Now Assist for Hardware Asset Management (HAM) release notes

  • Release version: Xanadu
  • Updated June 9, 2025
  • 2 minutes to read

    • The ServiceNow® Now Assist for Hardware Asset Management (HAM) application brings agentic AI to Hardware Asset Management. Now Assist for Hardware Asset Management (HAM) is a new application in the Xanadu release.

    Now Assist for Hardware Asset Management (HAM) highlights for the Xanadu release

    Xanadu Patch 10 - Configure Access Control Lists (ACLs) for AI Agents and agentic workflows.

    Xanadu Patch 9 - Automate and streamline your hardware asset request process by using an agentic workflow.

    See for more information.

    Important:
    Now Assist for Hardware Asset Management (HAM) is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    Important information for upgrading Now Assist for Hardware Asset Management (HAM) to Xanadu

    Only users with the procurement_user role can access the Help manage hardware asset requests agentic workflow including the following AI agents:
    • Hardware asset management sourcing AI agent
    • Transfer order creation AI agent
    • Purchase order creation AI agent

    Now Assist for Hardware Asset Management (HAM) features

    Xanadu Patch 10

    Configure ACLs for AI agents and agentic workflows
    Configure the Access Control Lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available.
    Xanadu Patch 9
    Optimize hardware asset sourcing using the suite of AI agents
    Automate your hardware asset sourcing by using AI agents in the Help manage hardware asset requests agentic workflow. These AI agents can efficiently handle tasks such as automatically consuming assets from local stock, creating transfer orders, and generating purchase orders. By automating complex and repetitive tasks in the hardware asset request process, AI agents help to reduce manual intervention significantly, speed up request resolution, enhance the productivity of asset managers, and improve operational efficiency.

    Activation information

    Install Now Assist for Hardware Asset Management (HAM) by requesting it from the ServiceNow Store.
    Note:
    To take full advantage of the Now Assist for HAM features, you should upgrade to Xanadu Patch 10 and install the Now Assist for Hardware Asset Management (HAM) store application.
    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    The Now Assist for Hardware Asset Management (HAM) application requires the Hardware Asset Management Pro plus license.

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