Financial Services Operations Integration with Visa release notes

  • Release version: Xanadu
  • Updated October 14, 2024
  • 2 minutes to read
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    Summary of Financial Services Operations Integration with Visa release notes

    The ServiceNow® Financial Services Operations Integration with Visa application facilitates seamless integration with Visa Resolve Online (VROL) APIs through Visa Spoke Actions. This integration supports managing various dispute lifecycle events such as transaction searches, dispute case creation, questionnaire submissions, and fraud reporting. The Xanadu release includes significant enhancements to improve these capabilities.

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    Key Features

    • Support for dispute lifecycle event management, including transaction searches, dispute case creation, and fraud reporting.
    • Updated subflows aligned with Visa Resolve Online (VROL) releases 24.2 and 25.1, ensuring compatibility with the latest VROL API revisions.
    • Use of data model elements to capture and store information within subflows, enabling smooth integration workflows.
    • Availability through the ServiceNow Store, allowing easy installation and activation.

    Activation and Related Applications

    To activate the Financial Services Operations Integration with Visa, request the app via the ServiceNow Store. This integration complements other ServiceNow financial services applications including:

    • Playbooks for Customer Service Management: Visualize and automate business process workflows.
    • Financial Services Card Operations: Automate credit card application processing and transaction dispute management.
    • Financial Services Credit Operations: Manage credit cases and tasks within financial services workflows.
    • Integration Hub: Automate integration tasks with prebuilt spokes and custom flows (requires separate subscription).

    What ServiceNow Customers Can Expect

    With this integration, customers can efficiently manage Visa dispute processes directly within ServiceNow workflows, ensuring up-to-date compliance with Visa's API changes. Enhanced automation reduces manual effort in dispute handling and fraud reporting, improving operational efficiency and accuracy in financial services operations.

    The ServiceNow® Financial Services Operations Integration with Visa application enables you to seamlessly integrate with Visa Resolve Online (VROL) (VROL) APIs using the Visa Spoke Actions to manage various dispute lifecycle events. Financial Services Operations Integration with Visa was enhanced and updated in the Xanadu release.

    Financial Services Operations Integration with Visa highlights for the Xanadu release

    • Handle various dispute lifecycle events including transaction searches, dispute case creation, questionnaire submissions, fraud reporting, and more.
    • Utilize data model elements to capture and store information used in subflows for seamless integration.

    See Financial Services Operations Integration with Visa for more information.

    Important:
    Financial Services Operations Integration with Visa is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Xanadu release

    Updated subflows for Visa Resolve Online (VROL) 24.2 revision
    Updated the following subflows to support the changes in the Visa Resolve Online (VROL) (VROL) release 24.2 revision:
    • Look up Case Details
    • Submit Fraud Report
    • Update Case Resolution Status

    Changed in this release

    Visa Resolve Online (VROL) version 25.1 updates
    Updated the following subflows to align with Visa Resolve Online (VROL) release 25.1 revision changes:
    • Submit dispute questionnaire
    • Submit fraud report

    Activation information

    Install Now Assist for FSO by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Related ServiceNow applications and features

    Playbooks for Customer Service Management
    Playbooks for ServiceNow® Customer Service Management provides a way to visualize business process workflows in a simple, task-oriented view for consistent responses to commonly encountered situations.
    Financial Services Card Operations
    The ServiceNow® Financial Services Card Operations application digitizes and automates the card operations of your financial institution, enabling quick processing of credit card applications and card transaction disputes.
    Financial Services Credit Operations
    The ServiceNow® Financial Services Credit Operations application enables the management of credit cases and tasks that are used in ServiceNow® Financial Services Operations workflows.
    Integration Hub
    Automate integration tasks by using ServiceNow components for ServiceNow® Workflow Studio, or develop custom integrations. A separate subscription is required.
    Integration Hub available spokes
    Activate spokes to improve your Workflow Studio experience with integration-specific content. Use prebuilt flows and actions to automate your integrations or create your own integration automation.