Close an enterprise asset remediation task

  • Release version: Yokohama
  • Updated January 20, 2026
  • 1 minute to read

    • View the open enterprise asset remediation from the Inventory view and close the task after updating the Model category and Model fields value for the asset.

    Before you begin

    Role required: asset, and sn_itam_common.asset_audit_admin, or sn_itam_common.asset_audit_user

    About this task

    Important:
    This feature is available with Enterprise Asset Management version 10.0.0 onwards.
    A new asset record is created when all of the following are true:
    • The audit record's Scan method is set to Multi scan.
    • During asset scanning, a new asset is detected that doesn’t exist in the ServiceNow® instance,
    For this new asset record, the application can’t automatically determine the Model category and Model field values. These fields are initially set to Unknown Model Category and Unknown Model. An asset remediation task is then generated to notify you that an asset record has been created with an unknown model category and an unknown product model. In the Hardware Asset Workspace, you can access the open remediation task, update the asset record as required, and then close the remediation task.

    Procedure

    1. Navigate to All > Enterprise Asset Workspace > Inventory view.
    2. Select the Overview tab.
    3. In the Important Actions section, in the Open asset remediation tasks tile, select View records.
      The Open asset remediation tasks list is displayed.
    4. Select the task Number link.
      The Asset remediation form is displayed.
    5. In the Asset field, select the Open Record icon.
      The asset form is displayed. The default value for the Model category and Model field is displayed in read-only mode.
    6. Select the Update button.
    7. On the form, fill in the details.
      Table 1. To what type of asset would you like to change
      Field Description
      Asset type Type of the asset.
      Model category Model category that the asset can be associated with.
      Model Model that the asset can be associated with.
    8. Select Update.
      The updated Model category and Model value are displayed in the respective fields.
    9. Open the Details tab.
      The Asset remediation task form is displayed.
    10. Select the Close Task button.
      The closed asset remediation task isn’t listed on the Open asset remediation tasks list.