Operational Technology Incident Management release notes
The ServiceNow® Operational Technology Incident Management application enables engineers to resolve Operational Technology (OT) device and production process issues. Operational Technology Incident Management was enhanced and updated in the Xanadu release.
Operational Technology Incident Management highlights for the Xanadu release
- Relate an OT incident to an OT change request by creating the incident from the change record in the Industrial Workspace.
- Organize your OT incidents with the updated OT incident record on the Industrial Workspace.
See Operational Technology Incident Management for more information.
Important:
Operational Technology Incident Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
New in the Xanadu release
- Create an OT incident from an OT change request
- Create an OT incident related to an OT change request directly from the OT change record in the Industrial Workspace.
Changed in this release
- Updated layout of the OT incident record on the Industrial Workspace
- The OT incident record in the Industrial Workspace was updated to include all existing related lists under the Related Records tab.
Removed in this release
The Opened column was removed from the lists under the OT Incident module in the Industrial Workspace list view.
Activation information
Install Operational Technology Incident Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Note:
Operational Technology Incident Management now includes the Industrial Process Manager, and can be used with or without Operational Technology Manager.