Agile 2.0 Team Dashboard
Summarize
Summary of Agile 2.0 Team Dashboard
The Agile 2.0 Team Dashboard in ServiceNow offers a comprehensive visualization of a team's progress on user stories over a specified period. It helps teams track sprint performance, analyze story cycle times, and plan capacity for upcoming sprints. The dashboard is accessible underAll > Agile Development > Dashboardsby selecting Agile 2.0 Team Dashboard.
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Key Features
- Work Item Progress Tab: Displays reports such as Active Stories by State, Time in State, and Average Cycle Time per State. These visualizations help teams see the distribution and duration of stories in various workflow states.
- Sprint Performance Tab: Provides insights through Velocity History, Velocity by Type, and Sprint Variance charts. These reports allow teams to monitor velocity trends, compare workload types, and assess how completed work aligns with capacity and commitments over the last 10 sprints.
- Team Members Tab: Lists all team members with relevant details for visibility and resource awareness.
- Cycle Time Feature: The Story Cycle Time bubble chart shows how long each story took from in-progress to completion, with bubble size indicating story points. This enables identification of outliers and trends in cycle time, supporting targeted improvement efforts.
Benefits for ServiceNow Customers
- Gain clear visibility into team progress and story status at any point within sprints.
- Analyze detailed time metrics to uncover bottlenecks and improve flow efficiency.
- Understand sprint predictability and capacity utilization to plan more accurately for future sprints.
- Access enhanced velocity and variance reports to evaluate team performance trends over multiple sprints.
- Identify stories that take longer than expected and strategize actions to reduce cycle time.
- Manage team member information conveniently within the dashboard for resource coordination.
Important Notes for Existing Customers
When upgrading, customers may notice duplicate team member lists in both Work Item Progress and Team Members tabs. To avoid confusion, removing the redundant widget from the Work Item Progress tab is recommended. Upgrading from earlier versions (1.0.2 or prior) involves installing the dashboard from the Solution Library to access improved layouts and visualizations.
Practical Application
ServiceNow customers can use this dashboard to monitor ongoing agile development efforts effectively, identify process inefficiencies, and make data-driven decisions to enhance team productivity and predictability. The integrated charts and reports facilitate sprint retrospectives, capacity planning, and continuous improvement initiatives.
Team Dashboard provides a visualization of the team's progress on stories over a given period. It provides team predictability charts and helps you plan the team's capacity for the upcoming sprints. In addition, it provides details of all the team members.
Navigate to and select Agile 2.0 Team Dashboard.
End user and roles
| End user and goal | Required role | Benefits |
|---|---|---|
Team member: Needs visibility into team's predictability and progress in completing stories |
scrum_user |
|
Indicators
- Scrum: Scrum: Average Story State Duration
Generates data that is displayed in the Average Cycle Time per State report.
- Scrum: Story State Duration
Generates data that is displayed in the Time in State report.
- Scrum: Total stories in a sprint
Generated data that is displayed in the Active Stories by State report.
Breakdowns
- Scrum: Group
- Scrum: State
Data visualizations
- Work item progress: Reports of Active Stories by State, Time in State, and Average Cycle Time per State
- Sprint Performance: Reports of Velocity History and Sprint Variance
- Team Members: List of all the members of the teamNote:For existing customers who upgrade to the latest version, the list of the team members appears in both the Work item progress and Team Members tabs but only one of these locations would display the accurate information. You can remove this widget from the Work item progress tab to avoid this issue. For more information on how to remove a widget, see Edit a responsive dashboard.
- Velocity History
- Velocity by Type
- Sprint Variance
- Story Cycle Time
| Title | Type | Description |
|---|---|---|
Active Stories by State |
Bar chart |
View the total number of stories in each state of a story, for example, testing, work in progress, and testing. |
Time in State |
Stacked bar chart |
View the time in hours that the team spends in each state of a story. |
Average Cycle Time per State |
Line chart
|
View how the work in progress is trending over time and what are the most significant cycle times. |
| Title | Type | Description |
|---|---|---|
|
Velocity History |
Bar chart |
Gain an insight on the overall velocity of the team for the past 10 sprints. Understand if the team is achieving a stable, predictable velocity, and is meeting the commitments. The Team Velocity History report comprises the following series per sprint that can be hidden or displayed based on your preference:
|
| Velocity by Type | Stacked bar chart |
Analyze the way your team's velocity changes over time and compare the team's strategic workload with operational or other types of workload. The bar charts have two stacks that show the sum of the story points of the following types of completed stories:
Clicking any bar would take you to its corresponding sprint details. Data displayed in this report is of the past 10 sprints with the earliest sprint on the left. Note:
This report is not available by default. You can add it from Scrum custom charts to your dashboard. For more information, see Edit a responsive dashboard. |
|
Sprint Variance |
Bar chart |
Analyze the percentage variance of the team compared to the capacity and committed points, for the past 10 sprints. The Team Sprint Variance report comprises the following series per sprint that can be hidden or displayed based on your preference:
|
| Title | Type | Description |
|---|---|---|
| Team Members | List |
View the details of all team members. |
| Title | Type | Description |
|---|---|---|
| Story Cycle Time | Bubble chart |
Identify the time taken for each story, which the team has worked on, to move from an in-progress state to completion. Each bubble on the graph represents a story. The height of the bubble from the x-axis shows how long that story took to move from an in-progress state to completion. The size of the story bubbles are relative to each other based on their story points. You can compare the cycle times of stories with different story points and analyze the trend in the time taken by the team to complete them. Identify the stories that took longer to complete and analyze the reasons so that you can chart an action plan to reduce the team's cycle time in future. Hovering your mouse cursor over a bubble displays the following details about that story:
From the Story State section towards the right of the report, you can filter the report to view the cycle time of the stories for the selected states. The chart displays the cycle time for each story as the cumulative sum of all duration of the selected states. If there are too many stories at any area of the chart and the bubbles appear crowded on the report. You can zoom in on that particular area of the report for a clearer view. Note:
The stories shown in this chart are the ones that the team has completed in the past 30 days. |