mobile capabilities and UI improvements empower field and stockroom personnel with real-time guidance, reducing errors and downtime.
The ServiceNow® Enterprise Asset Management application manages the entire life cycle of your enterprise's connected and non-connected assets, which enables you to maintain and maximize the life of your assets while minimizing any costly downtimes. Enterprise Asset Management was enhanced and updated in the Xanadu release.
Enterprise Asset Management highlights for the Xanadu release
- Track and manage the calibrations that are made to your enterprise assets throughout their life cycles.
- Use designated roles to manage industry-specific assets and models through customized workspaces.
- Optimize your inventory by getting the defective enterprise assets in the stockroom repaired quickly using the Repair flow.
- Return assets that are in your personal stockroom easily by creating Drop off tasks.
- Locate and pick the assets in your stockroom efficiently and with little effort by using the ServiceNow Mobile Agent application.
See Enterprise Asset Management for more information.
Important:
Enterprise Asset Management, Enterprise Asset Management for Healthcare, Operational Technology (OT) Asset Management, and Expanded Model and Asset Classes are available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
New in the Xanadu release
- Define required calibrations for your enterprise assets by using calibration attributes
- Use calibration attributes to define the calibrations that are required for your enterprise assets. Specify the details and requirements of each calibration, such as the calibration frequency, the calibration quality standard, and the accuracy measurement guidelines. Maintain comprehensive and up-to-date records of each calibration so that you can improve the performance, safety, and longevity of your enterprise assets.
- Schedule and track enterprise asset calibrations through work orders
- Use work orders to schedule, to execute, and to track the progress of your enterprise asset calibrations. View and manage corresponding work order tasks by using the guided playbook experience on either your ServiceNow® instance or the ServiceNow Mobile Agent application.
- Use personalized workspaces and roles tailored for healthcare and facility management industries
- Enhance data security within your organization by creating and managing medical and facility assets and models in their customized workspaces. Use specific roles to limit access to these assets and models to improve the confidentiality and integrity of your data.
- Manage repair of defective enterprise assets in the stockroom by using the Repair flow
- Request repair of assets that are defective or pending repair by using the Repair flow. Enterprise asset manager can submit an asset repair request in the Enterprise Asset Workspace or by using the Service Catalog. The Repair flow includes troubleshooting, repair, and evaluation tasks. Repair orders are processed either in the Enterprise Asset Workspace or the ServiceNow mobile Mobile Agent application.
- Drop off and receive assets at a stockroom
- Return the assets that you have in your personal stockroom to a different stockroom by creating a Drop off task. The asset manager of the destination stockroom receives the assets that you dropped off through a Receive task. The asset manager then verifies the received asset and closes the Drop off task.
- Manage inventory picking within your stockroom
- Pick assets in your stockroom easily for sourcing, enterprise asset requests, and enterprise asset refresh workflows by enabling the Pick task for your stockroom. The task lists the assets that you should pick from the stockroom. The aisle and space details of the asset provide the exact location from where the asset should be picked. You can work on pick tasks assigned to you by using the ServiceNow mobile Mobile Agent application. With the indoor mapping capabilities, you can also get directions to the location of the asset in the stockroom on your ServiceNow mobile Mobile Agent application.
- Access Planned Work Management application’s capabilities through the Enterprise Asset Workspace
- Enable users of Field Service Management Pro or Field Service Management Enterprise to utilize the Planned Work Management application's functionality to manage work plans from within the Enterprise Asset Workspace.
- Manage your operational assets efficiently in the workspace
- Get a comprehensive view of all your Operational Technology (OT) and Operational Equipment (OE) assets and manage them efficiently in the OT Asset Workspace. The OT asset manager and OT asset technician roles enable you to manage these assets.
- View the hierarchy details of an enterprise model in the Enterprise Asset Workspace
- Gain visibility into hierarchy details of enterprise models directly on the contextual sidebar of the Model form. You can view all the model components of the pre-assembled and user-assembled models in a tree-like format.
- Manage the life cycle of enterprise models efficiently
- Manage the complete life cycle of your enterprise models efficiently by applying calculated model life-cycle templates. When you associate any life-cycle template with an enterprise model record, details of all the life-cycle phases are calculated and shown on the Model form.
- Start the process of onboarding multiple assets directly in the Enterprise Asset Workspace
- Onboard multiple assets in one go by creating Onboarding orders in the Enterprise Asset Workspace. The asset onboarding playbook is a guided experience that includes a deployment activity. This activity enables you to create deployment tasks for assets using Enterprise asset deployment tasks or Work order tasks. You can also specify the location where you want to deploy the assets.
- Firmware model classes added to the Expanded Model and Asset Classes Store application
- Manage the firmware details by using Discovered firmware model and Firmware model classes available with the Expanded Model and Asset Classes Store application.
UI changes
- Alternative equipment maintenance models widget
- The alternative equipment maintenance models widget is added to the Model Management view of Enterprise Asset Workspace.
- New widget in the Work Management view
- The following widgets are added to the Work Management view of Enterprise Asset Workspace:
- Alternative equipment maintenance assets
- Number of assets to be maintained within 30 days
- Closed work orders in the past 30 days
- Swap option in the Enterprise model management view
- The Swap option that's available for a parent of a multicomponent asset enables you to swap only one child asset at a time.
- Release assets option in the Enterprise model management view
- The Release assets option that's available for a parent of a multicomponent asset enables you to release only one child asset at a time.
- Creating and viewing pallet models
- Starting with version 8.1.0 of the Enterprise Asset Management application, the options to create and view pallet models has moved from the Pallet tab to the All models tab in the Enterprise model management view of the Enterprise Asset Workspace and in the OT model management view of the OT Asset Workspace. The Pallet tab is no longer available.
- Creating and viewing pallet assets
- Starting with version 8.1.0 of the Enterprise Asset Management application, the options to create and view pallet assets has moved from the Pallet tab to the All assets tab in the Enterprise asset estate view of the Enterprise Asset Workspace and in the OT asset estate view of the OT Asset Workspace. The Pallet tab is no longer available.
Activation information
Install the following applications by requesting them from the ServiceNow Store:
- Enterprise Asset Management
- Enterprise Asset Management for Healthcare
- OT Asset Management
- Expanded Model and Asset Classes