Now Assist for Security Operations release notes

  • Release version: Xanadu
  • Updated May 30, 2025
  • 2 minutes to read

    • The ServiceNow® Now Assist for Security Operations application permits security analysts to resolve security incidents faster with intelligent workflows and generative AI skills. Now Assist for Security Operations is a new application in the Xanadu release.

    Now Assist for Security Operations highlights for the Xanadu release

    Xanadu Patch 9
    • Help your analysts to gain insight into security incident record metrics with an agentic workflow. Chat with AI agents in natural language from the Now Assist panel.
    • With the initial release of Now Assist for Vulnerability Response, help your vulnerability managers and analysts to assess your exposure to vulnerabilities and analyze metrics for remediation targets. Chat with AI agents in natural language from the Now Assist panel.
    • Help your analysts to resolve security incidents by chatting with AI agents in the Now Assist panel where the AI agent provides a resolution plan.
    Xanadu (prior to Patch 9)
    • Expedite triaging of security incidents with long activity streams by reviewing work notes and contextual information quickly in a concise, easy-to-read format.
    • Preview security incident details, their potential impact, and any key actions already taken with security incident summaries using generative AI.
    • Automatically generate closure notes for security incidents using generative AI.
    • Generate recommended actions to resolve security incidents.
    • Generate a post-incident analysis.
    • Access summaries and closure notes from the Now Assist panel, security incident records, or from the Security Incident Response Workspace.
    See Now Assist for Security Incident Response for more information.
    Important:
    Now Assist Security Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    Important information for upgrading Now Assist for Security Incident Response and Now Assist for Vulnerability Response to Xanadu

    For more information about required applications for Now Assist for Vulnerability Response, see Supporting information for Now Assist for Vulnerability Response. For more information about required applications for Now Assist for Security Incident Response, see Supporting information for Now Assist for Security Incident Response.

    The AI Search application must be enabled so that the Recommended Actions skill works for security incidents. To verify AI Search is enabled on your instance, navigate to All > AI Search > AI Search Status. Contact support if the page indicates AI Search is not enabled.

    Activation information

    Install Now Assist for Security Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.