Cloud Cost Management roles

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Cloud Cost Management roles

    Cloud Cost Management roles are assigned to user groups and individual users according to their specific activities and responsibilities within the Cloud Cost Management and Cloud Insights Billing applications. These roles define permissions that align with financial ownership, data access, integration configuration, and reporting capabilities.

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    All role references apply equally to both Cloud Cost Management and Cloud Insights Billing apps.

    Primary Roles

    • Cloud Insights Admin [snclincore.insightsadmin]: This core plugin role is typically assigned to the financial owner. It allows assignment of service account ownership, configuration of business hours and resource policies, budget plan management, spend optimization report viewing, and execution of Cloud Cost Management recommended actions. It includes subordinate roles such as insightsowner, spendadmin, cloudintegrationsadmin, and budgetviewer, plus platform roles like paadmin, scheduleadmin, and itil.
    • Cloud Insights Owner [snclincore.insightsowner]: Limited to the Cloud Cost Management app, this role enables defining jobs and policies and viewing data for owned service accounts.
    • Cloud Insights User [snclincore.insightsuser]: Also scoped to the Cloud Cost Management app, this role allows viewing the Cloud Cost Management Workspace home page.

    Secondary Roles

    Contained within the insightsadmin role, these roles support platform integrations with Performance Analytics and MetricBase/Clotho to enable execution of Cloud Cost Management flows.

    • Cloud Spend Admin [sncldspendcore.spendadmin]: Permits editing Cloud Billing dashboards.
    • Cloud Integrations Admin [sncldintgcore.cloudintegrationsadmin]: Responsible for configuring Billing Download and Price Sheet Download jobs.
    • API Integrator [sncldintgcore.apiintegrator]: Used by the MID Server to access REST endpoints related to Cloud Integrations for AWS and Azure applications.
    • Cloud Budget Viewer [snclincore.budgetviewer]: Allows viewing of Budget Forecast reports and policies in Cloud Cost Management.
    • PA Admin [paadmin]: Related to Performance Analytics roles.
    • Clotho Put [clothorestput]: Used by the MID Server to send billing data to the instance and store it in MetricBase/Clotho.

    Practical Application for ServiceNow Customers

    Assigning these roles appropriately enables your organization to maintain clear financial responsibility, manage cloud cost data securely, and leverage integrations for automated reporting and optimization. Use the primary roles to designate financial owners and users with access to data and reports, while secondary roles support system integrations and backend data flows necessary for comprehensive cloud cost management.

    You assign Cloud Cost Management roles to user groups and to individual users based on user activities and responsibilities.

    Important:
    This information applies to both the Cloud Cost Management and Cloud Insights Billing apps. All references to Cloud Cost Management also apply to Cloud Insights Billing.

    Role relationships in Cloud Cost Management

    Role relationships in Cloud Cost Management

    Primary Roles

    Role title [name] Permissions Contains roles

    Cloud Insights Admin [sn_clin_core.insights_admin]

    		 The role is in the Cloud Cost Management Core plugin. You typically assign the role to the person who is financially responsible.
    • Assign ownership of one or more service accounts and, optionally, the related CIs to users that have the insights_owner role.
    • Define Business hours and Unassigned resources policies.
    • Define and view Budget plans.
    • View spend optimization reports.
    • Add report extensions.
    • Perform the actions that Cloud Cost Management recommends.
    • insights_owner
    • spend_admin
    • cloud_integrations_admin
    • budget_viewer
    • [pa_admin]
    • [schedule_admin]
    • [itil]

    Cloud Insights Owner [sn_clin_core.insights_owner]

    The role is in the Cloud Cost Management Core plugin. The role spans only the Cloud Cost Management application.

    • Define jobs and policies.
    • View data for owned service accounts.

    For more information, see Assign service accounts to an insights_owner.

    insights_user

    Cloud Insights User

    [sn_clin_core.insights_user]

    The role is in the Cloud Cost Management Core plugin. The role spans only the Cloud Cost Management application.

    View the Cloud Cost Management Workspace home page.

    — none —

    Secondary roles

    The roles in this section are contained in the insights_admin role. These roles enable integration with platform (Performance Analytics, MetricBase/Clotho) to execute Cloud Cost Management flows.

    Role title [name] Permissions Contains roles
    Cloud Spend Admin

    [sn_cld_spend_core.spend_admin]

    		 The role is in the Cloud Spend Reports Core plugin.

    Edit the Cloud Billing dashboards.
    • cloud_integrations_admin
    • [sn_capi.cloud_developer]
    Cloud Integrations Admin

    [sn_cld_intg_core.cloud_integrations_admin]

    		 The role is in the Cloud Integrations Core plugin.

    Configure Billing Download jobs and Price Sheet Download jobs.
    • [api_integrator]
    • [discovery_admin]
    • [flow_operator]
    API Integrator

    [sn_cld_intg_core.api_integrator]

    		 The role is in the Cloud Integrations Core plugin.

    Used by the MID Server to access REST endpoints that are related to the Cloud Integrations, Cloud Integrations AWS applications, and Cloud Integrations Azure applications.

    		 [clotho_rest_put]
    Cloud Budget Viewer [sn_clin_core.budget_viewer]

    The role is in the Cloud Cost Management Core plugin. The role spans only the Cloud Cost Management application.

    View Budget Forecast reports and policies.

    		 — none —
    PA Admin

    [pa_admin]

    		 See Performance Analytics roles. — none —
    Clotho Put

    [clotho_rest_put]

    Role that is used by the MID Server to send the billing data to the instance and store the data in MetricBase / Clotho.

    		 — none —