Individual Life Claims release notes
The ServiceNow® Individual Life Claims application enables your organization to perform end-to-end claim processing for individual life policies. Individual Life Claims is a new application in the Xanadu release.
Individual Life Claims highlights for the Xanadu release
- Streamline the claims process with a clear and intuitive system for your intake specialists, claim specialists, and managers.
- Enable your claim specialists to handle multiple policies within a claim case.
- Use a customized playbook and workspace for various claim-related roles.
- Manage the entire claims life cycle, from the first-notice-of-loss (FNOL) to the case closure.
See Individual Life Claims for more information.
Important:
Individual Life Claims is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
Individual Life Claims features
- Individual Life Claims application
- Record key details at FNOL, verify documents, and manage the tasks for the primary claim and related claims.
- Claims data model
- Build a claims flow for individual benefits such as long-term care, disability, critical illness, and so on.
- Customized playbook experience for FNOL
- Use a customized playbook to complete the FNOL process with step-by-step guidance to verify that every task gets completed at the correct stage of the process.
- New adjuster workspace
- Resolve issues, complete tasks, and manage reserves and payments across multiple policies for individual life claims in a new workspace.
- Death benefit workflow
- Use the included death benefit claim workflow as an example to start building your own workflow.
- Approval engine for reserves and payments
- Route requests to managers to approve reserves or payments that are above an adjuster's authorized limit.
Activation information
Install Individual Life Claims by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.