Operational Technology Change Management release notes
The ServiceNow® Operational Technology Change Management application enables engineers to implement changes to Operational Technology (OT) devices and production processes. Operational Technology Change Management was enhanced and updated in the Xanadu release.
Operational Technology Change Management highlights for the Xanadu release
- In an OT change request record in the Industrial Workspace, use new related lists to create an OT incident record related to the OT change request, or link an existing OT incident record to the OT change request.
- Organize your OT change requests with the updated OT change record on the Industrial Workspace .
See Operational Technology Change Management for more information.
Changed in this release
- Updated layout of the OT change record on the Industrial Workspace
- The OT change record in the Industrial Workspace was updated so that all existing related lists are included under the Related Records tab.
UI changes
- Incidents Fixed by Change related list
- The Incidents Fixed by Change related list was added to the OT change request record in the Industrial Workspace. You can use this related list to create an OT incident or link an existing OT incident that has been fixed by the OT change request.
- Incidents Caused by Change related list
- The Incidents Caused by Change related list was added to the OT change request record in the Industrial Workspace. You can use this related list to create an OT incident or link an existing OT incident that is needed because of the OT change request.
Activation information
Install Operational Technology Change Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Note:
Operational Technology Change Management now includes the Industrial Process Manager, and can be used with or without Operational Technology Manager.