Engineering License overview dashboard in workspace

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Engineering License overview dashboard in workspace

    The Engineering License overview dashboard in the Software Asset Workspace enables ServiceNow customers to monitor and gain insights into their engineering application license positions and usage. This dashboard focuses on engineering software products such as AutoCAD and GIS, providing detailed reports on product usage, license utilization, denials, and potential cost savings.

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    Users can filter data by product, publisher, date, user, or license server to narrow down the results. Only products and publishers listed in the Engineering Application License table (sampengapplicense) are included. The dashboard data updates daily or whenever new reconciliation results become available.

    Key Features

    • Total spend report: Displays the total cost of all entitlements for engineering products, sourced from the Product Result table (sampproductresult).
    • Potential savings report: Shows estimated cost savings from reclaiming removal candidates, based on the Removal Candidate table (sampswreclamationcandidate).
    • Top denied products: Identifies engineering products denied to users due to peak concurrent usage limits, using data from Engineering Application Denial (sampengappdenial).
    • Utilization and user ratio: Provides ratios of license utilization relative to the number of users, including license utilization percentage and license-to-user ratio over 90 days, sourced from sampengutilizationuserratio.
    • License usage over time: Visualizes the total number of licenses, concurrent usage, and denials over time with color-coded lines, combining data from sampengapplicense, sampengappconcurrentusage, and sampengappdenial.
    • User session summary: Reports on user activity duration, showing active versus idle time on products, highlighting the top 5 users with the most idle duration, from sampengappusagesummary.
    • Top denied users: Lists users who were denied licenses due to usage constraints, also drawn from sampengappdenial.

    Practical Use and Benefits

    ServiceNow customers can leverage this dashboard to:

    • Track and optimize engineering application license utilization to prevent over- or under-licensing.
    • Identify cost-saving opportunities by reclaiming unused or underused licenses.
    • Monitor license denials to understand peak usage constraints and plan license acquisitions or reallocations accordingly.
    • Gain detailed user-level insights on product usage, helping improve license management and user productivity.

    Access the dashboard via: Software asset > Software Asset Workspace > Software asset analytics > Engineering license overview.

    Monitor and gain insights into your engineering applications license position and usage by viewing product usage reports in the Engineering license overview dashboard.

    The Engineering license overview dashboard displays reports on normalized products and publishers that belong to engineering applications such as AutoCAD, GIS.

    To narrow your results based on products or publishers across all tabs, use the filter in the left-hand corner of the dashboard. You can further narrow your results based on the date, user, or license server.
    Note:
    Only products and publishers that belong to engineering applications and are listed in the Engineering Application License [samp_eng_app_license] table appear in the filter. If no product or publisher is selected, the cumulative data for all products and publishers that belong to engineering applications appear.

    All the reports are updated daily or whenever a new reconciliation result is available.

    You can access the Engineering license overview dashboard by navigating to Software asset > Software Asset Workspace > Software asset analytics > Engineering license overview.

    Figure 1. Engineering license overview dashboard
    Engineering Overview dashboard in workspace
    Table 1. Engineering license overview dashboard metrics
    Report Source Description
    Total spend

    Product Result

    [samp_product_result]

    		 Total cost of all entitlements for all products.
    Potential savings Removal Candidate [samp_sw_reclamation_candidate] Cost saved if removal candidates are reclaimed.
    Top denied products Engineering Application Denial [samp_eng_app_denial] Top products that are denied to users as these products have reached their peak concurrent usage.

    Utilization and user ratio

    		 Engineering Application Utilization and User Ratio [samp_eng_utilization_user_ratio]
    Ratio of license utilization, for normalized products and publishers, to the number of users using those licenses.
    • Normalized publisher
    • Normalized product
    • License utilization: Percentage of peak consumption of the product against number of rights.
    • License to user ratio: Ratio of rights using this license to users using this product over the period of 90 days rights.
    License usage over time

    Engineering Application License [samp_eng_app_license]

    Engineering Application Concurrent Usage [samp_eng_app_concurrent_usage]

    Engineering Application Denial [samp_eng_app_denial]
    The total number or quantity of all available licenses; not just the active products but all the products.
    • The blue line represents the total number of licenses allocated to a product or a publisher
    • The green line indicates the concurrent usage of the licenses.
    • The red line indicates denials or if and when the concurrent usage peaks.
    User session summary Engineering Application Usage Summary [samp_eng_app_usage_summary]
    Duration of time spent by users (idle vs active) on products. Only the top 5 users with more idle duration appear on the report.
    Note:
    Idle is the aggregate sum on Total idle duration column and Active is the aggregate sum on Total session duration column.
    Top denied users Engineering Application Denial [samp_eng_app_denial] Top users that are denied licenses to products.