Process Mining Release Notes

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • The ServiceNow® Process Mining application enables analysts and process owners to view their business processes, analyze them, and make decisions that improve processes. Process Mining is enhanced and updated in the Xanadu release.

    Process Mining highlights for the Xanadu release

    • Process Mining evaluation version available
    • Process Mining graph enhanced with perspectives
    • Finding Builder introduced
    • Additional use case analysis included in a project automatically
    • Show records action available on Process Mining graph dashboard (Star diagram)

    See for more information.

    Important:
    Process Mining is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Xanadu release

    Process Mining evaluation version available
    Try sample mining and limited features on the Incident table without an entitlement so you can decide whether the advanced features are beneficial to your organization.
    Process Mining graph enhanced with perspectives

    Filter the Process Mining graph by the activity definitions you want to view at a particular time.

    Understanding the root cause of inefficiency made easier
    Generate a summary of all work notes to see the history of the inefficiency rather than having to read each individual work note separately.
    Configure finding definitions
    Configure and view automated and rule-based finding definitions efficiently using a comprehensive guided setup.
    Include additional use case analysis in a project automatically
    Set Approval analysis or SLA breach analysis automatically for applicable processes when creating a project so you don't need to make this selection manually.
    Variation analysis introduced in Summary and Insights page
    Analyze various routes the records in the process took based on parameters like mostly traversed, more steps, and so on. This information is accessible on the Summary and Insights page.
    Customize the outline of the process mining graph dashboard
    Customize the orientation of the outline of the process graph set for the current project workbench for nodes within the graph. For example, when using a vertically oriented widget, you might prefer the graph and star diagram to be displayed in a vertical layout rather than a horizontal one.
    View the records for any node or arc from the map dashboard.
    Option to filter out incoming or outgoing arcs

    View only incoming or only outgoing arcs to see the inflow/outflow of work for a particular process with respect to other related processes on the graph.

    Activation information

    Process Mining is available with activation of the sn_po plugin.