List, Gantt, and Kanban views in CWM
Summarize
Summary of List, Gantt, and Kanban views in CWM
Collaborative Work Management (CWM) Boards in ServiceNow Yokohama release offer three flexible views—List, Gantt, and Kanban—that enable teams to manage and visualize work items according to their workflow preferences. Users can switch between these views seamlessly without data loss, and each view can be personalized to highlight the most relevant columns and attributes.
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Key Features
- List View: Displays work items in a grid format, allowing quick review of status, inline field updates, and fast assignment of items. Supports up to 1,000 work items by default.
- Gantt View: Combines a grid with a calendar timeline to visualize schedules and easily reschedule tasks based on priorities. Also supports up to 1,000 work items.
- Kanban View: Organizes work items into customizable vertical lanes and horizontal swimlanes based on attributes like State or Assigned to, providing a visual overview of status and distribution. Each axis supports up to 50 lanes by default.
- Quick Filters: Enable focusing the Kanban board on specific criteria such as sprints or states. Multiple filters can be applied simultaneously, with a visible count of active filters. Filters can be saved to Board views and templates to support repeated use.
- Kanban Card Indicators: Visual icons on cards indicate the presence of scrum tasks or linked relationships (prerequisites, dependencies, related items). Clicking these indicators opens a detailed side panel.
- Kanban Card Layouts: Cards can be personalized to show up to five selected fields. Layout options include Compact (showing only the work item name) and Full (showing all selected fields) to suit different user needs.
- Connected Work Support: Kanban lanes can be combined vertically and horizontally to group and filter connected work items effectively, such as by State and Task type or Sprint and Task type.
Practical Application for ServiceNow Customers
These view options empower teams to tailor their work management experience, improving visibility, prioritization, and tracking of work items. Whether managing high-level schedules with the Gantt view, sprint-focused workflows with Kanban and quick filters, or detailed inline updates in List view, your teams can choose the view that best fits their collaboration style.
Personalization features ensure that each team can surface the most meaningful information for their context, while indicators and connected work lanes provide deeper insights into task dependencies and relationships without extra navigation.
Switch between List, Gantt, and Kanban views to manage and visualize work on a CWM Board in the way that best fits your team's workflow.
Each CWM Board supports three views: List, Gantt, and Kanban. You can switch between views at any time without losing data, and each view can be personalized to show the columns and attributes most relevant to your team. For more information, see Personalize List, Gantt and Kanban display for CWM Boards.
List view
The List view displays all work items on a Board in a grid format. Use this view to review the status of work items at a glance, update fields inline, or assign items to team members quickly. The List view displays up to 1,000 work items by default.
Gantt view
The Gantt view displays work items in a grid alongside a calendar timeline, making it easy to visualize schedules and reschedule items based on changing priorities. The Gantt view displays up to 1,000 work items by default.
Kanban view
The Kanban view organizes work items into columns and rows based on attributes you choose, such as State and Assigned to. Vertical lanes represent one attribute and horizontal swimlanes represent another, giving teams a visual overview of work distribution and status. Each axis supports up to 50 lanes by default.
- Quick filters
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Use quick filters to focus the Kanban board on a specific sprint, state, or other column attribute. Multiple filters can be active at the same time, and a counter at the top of the board shows the number of active filters. For example, use quick filters for sprint-specific information during daily standups or sprint reviews.
You can save these filters to a Board view of your choice and when you save this Board as a template, these filters get saved in the template.
- Work item indicators on Kanban cards
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Kanban cards display indicators that give teams at-a-glance visibility into scrum tasks and relationships associated with a work item, without opening the item.
- Scrum task indicator: Appears on a story card when the story has one or more scrum tasks. Selecting the indicator opens the right side panel showing the scrum tasks for that story. For more information, see Scrum tasks for stories in CWM.
- Relationship indicator: Appears on a work item card when the item has one or more linked relationships, such as a prerequisite, dependent, or related-to item. Selecting the indicator opens the right side panel showing the related work items and their relationship types. For more information, see Task dependencies and relationships in CWM.
- Kanban card layout options
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Personalize Kanban cards to surface the information most relevant to your team using card layout settings. Select up to five fields to display on each card. Use the Compact layout to show only the work item name for a focused view. Use the Full layout to show all selected fields for more context directly on the card.
- Kanban view with Connected work
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If the Board includes Connected work items, you can use vertical and horizontal lane combinations to group and filter them. For example:
- Set the vertical lane to State and the horizontal lane to Task type to view all epics grouped by state, then filter to show only epics.
- Set the vertical lane to Sprint and the horizontal lane to Task type to view connected stories grouped by sprint.