Continue to track delayed shipments

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Continue to track a stale hardware asset shipment that is delayed if the reason for the delay is known.

    Before you begin

    Role required: inventory_user (read) or inventory_admin

    Procedure

    1. Navigate to All > Hardware Asset Workspace > Asset operations.
    2. From the Shipment list, select Shipments.
    3. Select a shipment record that you want to track.
    4. On the Shipment details form, select the Ignore stale check check box.
    5. Select Save.

    Result

    • The Stale shipment check box on the Shipment details form is automatically cleared.
    • The tracking number of this shipment is sent to the carrier for tracking and this shipment record won’t be marked as stale again.