Field Service Management for Telecommunication release notes

The ServiceNow Field Service Management for Telecommunication application enables you to manage the field service workflow for the telecommunication industry. Field Service Management for Telecommunication is a new application in the Xanadu release.

Field Service Management for Telecommunication highlights for the Xanadu release

Create and manage the appointments for the telecommunication field services.

See Field Service Management for Telecommunications for more information.

Important:

Field Service Management for Telecommunication is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Field Service Management for Telecommunication features

Managing the appointments for telecommunication services

Create, reschedule, get, list, and cancel appointments from your system for the connectivity-related field services. You can book an appointment on an existing work order in the Field Service Management application from an external system using Appointment Open APIs.

Activation information

Telecommunications appointment booking feature is available with activation of the Telecommunications Open API (com.sn_tmf_api), Appointment Booking (com.snc.appointment_booking), Field Service Management (com.snc.work_management), Field Service Management for Telecommunications (com.sn_fsmt), and Telecommunications, Media and Technology Core (com.sn_tmt_core) applications. Install these applications by requesting them from the ServiceNow Store.

Related ServiceNow applications and features

Field Service Management

The ServiceNow® Field Service Management application enables you to manage work orders and related tasks, resources, skills, assets, and locations. Use this application to dispatch work order tasks and agents to the customer location for performing any kind of field work, such as install, repair, or maintain equipment.