Vendor Management Workspace release notes

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Vendor Management Workspace release notes

    The ServiceNow® Vendor Management Workspace application centralizes the monitoring of vendor performance and management of all vendor-related data. The Xanadu release introduces enhancements that improve usability, accessibility, and vendor performance tracking.

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    Key Features

    • New Vendor KPIs: Updated key performance indicators replace legacy KPIs previously stored in the deprecated Service Offering Metric Data table, enabling more accurate monitoring of vendor performance.
    • Accessibility Improvements: The workspace now supports Web Content Accessibility Guidelines (WCAG) 2.1 Level AA conformance, improving usability for users with disabilities.
    • Configurable Workspace Reflow: Pages and content can be zoomed up to 400% without loss of content or functionality. Content automatically stacks vertically to accommodate smaller screens or enlarged views, supporting users with low vision or other visual challenges. This feature can be disabled via system properties if needed.

    Important Information

    • Availability: Vendor Management Workspace must be installed by requesting it from the ServiceNow Store.
    • Deprecations: The Vendor Success Indicators plugin is being prepared for deprecation; it will no longer be installed on new instances but will remain supported for existing ones.

    Related Applications

    • Digital Portfolio Management: Manage services, applications, and products in one place.
    • Performance Analytics: Create KPI reports to analyze metrics effectively.
    • Risk Management: Assess risks that may affect vendor performance.

    The ServiceNow® Vendor Management Workspace application enables you to monitor the performance of your company's vendors and manage all vendor-related information from one location. Vendor Management Workspace was enhanced and updated in the Xanadu release.

    Vendor Management Workspace highlights for the Xanadu release

    • Use new vendor key performance indicators (KPIs) to monitor vendor performance.
    • Benefit from accessibility improvements to create a configurable workspace that supports Web Content Accessibility Guidelines (WCAG) 2.1 Level AA conformance.

    See Vendor Management Workspace for more information.

    Important:
    Vendor Management Workspace is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Xanadu release

    Updated Vendor KPIs
    Use the new vendor KPIs that replace the legacy KPIs in the deprecated Service Offering Metric Data [service_offering_metric_data] table.

    Changed in this release

    Reflow for configurable workspace
    Vendor Management Workspace configurable workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. For information about how to upgrade, see the Accessibility information section that follows.

    Deprecations

    Starting with the Xanadu release, the Vendor Success Indicators plugin (com.snc.vendor.insights) is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    Activation information

    Install Vendor Management Workspace by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. For more information, see Activate Vendor Management Workspace.

    Accessibility information

    Accessibility improvements
    Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance.
    Reflow

    The Configurable Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%.

    This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See Reflow for Configurable Workspace for details.

    Related ServiceNow applications and features

    Digital Portfolio Management
    Manage and maintain all your services, applications, and products from a single location by using the ServiceNow® Digital Portfolio Management (DPM) application.
    Performance Analytics (Indicator data sources)
    Use ServiceNow® Performance Analytics to create reports on Key Performance Indicators (KPIs) to monitor and analyze metrics.
    Risk Management
    Use ServiceNow® Risk Management to assess risks that may negatively impact the performance of your vendors.