Microsoft dashboards in Software Asset Management classic

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Microsoft dashboards in Software Asset Management classic

    The Microsoft dashboards in the Software Asset Management (SAM) classic application provide comprehensive insights into installations, costs, and compliance for Microsoft software, including SQL Server and Microsoft 365 subscriptions. These dashboards help ServiceNow customers monitor software usage, compliance status, and financial metrics related to Microsoft software assets.

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    To access these dashboards, the Microsoft publisher pack (com.snc.samp.microsoft) plugin must be installed. Dashboards refresh automatically with each new reconciliation result, and charts can be exported as PNG or JPG files for reporting purposes.

    Key Features

    • Software Publisher Analytics Dashboard for Microsoft: Accessible via Software Asset > Publisher Overview, this dashboard includes multiple reports that provide detailed compliance and cost information.
    • Compliance and Cost Reports:
      • Products out of Compliance: Lists products with software models that are non-compliant, with drill-down to the License Workbench for detailed results.
      • True-up Cost: Estimates costs required to achieve compliance based on entitlement pricing.
      • Over-Licensed Amount: Shows cost of licenses owned but unused.
      • Reclamations Requiring Attention: Identifies reclamation candidates needing action.
      • Potential Savings: Calculates cost savings from reclaiming unused licenses.
      • Actual Savings: Tracks reclamations closed year-to-date.
      • Products by True-up Cost and Potential Savings: Highlights products with highest compliance costs and savings potential.
    • Lifecycle and Environment Reports:
      • Microsoft Software Lifecycle Report: Displays product counts by lifecycle phase, including end of support milestones.
      • Microsoft Products Across Hybrid Environments: Shows distribution of Microsoft products across on-premise and cloud environments.
      • License Types on Microsoft Azure and AWS: Details license types used in these cloud platforms.
    • SQL Server Installations and Rights: Provides counts of total installations and active rights per SQL Server instance.
    • Office 365 & Adobe Cloud Dashboard: Focuses on Microsoft 365 subscription products, showing subscription usage, compliance, and cost details. Requires Microsoft Office 365 integration to view compliance data.

    Key Outcomes

    • Gain visibility into Microsoft software compliance status and potential financial risks due to over-licensing or non-compliance.
    • Identify cost-saving opportunities by monitoring reclamations and unused licenses.
    • Track subscription usage trends and optimize Microsoft 365 subscription management.
    • Understand software distribution across hybrid cloud environments to inform asset management strategies.
    • Leverage detailed reports to support licensing true-ups and lifecycle planning for Microsoft software assets.

    View installations, cost, and compliance for Microsoft software such as SQL Server in the Software Asset Management classic application. View subscription use, cost, and compliance for Microsoft 365.

    Note:
    The add-on Microsoft publisher pack (com.snc.samp.microsoft) plugin must be installed to view the dashboards.

    Dashboards are updated whenever a new reconciliation result is available. You can save charts in PNG or JPG format.

    Software Publisher Analytics dashboard for Microsoft

    Access the Software Publisher Analytics dashboard for Microsoft by navigating to Software Asset > Publisher Overview.

    Software Publisher Analytics dashboard for Microsoft.
    Table 1. Microsoft tab
    Report Source list Description
    Products out of Compliance Product Results Number of products that have at least one software model out of compliance.

    Select the report to view the results in the License Workbench.
    True-up Cost Product Results Cost to be compliant based on the average prices for entitlements for the rights.
    Over-Licensed Amount Product Results Cost of licenses owned but not being used.
    Reclamations Requiring Attention Reclamation Candidates State is Attention Required.
    Potential Savings Reclamation Candidates Cost saved if removal candidates are reclaimed.
    Actual Savings Year-to-date Reclamation Candidates Closed this Year and the State is set to Closed Complete.
    Products by True-up Cost Product Results Greatest true-up costs by product.
    Products by Potential Savings Reclamation Candidates Greatest potential savings by product.
    Microsoft Software Lifecycle Report Software Lifecycle Report Number of products in each software lifecycle phase, including End of Extended Support, End of Life, and End of Support.
    Microsoft Products Across Hybrid Environments Software Installations Distribution of Microsoft products across on-premise and cloud environments.
    License Types on Microsoft Azure Software Installations License types used on Microsoft Azure.
    License Types on AWS Software Installations License types used on AWS.
    SQL Server Install Breakdown Software Installations Total software installations per SQL Server.
    SQL Server Active Right Breakdown Software Entitlements Number of total active rights per SQL Server.

    Office 365 & Adobe Cloud dashboard

    Only Microsoft 365 software products that are recognized as subscription software are shown. Microsoft Office 365 integration must be set up to view compliance information.

    Office 365 & Adobe Cloud dashboard.
    Report Source list Description
    Number of Assigned Subscriptions Software Subscriptions Aggregate sum of the number of subscriptions that are used (for example, user accounts active).
    Percentage of Unused Subscriptions Software Subscriptions Ratio of rights available to rights owned.
    Total Number of Purchased Subscriptions License Metric Results Total number of rights owned.
    Current Subscription Spend License Metric Results Aggregate sum of the total cost for subscription rights.
    Software Models Out of Compliance Software Model Results Number of software models out of compliance.

    Select the report view the results in the License Workbench.
    True-up cost Software Model Results Sum of true-up costs on the latest software model results.
    Subscriptions Consumption Trend Software Subscriptions

    License Metric Results

    		 Trend assigned, active, and available subscriptions.
    Assigned Subscription Breakdown Software Subscriptions Breakdown of assigned subscriptions by software model.
    Available Subscription Breakdown License Metric Results Breakdown of total active rights by software model.
    Subscription Spend Breakdown License Metric Results Breakdown of subscription total cost by product/version/edition (software model).