Work with Asset and CI

Asset and configuration item (CI) management refers to creating assets, setting appropriate states and substates, synchronizing assets and CIs, managing consumables, and retiring assets.

• Create assets
  Create hardware, software, consumable, bundle, pallet, mobile, and facility assets using the Core UI or the Hardware Asset Workspace.
• Retire assets
  You can retire an asset at any time.
• Delete assets
  You can delete an asset at any time.
• Map asset and CI fields
  When you map the asset and CI fields, synchronization happens both ways. Changes to either the asset or CI record are updated to the logically mapped record. You can synchronize custom mappings and mappings provided with the base instance.
• Map asset state and CI install status
  Map the asset State and Substate fields to the CI Install Status field. The Substatus field of the CI Install Status field should not be used for hardware CIs.
• Map asset state and CI hardware status
  Map the asset State and Substate fields to the CI Hardware Status field. Don't use the Substatus field on hardware CIs because the CI synchronization does not update the field when assets are updated. When you create the mapping, you can set the synchronization direction from the asset, CI, or both.

Related concepts

• Mobile app for Hardware Asset Management
• Manage various assets through asset classes
• Create fixed assets
• Consumables life cycle
• Stockrooms
• Manage pre-allocated assets
• Manage transfer order

Related tasks

• Example Asset Management process

Related reference

• Use Organization Management