Software reconciliation results

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Software reconciliation results

    Software reconciliation results provide ServiceNow users with a clear view of the compliance status of software products by comparing discovered usage against purchased entitlements. This process helps organizations assess license compliance, identify potential cost savings, and manage software licenses effectively. Reconciliation runs automatically on a weekly schedule or can be triggered on demand for specific publishers or all publishers. Users assigned thesamuserrole have access to view these results.

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    Key Features

    • Three Reconciliation Result Tiers: Results are organized into Product Results, Software Model Results, and License Metric Results, offering granular insight from product-wide compliance down to individual license metrics.
    • Access via User Interfaces: Reconciliation results can be viewed in both the Core UI and Software Asset Workspace, providing flexibility depending on user preference.
    • Product Results: Show compliance status per software product and publisher, including true-up costs, overlicensed amounts, and potential savings. They also list related software model results, licensed and unlicensed installs, subscriptions, and removal candidates.
    • Software Model Results: Detail compliance for individual software models linked to products, including license metrics, remediation options, and associated installs or subscriptions. Integration with procurement data is available if the Procurement plugin is active.
    • License Metric Results: Provide detailed usage versus ownership data for each license metric within a software model. They include rights used, license allocation, and additional details like downgrades/upgrades, cloud special rights, and consumption data.

    Practical Use for ServiceNow Customers

    By leveraging software reconciliation results, ServiceNow customers can:

    • Continuously monitor software license compliance to avoid under- or over-licensing risks.
    • Identify opportunities for cost optimization through true-up cost analysis and potential savings.
    • Access detailed, hierarchical compliance data from product level down to specific license metrics, enabling precise license management decisions.
    • Utilize related lists to investigate unlicensed usage, subscriptions, and candidates for software removal to improve asset management.
    • Integrate procurement information to correlate license purchases with usage for comprehensive compliance tracking.

    Software reconciliation results show the compliance status of software products concerning discovery and entitlements. Users with the sam_user role can view the reconciliation results.

    When software reconciliation runs, it calculates compliance based on how many rights are in use compared to the number of active rights that have been purchased. Reconciliation runs weekly or on demand for a specific publisher or all publishers. This process generates a list of reconciliation results that display the compliance status of the software in relation to discovery and entitlements. For more details on running software reconciliation, see Run software reconciliation in Software Asset Management classic.

    There are three tiers of reconciliation results:
    • Product Results
    • Software Model Results
    • License Metric Results

    You can view reconciliation results using both Core UI and Software Asset Workspace.

    Interface Action
    Core UI
    1. Navigate to All > Software Asset > Reconciliation > Historical Results.
    2. Select a reconciliation result.
    3. On the Reconciliation Result form, select a Product Results record to view the product result details.
    Software Asset Workspace
    1. Navigate to Software Asset Workspace > License usage.
    2. Select a publisher card and then select a Product Results record to view the product result details.

    Reconciliation results

    Product Results

    Product Results and related lists for SQL Server

    These results are for all models and installations associated with a software product and are specific to a publisher. Product results for licensable products are generated after reconciliation even if the products don’t have defined software models for them. These results determine the license compliance status of the product. Additionally, product results provide details on true-up cost, overlicensed amount, and potential savings. The following related lists appear when you select a Product Results record:
    • Software Model Results
    • Licensed Installs
    • Unlicensed Installs (SAP: Unlicensed Users or Unlicensed Engines)
    • Unlicensed Subscriptions (Subscription-based software)
    • Removal Candidates
    Software Model Results

    Software Model Results and related lists for SQL Server

    These results are for each individual software model related to the product. The Software Model Results appear as a related list on the product results records after reconciliation is run. A software model results record is created only when a software model or entitlement exists for the software product. The following related lists appear when you select the software model details:
    • License Metric Results
    • Remediation Options
    • Licensed Installs
    • Unlicensed Installs (SAP: Unlicensed Users)
    • Unlicensed Subscriptions (Subscription-based software)
    • Unlicensed Consumptions (Consumption-based software models)
    • Unlicensed Options (Oracle only)
    • Removal Candidates
    • Purchase Orders (only when the Procurement (com.snc.procurement) plugin is active)

    For more details on software model results related lists and descriptions, see View software model results.

    License Metric Results

    License Metric Results and related lists for SQL Server

    These results are for each license metric associated with the software model. The License Metric Results appear as a related list on the software model results. License metric result details include rights owned and rights used, and the license allocation breakdown so that you can determine your options to stay compliant. There can be multiple license metric results for a software model because multiple licenses can be purchased for the same software.

    From the Software Model Results form, you can drill down on a specific metric result. The following related lists appear when you select license metrics results details:
    • Rights Used By (This tab isn’t visible for the Resource Value Unit (RVU) IBM license metric.)
    • Licensed Installs
    • Installs Used (SAP: System Users)
    • Downgrades/Upgrades
    • Licensed Subscriptions
    • Cloud Special Rights (This tab is visible only if you have cloud installations on cloud platforms such as AWS or Azure.)

    For more details on license metric results related lists and descriptions, see Software model results license metric results fields.